Citibank Consumer Loan Complaint

Installment loan Managing the loan or lease

Citibank Consumer Loan department,

Installment loan Managing the loan or lease Florida

I am a - Veteran and -/-/-, had to abandon my NC home, due to unsafe/unhealthy mold. The house was uninhabitable and was way to expensive to repair. I could not do it, nor could I afford to pay someone. I had to file Chapter - BK, in hoping to release my name from Deed, due to CitiMortgage surrendering house back to - -. I was NOT made aware that Citi did this and all sorts of back taxes and City of - - " Maintenance '' fees were accruing. When a law firm discovered my address, from the last water bill paid, they sent me letters stating that they would foreclose, due to these fees. I panicked and filed Chapter -. I thought Citi had control of the mortgage and were going to sell the property. They sneakily surrendered it back to - -. Citi paid -/-/- taxes, put a tarp on roof, changed locks and placed anti freeze in pipes.


Citi was also made aware of my abandoning said property via phone call AND mail. - - confirmed this fact. One lady at - County tax office, told me that I am not responsible for the taxes, yet the same county office filed a claim against me, including City of - maint. fees., atty. fees, etc.. The BK Trustee handling my case, was made aware of this fact and decided to still penalize me, forcing me to pay, despite me making mention of this. I even disclosed the womans name and phone number!? One person tells me I do n't owe and another says I owe, even though I walked away from the house due to health/safety circumstances. I just finished spending an entire year living in E-TREME poverty, yet ineligible for any social programs, unless I sell all my possessions, which is n't considered as squat! I drive a - Dodge Dakota, which is in less than fair shape. I am totally disgusted with how things have turned out over the last 10 or so years and I 'm not surprised that many other Veterans in my position -! Yet these same people always exclaim : " THANK YOU for your service to our country! "? The whole reason behind this financial mess of mine, is primarily due to the Dept. of Veterans Affairs and their " Delay, Deny and Hope that I Die! '' mentality. My claim is over 14 years old. - - refuses to release the lean, even though I 'm involved in a Bankruptcy proceeding, unless I pay them $1000.00! My name remains on the deed until I do so, which as you know I am responsible, if the house is set on fire or someone is injured on the property. - I also have a separate claim, that I would like to file against - -, but will do so separately.

Citibank customer in Florida
Sep 10, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints3/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20152/20163/20164/20165/20166/20169/201610/201611/20162/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankManaging the loan or lease74.0%11.2%13.2%0.4%1.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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