Review and analysis of over 1,212 complaints against SunTrust Bank
SunTrust Bank consumers have reported over 1,212 official complaints related to Loan modification,collection,foreclosure. Out of the 1,212 consumer complaints against SunTrust Bank, 24% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Bank responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against SunTrust Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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SunTrust Bank Mortgage loan modification,collection,foreclosure January 27, 2016 - It is with great frustration that I am submitting this complaint. I have requested a loan modification twice with SunTrust to no success.. I am definitely not accepting their decision. They do not want me to appeal the denial. I feel their decision was based on incomplete or un-reviewed information. They have send me a list with various option indicating eligibility and ineligibility. I want my house. I am not accepting a deed in lieu. Why can they work out a plan that will allows to remain in our home. They have not consider the circumstance beyond my control. I was diagnosis with -.. I... |
SunTrust Bank Mortgage loan modification,collection,foreclosure January 21, 2016 - I currently have a first and second mtg with Suntrust Mtg co from - Va. In - - I applied for a Mtg modification. I requested a mtg modification due to reduction in income from retirement. On - -, - I spoke by phone with the modification debt, - and -, they advised of additional information needed. They were n't really helpfull just reading from a script. Then on - - I received a letter indicating that my application for modification was turndowned. How can one day add info is needed and then it 's turned down. I 've called for the rep assisgned to my application ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure January 14, 2016 - I filed a Ch. - Bankruptcy in the - - of California on -/-/- and after completing the plan was discharged on -/-/-. The Trustee noted a property mortgaged by SUNTRUST MORTGAGE as " REJECT & RETURN '' and by Order of the Court, the property was returned to SUNTRUST MORTGAGE and subsequently sold. - currently reflects SUNTRUST MORTGAGE as a " Negative Account, Closed Account '' however it continues to report the status as " Wage Earner Plan ''. - reflects negative payment history entries for SUNTRUST MORTGAGE for the month of - -, during which I filed bank... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 24, 2015 - I submitted a appeal of a recent email of modification by Suntrust. I was approved with the same data -/-/-/-/-/- and made 2 of 3 trail payments. I diverted from making the 3rd and final payment due to using funds for a critically ill parent that just expired. I informed Suntrust of the hardship and asked for an extension for that reason and business reasons in - 2015. Suntrust canceled my forbearance and modification. Suntrust informed me to apply again. I did so with the same data that was used to approve me just 90 days earlier. Suntrust manipulated and falsified my d... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 15, 2015 - my mother had an equity loan with suntrust bank which at the time me and my wife co sighed for with her payments we always being paid my mom passed away we continued to pay my wife was in a car wreck which put her out of work we owned another house that we sold split the money up to catch up on payments went to suntrust to make payment the teller refused it said they turned it over to collections they said it is now a mortage i tried to work with them for a loan modification after months they refused said even if i paid the rears to catch up they show no records where we co sighed also paymet ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 12, 2015 - I am trying to get a loan modification from SunTrust Mortgage , Inc . I sent my documents in their pre-addressed envelope, but they say they never got it. Today I tried to fax the documents, but the fax phone just rang and never picked up. I am going to try scanning and emailing, and I will resend the documents USPS return receipt. SunTrust does not offer an address for overnight packages. I get the feeling I 'm being - around - that my documents were indeed delivered but are lost somewhere, and that the fax number provided is bogus. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure December 8, 2015 - Suntrust Mortgage : *Forclosed on me while i was -*Denied me for - but the said i was covered a couple years later but never fixed my % *Missing Payments*Did not change -, -, - interest rate to 6 % from 6.875 % on my first mortgage*Did not change my - interest rate from 13 % to 6 % since my - was paid off i deserve the money back*In - was foreclosed on ( THEY LOST A FEDERAL LAWSUIT IN - OF - FOR WRONGFUL FORECLOSURE PRACTICES FROM - TO - ) - - mortgage was paid off and $ - put into an escrow account but when they foreclosed i was never paid this. so... |
SunTrust Bank Mortgage loan modification,collection,foreclosure November 29, 2015 - Back in - I filed a complaint with Suntrust Mortgage regarding our house in - - SD. In which i got a response and submitted the required documentation needed to foreclose the house. I had a lady email me and said thanks we will start the forclosure process this was in -. We have been in contact with our case manager at Suntrust and nothing has been done. She did n't even have the documentation that I had submitted. This company has been anything but helpful. We get nonstop calls nobody knows what the other person is doing. Seems to be in complete disarray and we are the ones that a... |
SunTrust Bank Mortgage loan modification,collection,foreclosure November 24, 2015 - I send yous a complaint recently about my - mortgage. I have - mortgages I 'm trying to combine both of them together yous wrote back to me about it saying yous got of hold of suntrust mortgage with the loan I 'm with I talk to them and they told me they ca n't combine my - mortgages which I 'm not happy with because when I got the loan they told me I was going to be able to combine and refinance both mortgages and now they say they ca n't and they said they can modified my second mortgage but I need to put 5percent down which I do n't have and plus I 've been having this home for mor... |
SunTrust Bank Mortgage loan modification,collection,foreclosure November 18, 2015 - I have been trying to work with Suntrust for over a year to ensure that I keep my home. I filed for a modification last year. I was up to date with my mortgage and was denied. They offered me the option to short sale. I do n't understand why they would rather let a potential new home buyer to take advantage of the fact that my home has lost value rather than work with the person that has not missed a payment in 10 years. Against my better judgement, I stopped paying my mortgage in hopes that they would help. I filed again in -. Only for them to tell me that they did not get my paperwork. I ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 19, 2015 - This is a call for help from - - US Veterans who were scammed by - banks : SunTrust and - -. -/-/- we closed on an $800000.00 thirty year home loan at 5.8 % interest only for ten years. Monthly payments $ -During year eight we called SunTrust to explore what alternatives we might expect to have at the end of year ten. We had a perfect payment history on this loan. We wanted to talk about converting our loan to a principle and interest loan through a simple modification or refinance at this time since mortgage rates were at historically low. We were advised by SunTrust ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 13, 2015 - We have a mortgage with Suntrust and owe more than the the property is worth. We attempted to sell the property for the amount owed on it, but after many months of being listed with a realtor, we could not find a buyer. So we began the short-sale process -/-/- and found a buyer ( -/-/- ). Suntrust delayed the process so long that we lost the buyer ( it was a - exchange and there was a deadline by which the sale had to close -. We have found other buyers since then - all below what we owe but at fair market value ). Suntrust has not allowed any sale to go through. Then we req... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 13, 2015 - My brother-in-law and I jointly own a condo in - - -, FL. We are current on the mortgage but are underwater by about $80000.00. In -/-/-, Suntrust offered us an interest only mortgage which they refinanced in -/-/- by increasing the payment by about $ -/mo. We also were offered a - mortgage in -/-/- with options that we have been paying as an interest only loan for about 8 years. This will reset in 2 years and our payment will go up about $600.00. We have the apt . rented but do not receive enough rent to cover all costs. We are short about $900.00 a month w... |
SunTrust Bank Mortgage loan modification,collection,foreclosure October 2, 2015 - I hereby dispute the reply of SunTrust to my complaint by way of CFPB Case nUmber - ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure September 24, 2015 - We have an FHA 1-Year Adjustable Rate mortgage with SunTrust Mortgage as a result of a refinance in -. Beginning in or about - -, Suntrust did not properly apply our monthly mortgage payments. In addition, we ceased receiving our annual interest rate adjustment notification, and monthly mortgage statement. At that point, we had no idea of our monthly mortgage payment. We attempted several times to make monthly mortgage payments, based on our previously known amount, and they were returned. We notified Suntrust Mortgage repeatedly of the error, and attempted to resolve the issue to no ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure September 17, 2015 - I have been struggling to make my mortgage payments of $2400.00 per month. I have consistently been late, however, I have consistently made them. I am currently only 45 days late - - & - - and I am prepared to make the - payment, which will make me only 15 days late. I am currently paying 7.5 % interest. Suntrust is my loan servicer and - Bank is apparently my loan investor. I have filed all of the mortgage modification paperwork necessary. I would consider any option which would allow me to keep my home ; however, modification of my interest rate was really what I would pr... |
SunTrust Bank Mortgage loan modification,collection,foreclosure September 9, 2015 - I obtained, after - years of applying to SunTrust, a modification this summer. I contacted my single point of contact in - multiple times to note that I had an unforeseen circumstance in the business and needed a waiver of the trial period. I made - of - payments timely. I did not hear back from SunTrust on any calls or request to speak. It seems to me that the simple and efficient way to workout the temporary setback is to waive the trial period and/or reinstate the loan as modified. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 25, 2015 - Due to financial difficulties -/-/- and -/-/-, we applied for a modification to our mortgage loan with SunTrust. We went through the rigorous paperwork several times as the modification was denied several times unless we sent more information ''. Through it all, I was assured more than once that the property would not go to foreclosure as we were in constant contact. Finally, we gave up and sold our home. SunTrust was paid immediately all back payments, fees and interest. SunTrust was notified almost daily of the progress on the house sale. THE PROPERTY DID NOT GO INTO FORECLOSURE! ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 24, 2015 - Lost condo to foreclosure due to Suntrust failure to properly and timely process modification. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 6, 2015 - In -/-/-, I called The SunTrust Mortgage Escalation Resolution Team. The person who answered the phone said she could take my request verbally. I told her I was requesting a copy of all the information re my mortgage # -, that they sumitted to the Hamp Administrator and the National Settlement Administrator. The person, whose name I have, said she would take care of this. It has been over 30 days and I have heard nothing. I called yesterday, and the person who answered the phone, said I have to submit my request in writing. A month wasted!!!! I have requested info by phone.in the past ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure August 5, 2015 - Suntrust - - - : timelineIssue with payment amount and balance due on - - from Suntrust Mortgage:-/-/- - purchased property in - -, CA - with - - and - - loans from Suntrust Mortgage. - - was in the amount of $53000.00. Payments were - a month. When I requested modification for -, I of course requested assistance for the - as well. I received no help or correspondence regarding the - until - when the modification on the - - was finally final after 4 years in process. Payments on - were in full from - - total $4800.00 in... |
SunTrust Bank Mortgage loan modification,collection,foreclosure July 13, 2015 - I am in an active approved short sale on my home with Suntrust Mortgage. They are my - lender, and are attempting to foreclose. They JUST approved the short sale -/-/15 - as we have a BUYER, w/ earnest money and pending due diligence/inspection. In the SAME document, they stated that they may still go forward with a foreclosure. I can not understand why they would give us until -/-/15 to close on the sale of the home, yet still state that they are going to possibly foreclose. I want SUNTRUST to REMOVE ALL POSSIBILITY OF FORECLOSURE ( they attempted to foreclose -/-/15 and... |
SunTrust Bank Mortgage loan modification,collection,foreclosure July 7, 2015 - Due to an unfortunate change in my financial circumstances, I was forced to pursue a short sale of my home. This process began in -/-/-. After several months, I was able to obtain approval for the sale from my - lender ( - and - ) in -/-/-. I was also finally able to obtain an approval letter from my - lender, Suntrust, on -/-/- ( attached ). Right before my closing, my buyer backed out of the sale because of a serious illness in his family. The home was re-listed on -/-/- and a new contract was reached with another buyer on -/-/-. Almost immediately, I was... |
SunTrust Bank Mortgage loan modification,collection,foreclosure July 2, 2015 - Hello, I am in the process of a dead in lieu for a property with - mortgage lenders listed on it. I was told by the - Lender - - - they will take care of notifying the - mortgage ( Suntrust ) on the dead in lieu. - sent me a letter requesting for authorization from Suntrust. I called Suntrust and was told they have never heard of this arrangement and was put on hold many times because they did not exactly what a dead in lieu is and the procedure for it. I kept being asked to make a payment, which I can not do since I do n't have the funds to do so. Suntrust is very uneduca... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 29, 2015 - In - -, 2007 I filed bankruptcy and included - mortgages with Sun Trust. But Sun Trust continues saying i 'm over - days late on this mortgage for almost - years. I am in the process of trying to get a new mortgage now and can not until this clears up. I have written them and spoken to them about removing this from my credit. they are illegally reporting this. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 17, 2015 - My complaint is in reference to a complaint I submitted with CFPB in the past ( # - ), my home was wrongfully foreclosed upon in 2010. Due to this situation, I have received - settlement and have been recently notified to receive another settlement by the Georgia Department of Law. I would like to have the foreclosures removed from my credit report. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 11, 2015 - Called - Suntrust HAMP Settlement Friday evening - - in Refrence to Suntrust Hamp settlement. My question was WHY do n't I qualify. It is a - Loan. I waited on call back from - neutral party - - - - on Wednsday - -. Got an email from - - on - - - stating that I am eligible to participate in the settlement and a Participation Packet would be mailed to me at address on file. I received another phone call and email on - - from - saying sorry for the confusion but the person that sent me the email saying that I 'm eligible made a mistake ''... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 6, 2015 - I applied for loan mortification from SunTrust mortgage, and was denied, sent all information they requested, and I do n't understand what 's going on. I just ca n't lose my home to foreclosure. I do n't owe but $14000.00, I need to keep my home, I 'm a - year old - & been married for - years. I need help. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure June 1, 2015 - In 2010 I was wrongfully foreclosed while in loan modification with SunTrust Bank. I was initially denied loan modification and had to hire a - party to get the bank to respond. While I was in loan modification the bank foreclsed on me and demanded I vacate my house. For the first 8 months of the loan modification ( which was only supposed to be - payments as per their documentation ) SunTrust sent back all my payments, I had to resend - - x, the bank claimed I did not have a note with them! The loan modification docs indicated it would be - payments, they kept it in loan mod fo... |
SunTrust Bank Mortgage loan modification,collection,foreclosure May 22, 2015 - SunTrust has committed multiple violations of the mortgage servicing rules in regards to an application for a modification made on behalf of my client. Those violations are described in detail in the attached documents. - -, - ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure May 15, 2015 - I have been attempting to modify my loan. In - and -, after months of Suntrust losing my submitted documents or rejecting for numerous reasons, I was denied a modification of my loan in -, - ( which stands at 6 % ). I had fallen behind - payments earlier in the life of the loan but ALWAYS paid my scheduled payment as agreed. I was just - months behind. I asked and begged for those - payments to be put at the end of my loan. I asked and begged for a lower rate and new terms ... denied. All they offered me was a repayment plan whereby they took what I owed, divided it by -... |
SunTrust Bank Mortgage loan modification,collection,foreclosure May 11, 2015 - When I first started this process my rent was -, which it was becoming invariable to us at that moment, I was on time on my payments at that time. I had never missed a payment ; one day I received a letter from Suntrust Mortgage inviting us to apply for a home loan modification. Since we really need the help and before we could n't afford our rent any longer we applied for a loan modification in 2009 due to loss of income. I was put on a trail payment for $1100.00, that amount we were able to pay it, we were supposed to be on the trail payment for 3 months. After 5 months still on the tra... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 23, 2015 - In processing and deniying an loan modification, the servicer, in a complete lack of transparency, committed muliple mortgage servicing violations as delineated in the attached PDF. They further stated an appeal was not submitted and it clearly was by and through my office on behalf of our client. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 23, 2015 - On -/-/-/-/- a loan modification application was submitted and a missing documents letter was generated the same day with a deadline of - ( giving 4 days including mail time ) Again on - another loan modification application was submitted but not reviewed. servicer/lender did not notify borrower that the application was incomplete and it should have been deemed facially complete.12 C.F.R. 1024.41 ( g ) Also the servicer/ lender did not take all steps necessary to postpone the foreclosure sale date to allow modification review to be complete. 12 C.F.R. 1024.41 ( b ) ( 2 ) ( b )... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 22, 2015 - I obtained a loan through SunTrust Loan Servicer in -/-/- and the account was on Auto draft ever since for full monthly payment ever month. Never late. In -/-/- as a result of my divorce I asked for a loan modification that was approved in -/-/-. SunTrust on its own reversed the - payment that was auto drafted a week earlier. I called and argued against reversal with SunTrust 's - - and - -. However, they persistently claimed that for the loan modification to be approved, it needs to show that - payment is not n the record and that it will not effect my credit ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 2, 2015 - I was originally a co-borrower with my now deceased husband in -. I modified the loan after he died in -. I lost my job in - I asked Suntrust mortgage company for a modification on the loan, they refused and sent me a response giving my options for a short sale or foreclosure starting on the - of -. I work a - - job and the bulk of my money comes after the - of each month. I pay my mortgage, but I 've accrued late fees. ( $1600.00 ) I contacted - -, -, the representative told me she could not discuss the loan because it 's still in my deceased husbands name. ... |
SunTrust Bank Mortgage loan modification,collection,foreclosure April 2, 2015 - I am filing this complaint with the CFPB out of frustration with my lender SunTrust mortgage who is unfairly denying me access to additional modification options after I have proven my eligibility to receive the help. I have resided in the - - area for 10 years and purchase my home -/-/-. I have been the primary owner since -/-/- and enjoy very much living here. My situation and hardship began after the recession hit that made it difficult to make my monthly mortgage payment because of the shortage of clients and a decline in business. I contacted SunTrust my lender for some mo... |
SunTrust Bank Mortgage loan modification,collection,foreclosure March 30, 2015 - I have applied for a loan modification. to split my past payments up over a certain amount of time to bring my payments current. I am a -. - # -. I have access to the multiple listing services.SunTrust Mortgage did n't follow the Principles of Appraisal Practice and Code of Ethics the New Appraisal Standards, for my loan # -. This broker price opinion does n't look like it is going by the uniform standards of professional appraisal practice.Here 's the translation : Appraisers ca n't get in trouble for coming up with a value that 's too low. Lenders do n't lose money in the account... |
SunTrust Bank Mortgage loan modification,collection,foreclosure March 25, 2015 - My home has been recommended for foreclosure and is scheduled to be sold at auction on - -. Throughout this process, I have been working with : - - - Preservation Client RepresentativeNMLSR : - last spoke with her on Monday, - -. I informed her that we had listed our home for a short sale and expected to have an offer shortly. I was calling her as a courtesy so that SunTrust would be prepared for our offer packet to arrive. At that time, she told me that an offer packet would be considered only if it was received before - -, 2015. As of this afternoon, we now have... |