SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Virginia

Called - Suntrust HAMP Settlement Friday evening - - in Refrence to Suntrust Hamp settlement. My question was WHY do n't I qualify. It is a - Loan. I waited on call back from - neutral party - - - - on Wednsday - -. Got an email from - - on - - - stating that I am eligible to participate in the settlement and a Participation Packet would be mailed to me at address on file. I received another phone call and email on - - from - saying sorry for the confusion but the person that sent me the email saying that I 'm eligible made a mistake '' and now I do n't qualify. I sent another email yesterday - - asking to give detailed explanation of why do n't I qualify when my loan meets all the requirements to be eligible for settlement. A lot of confusion going on. I would like to know why I 'm not eligible when my loan fell in between the time frame for the Suntrust HAMP Settlement. I filed - loan modifications in - and - during the HAMP settlement time frame.. They asked for documents that I had sent repeatedly leading up to my foreclosure date. I made - trial payments. The loan was a - loan. My loan # -. Property address was - - - - - -.