SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Other mortgage Loan modification,collection,foreclosure North Carolina

I have been attempting to modify my loan. In - and -, after months of Suntrust losing my submitted documents or rejecting for numerous reasons, I was denied a modification of my loan in -, - ( which stands at 6 % ). I had fallen behind - payments earlier in the life of the loan but ALWAYS paid my scheduled payment as agreed. I was just - months behind. I asked and begged for those - payments to be put at the end of my loan. I asked and begged for a lower rate and new terms ... denied. All they offered me was a repayment plan whereby they took what I owed, divided it by -, and that would then allow me to catch up ''. Problem is, and I explained this to them, is that this loan is an interest only loan which is due to TRIPLE my monthly payments this coming - -, -. They were uncaring to say the least. Fast forward to today, - -, -. I just tried to initiate another modification process ( this time the loan is not delinquent as I paid the - months that I was behind in -/- of - ). I was told by the home retention department that the refinance department had to help. I was told by the refinance department that the home retention department had to help me. I can already see where this is heading. I 'm solidly back at square - with this company. The representative at the home retention department was n't even sure if they could help me since I 'm not behind on my mortgage.