SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Virginia

My home has been recommended for foreclosure and is scheduled to be sold at auction on - -. Throughout this process, I have been working with : - - - Preservation Client RepresentativeNMLSR : - last spoke with her on Monday, - -. I informed her that we had listed our home for a short sale and expected to have an offer shortly. I was calling her as a courtesy so that SunTrust would be prepared for our offer packet to arrive. At that time, she told me that an offer packet would be considered only if it was received before - -, 2015. As of this afternoon, we now have the offer in hand and a compete package for submission to SunTrust. I called - - office to inform her of this fact and to enquire as to the reason that our attorney had been unable to receive a response from you. - - was not available to speak to me so I was connected with an alternate agent. After I informed this agent that we would be submitting an offer today, she told me that we could not submit an offer for review because we were less than


but that SunTrust would not guarantee it would be reviewed or the auction cancelled as we were within the 15 day window of the auction. We will be submitting the auction package to SunTrust today. I want to escalate this matter for your full consideration with regard to reviewing the packet and stopping the auction while approval of the short sale is pending. The offer packet is correct and complete. Additionally, the requirement for receipt at least 15 days has never been communicated to me, in spite of the fact that I have been communicative and responsive to - - information needs over that last eight months. More so, the letter from - - for the sale at auction ( - - - - ) did not mail us the notification that our home was scheduled for auction until - -. It was done via registered mail so you will have a record of when I received it. Regardless, it was revised less than 15 days before the - - date. As we have a complete and correct offer in hand, the 15 day requirement was never communicated to us and the notice of the sale was received less than 15 days before the auction date, I respectfully request that SunTrust agree to review our offer package.