SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Georgia

We have an FHA 1-Year Adjustable Rate mortgage with SunTrust Mortgage as a result of a refinance in -. Beginning in or about - -, Suntrust did not properly apply our monthly mortgage payments. In addition, we ceased receiving our annual interest rate adjustment notification, and monthly mortgage statement. At that point, we had no idea of our monthly mortgage payment. We attempted several times to make monthly mortgage payments, based on our previously known amount, and they were returned. We notified Suntrust Mortgage repeatedly of the error, and attempted to resolve the issue to no use. Suntrust is pursuing a foreclosure on our home, scheduled for - -, -, at the same time our loan modification is being processed. On - -, -, we forwarded our loan modification package to their offices via USPS Priority Mail. The package was received on - -, -. Shortly thereafter, Suntrust requested additional documentation which we provided. The additional documentation was sent via - on -/-/-, and received in their offices on -/-/-. We made a follow-up call on -/-/- to Suntrust to check the status. We were told that the documentation was not showing in the system, and we informed them of


our package. We have complied fully with their requests for additional documentation, but it always seems to get lost. The last occurrence happened today -/-/-. Since the forwarding of the last requested document on -/-/-, we received no communication from SunTrust as indicated. We made a follow-up call on today ( -/-/- ) to - - -. He was not available, and we were transferred to another representative ( - - ). It was discovered that the last document was also not entered into their system. Copies of the previous emails to - - - were forwarded to - -. She indicated that the - -, - foreclosure sale was still scheduled, and the matter would have to be escalated. We were told the supervisor was not available, and she would call us back by tomorrow. We have complied with all of Suntrust 's requests in this matter. In our opinion, we also have the income to support remaining in our home. Yet, vital documents continue to be lost while Suntrust Mortgage continues with a foreclosure without any regard for documents forwarded, processing, and the overall review process.