SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Other mortgage Loan modification,collection,foreclosure Florida

Due to an unfortunate change in my financial circumstances, I was forced to pursue a short sale of my home. This process began in -/-/-. After several months, I was able to obtain approval for the sale from my - lender ( - and - ) in -/-/-. I was also finally able to obtain an approval letter from my - lender, Suntrust, on -/-/- ( attached ). Right before my closing, my buyer backed out of the sale because of a serious illness in his family. The home was re-listed on -/-/- and a new contract was reached with another buyer on -/-/-. Almost immediately, I was able to substitute the new buyer and HUD-1 for the old - with the - lender, who was using - to handle the approval. - sent me a new approval letter on -/-/- ( attached ) approving the sale, and REQUIRING A CLOSING NO LATER THAN -/-/-. Unfortunately, my - lender, Suntrust, determined that the change in buyers amounted to an


lost '' documents that have been sent to them, or advised me on - day that - of the pages of the - Uniform Borrower 's Assistance Form had become hard to read '' or was n't dark enough, and that I needed to resend it, only to tell me the next day that a different line of the same page needed to be darkened. I have sent the - UBA Form to Suntrust, without exaggeration, - times in the past week, and I have talked to them every single day since - -. I have sent them the - approval letter requiring a closing by -/-/- on at least - occasions. Each time that I have sent documents to them, I have been told that it will take - hours '' for them to scan the documents into their system, THEN determine if the documents are sufficient '' and only THEN will they begin a - day review '' period. I have been dealing with - - ( --, - ) who is very nice but who appears helpless to assist me, despite his appeals to unnamed supervisors. I do not know if what Suntrust is doing is intentional or simply grossly incompetent, but I and - agree that it is unacceptable treatment of a distressed homeowner, particularly when Suntrust itself previously approved this identical short sale on -/-/-. If Suntrust 's continued delays push my closing past the -/-/- deadline set by -, I have been told by - that it will have to resubmit everything to -, which could delay or even destroy my short sale. This entire process has been incredibly stressful and financially damaging to me, and Suntrust 's actions/inactions have made the situation markedly worse rather than better.