SunTrust Bank Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

SunTrust Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

Suntrust - - - : timelineIssue with payment amount and balance due on - - from Suntrust Mortgage:-/-/- - purchased property in - -, CA - with - - and - - loans from Suntrust Mortgage. - - was in the amount of $53000.00. Payments were - a month. When I requested modification for -, I of course requested assistance for the - as well. I received no help or correspondence regarding the - until - when the modification on the - - was finally final after 4 years in process. Payments on - were in full from - - total $4800.00 in paymentsNo payments were made from - - - - balance - dueThe balance due according to the - ( - and only set for - - - loan modification documents is now : $64000.00. How can that be? What happened to all the payments I did make? I have been making the payments of $230.00 since - and they are current, but it is a hardship and the house value is underwater and the loan amount is not right or fair for the amount borrowed and missed during a - year modification process on the -

SunTrust Bank customer in California
Aug 05, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

Consumer disputes how SunTrust Bank handled their complaint

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