SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Florida

my mother had an equity loan with suntrust bank which at the time me and my wife co sighed for with her payments we always being paid my mom passed away we continued to pay my wife was in a car wreck which put her out of work we owned another house that we sold split the money up to catch up on payments went to suntrust to make payment the teller refused it said they turned it over to collections they said it is now a mortage i tried to work with them for a loan modification after months they refused said even if i paid the rears to catch up they show no records where we co sighed also paymet would go from $400.00 per month to $1200.00 i had to send moms death certificate and show i was in charge of her estate i am on - and this loan is not the first mortgage i am trying to keep my home and put both loans together seems like i can not find any help i really want to keep our home