Review and analysis of over 133 complaints against Citibank
Citibank consumers have reported over 133 official complaints related to False statements or representation. Out of the 133 consumer complaints against Citibank, 15% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 11% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Citibank Debt collection false statements or representation attempted to collect wrong amount February 7, 2017 - A debt collection company that I send payments to is claiming that they did n't receive a payment that I sent in - 2016. However I 've made payments in - and - which have applied to my account correctly. I 've tried to rectify this matter and two months later and still has n't been resolved. It is very difficult to speak with someone about my account, because staff are rarely available. At this time I still have n't been informed about the company 's status in tracking the payment.... |
Citibank Debt collection false statements or representation attempted to collect wrong amount February 1, 2017 - This is regarding a Costco AME- card balance that was transferred to Costco CITI without my knowledge and consent. I did not asked for a new Costco CITI card and I did not applied for a Costco CITI card. I never got a written notice that this was going to happen automatically and have not received a Costco CITI card. As a result of this error in collection that was amounted to $250.00, my - score dropped from 825 to 688 and continue going down. I had loss opportunities of seeking new credits such as mortgages, auto loans, or personal financing. Loss opportunity in getting jobs due to -... |
Citibank Debt collection false statements or representation attempted to collect wrong amount November 14, 2016 - -/-/-, we used a check from CitiBank for a balance transfer of $14000.00 with zero interest for 17 months. We always pay off the balance before the deadline when interest starts accumulating. We put the payments on autopay to be sure they would be paid every month. When we went to pay off the balance, we found that 14.99 % interest had been charged for every month from the first month. Citibank stated that the balance transfer check was expired. First of all, there was NO statement on the check stating that if it was cashed after the date of -/-/2015 that interest would be charged. No... |
Citibank Debt collection false statements or representation attempted to collect wrong amount September 8, 2016 - Macys continues to add additional false information to my credit report. I had asked for verficaiton of the debt they said I owed. They then added additional negative marks on my credit report. Macys claims my account was charged off in - - but they have recently reported over 5 times in -/-/- that the account was re charged off. I have disputed these facts with the - credit bureaus and they say Macy 's confirmed and verified that they charged off the account all of these 5 times in -/-/-, which is false and in violation of the Fair Credit Reporting Act and Fair Debt Colle... |
Citibank Debt collection false statements or representation attempted to collect wrong amount June 1, 2016 - I was enrolled in paperless statements with Citibank. It is a secondary card and I 'm a pay in full customer who has never had a delinquency mark in 28 years on file. After utilizing this card, my work email was changed ( added my middle initial ) at my employers request which caused the electronic statements for Citibank to be returned. Subsequently after two full months and Citibank getting returned electronic mail, I was contacted to inform me my account was 30 days behind. I received a call on a Saturday for the first time and called back immediately. I was shocked but quickly realized w... |
Citibank Debt collection false statements or representation attempted to collect wrong amount May 13, 2016 - I came to an agreement with the collection company on settling my debt. After receiving an offer letter and fully paid letter from the collection company, I still have not received any communication from the original debtor, which in this case is Citibank. It has been over 2 months since the debt was " settled ''. ... |
Citibank Debt collection false statements or representation indicated committed crime not paying January 15, 2016 - California - - - - - called and stated that my mother owed them money from a debt years ago. If we did n't pay they would take us to court. they had a case number and stated that sent letters to service her. They had all of her infomation. Everything from SSN address, account numbers. They even gave her a confirmation letter and web site - They took over $1600.00 from her. This is a scam. They are not real. i tried to call them back to cancel the transaction and they gave me the run around ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount January 13, 2016 - In - I acquired an unsecured loan from Citibank AKA CBNA Due to unforeseen reasons I was unable to pay on the loan, In - Citibank opted to and wrote off the debt and sent me a - cancellation of debt for the amount of - I reported that year as income and paid taxes on that amount. Started early in -. several of us have been asking Citibank to report the account as Written off and zero Balance and for more than 8 months Citi have refused to do so, I have made over - calls each call lasting 20 to 60 minutes each, I been given - different fax # 's to forward information and I... |
Citibank Debt collection false statements or representation impersonated an attorney or official December 29, 2015 - Different names used from - calling repeatedly saying Law Firm named " - '' declining to give address, being not Attorneys just a plain collection agency falsely advertising impersonating as '' Attorneys '' not identifying properly no City, no Office address no true name ( did -, non existent ) .Threatened to sue Indicating falsely I committed a crime by not paying old 10 year debt. Attempting to collect wrong amount. ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount December 23, 2015 - Refusal by Macy 's and representative Citibank to provide sufficient information to allow debt repayment. I have been attempting to make arrangements for payment of a debt I owe through - Debt Consolidation Agency. Macy 's has changed their account number system and has rejected all proposals because of either " not enough information '' or " invalid Account Number ''. I am attaching the denial notices issued to -. I am unable to reach Macy 's Credit Department, serviced through Citibank to obtain sufficient information to either make arrangements to pay this debt or for - - to... |
Citibank Debt collection false statements or representation attempted to collect wrong amount November 16, 2015 - I opened a Sears MasterCard account with Sears on -/-/- and enrolled in their Debitcare debt cancellation program. Under this program my debit up to $10000.00 will be cancel if I remain Unemployed for more than 180 Days. I remained unemployed for more than two years. This collection Agency reporting wrong date of account opened ( -/-/- instead of -/-/- ) and still trying to collect this debit. ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount October 27, 2015 - My issue is with a Home Depot credit card. I fell behind on payments and then made a payment to pay all pass due amounts. Soon after that they suspended me from making direct payments on the Home Depot website and would not accept payments over the telephone. I was contacted by - and given the option to pay - in full to clear the account. I paid the - in - of 2015 and thought all was well until I received a call from - in - of 2015 stating I now owe -. Each time I spoke with the company they insisted I owed the money. I requested explanation of the balance in writing but t... |
Citibank Debt collection false statements or representation attempted to collect wrong amount October 5, 2015 - Hi, - - obtained a default judgment against me in the State of Texas after the statute of limitations had expired. The statute of limitations for a creditor to sue you in Texas is 4 years from the time you defaulted on the debt. I 've asked - - to provide me with the date and amount of the last two payments on the original Citibank account and they refuse to. I have contacted Citibank the original creditor and they refuse to provide me with this information even though I know they have it. In addition, the original amount listed on the judgment paperwork is different from the amoun... |
Citibank Debt collection false statements or representation attempted to collect wrong amount September 23, 2015 - I am about to retire. I went in to my credit report to make sure everything was OK. I found an item for a company credit card from years ago. Over the years I had paid much more on interest than I originally used on the card. The amount on the credit card was for $20000.00. I called the company on the credit report, ( - - - ) which is a collection company. We discussed the matter over the phone and came to an agreement to satisfy this matter for the price of $5000.00. Check # - from -, -, MA I sent them the money via a check over the Internet. They in turn were supposed t... |
Citibank Debt collection false statements or representation attempted to collect wrong amount September 21, 2015 - In 2014, we fell behind on making a credit card payment. We were contacted by -. The original creditor is Citi ATT & T Universal -. At this time, I calculate that we have paid them over $11000.00. However, on my credit report it shows that I only make a monthly payment of $460.00 per month and the account has also been marked as closed. However, I receive a statement from Citi - - - monthly, and it shows they are still charging me interest. How can this be when the account has been closed and charged off? I feel that they are not applying my money in an appropriate manner so... |
Citibank Debt collection false statements or representation attempted to collect wrong amount September 15, 2015 - Credit Card was always paid on time. I send a letter complaining about incorrect information reported to the credit agencies and they send me a letter back telling me that my account is now current. I do n't have an account with Home Depot and my account was always current. ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount August 22, 2015 - The Credit Card company send me a - on -/-/-, indicating the debt is cancelled ; however, they kept reporting to the credit bureau with the original balance and past due balance. I tried calling them to dispute the issue, but they would n't do anything. I dispute with the credit bureau and they - out the balance and past due balance in -/-/-. The Credit Card company again report the original balance and past due balance and this become and endless cycle, and I have already filed tax in -/-/- for this -. ... |
Citibank Debt collection false statements or representation impersonated an attorney or official August 20, 2015 - The representative that left a message with my son said they were calling with the - County Court. The rep I spoke with alluded to the fact that since it was n't him it was n't a problem. ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount July 14, 2015 - - - continues to pursue this debt that is time barred and created from identity theft on a authorized user. They have a computer generated report ( hearsay information ) with wrong amounts and dates. I have informed them on several occasions, and proven to them that their information is inaccurate and they continue their pursuit. I am now having to go to court. I spoke with their attorney who has given false statements and does not do what he says he 's going to do ... |
Citibank Debt collection false statements or representation indicated shouldn't respond to lawsuit June 8, 2015 - Dear CFPB-I was served court documents by the above named Law Firm dated - - 2015. After following through filing and answering back to this Law Firm with proper legal documents. We have received more legal/letter documents dated - -. 2015, upon reading and reviewing all the documents, the Law Firm has erroneously and falsely indicated in these forms that I had acknowledge having legal counsel concerning my rights and stipulation concerning these forms. Also from previous phone conversations on - -. 2015, we had requested - ( Law Firm Representative ) to please contact Cit... |
Citibank Debt collection false statements or representation attempted to collect wrong amount June 1, 2015 - CITIFINANCIAL HAS PLACED DEBTOR BLAME ON ME FROM AN ACCOUNT APPARENLTY OPEND LAST DECADE. I HAVE NO KNOLEDGE AOF ANY ACCOUNT WITH CITIFANCIAL. I HAVE TRIED TO TO GET THEM TO REMOVE ANY REFERNCES TO ME WITH THIS ACCOUNT BUT THEY REFUSED. EVEN - COLLECTION AGENCY CLEARED ME OF ANY DEBT ; YET CITIFIANCIAL CHOOSES TO OVERRULE. I JUST WANT THE DEBT REMOVED FROM BY CREDIT PROFILE. ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount May 13, 2015 - I opened up a bestbuy credit card in 2011 an in doing so they said I signed up for a debit protection plan. When I signed up all they had me sign was a electronic pad that only had a signing box nothing telling you what you were sighing for so you were at the employees mercy to what you were sighing for and he told me it was just for the credit card and reward card. Nothing about a debit protection. My bad but when I got the bill I just payed it and did n't look at the statement. Then my wife seen it and seen that there was a - $ fee it just said fee nothing about what it was for so I calle... |
Citibank Debt collection false statements or representation attempted to collect wrong amount May 6, 2015 - This debt was settled and paid in full to a different firm. - - - - is falsely claiming this debt is outstanding. They have attempted to bill me for this. The bill states unless you notify this office within - days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid ''. This is fraud. I do not wish to contact anyone representing this firm. ... |
Citibank Debt collection false statements or representation indicated shouldn't respond to lawsuit April 25, 2015 - I was issued a civil suit from -. I - and made payment before hearing. They didnt contact the court house like they said i would. I payed the debt off, but on my credit score they still say i owe money and they payment amounts are wrong. I contacted them and they give me a number where i dont get any assistance. ... |
Citibank Debt collection false statements or representation indicated committed crime not paying April 13, 2015 - My mother ( who does not live with me and her phone # is not on my account ) keeps receiving phone calls saying they are from Macy 's and my account is past due. The # they gave to call back is -. I called and they wanted my name, account # social security # and a debit card to pay my past due '' bill. I gave them nothing, and told them I was looking at my bank statement and $ WAS debited out of my checking and I was not late. I called Macy 's directly. This # is NOT associated with Macy 's. I was told they 've had several complaints associated with this #. There are also several complaint... |
Citibank Debt collection false statements or representation indicated committed crime not paying April 8, 2015 - After contacting Citibank, when - - - would n't allow me to make payment arrangements, they contacted me and told me to contact them. Citibank gave me - wrong contact number. Citibank gave me the following number -, which is the - - service desk. I - number -, called them -, and was forwarded to a machine to leave my name and contact number. I did that, the first contact was -/-/2015, the last contact being -/-/2015, and no one has returned both calls. ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount April 2, 2015 - In 2010 I was giving an forgiveness loan from Citi Bank then the loan file went to - -, from there - then from there - - Of - -, and then - - went into my account and took out 170 dollars, I send them proof and had not heard from them at all but still 170 dollars is still being taken, they told me I can talk to a man call - -, I have call him, fax him - and still no call back, I want to sued them cause they had no right going into my account, if you want me to fax or send the proof to you please call ... |
Citibank Debt collection false statements or representation attempted to collect wrong amount March 31, 2015 - I had a Citibank Credit card that was included in a discharged bankruptcy. I accidentally made a payment to that closed account through online banking. I am - and sometimes have trouble with my -. After the money was taken from my account I spoke to the bank and found out what happened. I immediately contacted Citibank and was told that - - - was had the account. I contacted them and was told that they had not received the money from Citibank yet but that I would need to fax a refund request to them. The funds came out of my account on -/-/15 and I faxed my request for ref... |
Citibank Debt collection false statements or representation indicated committed crime not paying March 26, 2015 - I have been called numerous times in the past couple months. Each time I say yes I want to take care of any outstanding debts but I would like more information on who is contacting me. They just say they are working with the collection agency. Now I am being contacting by a - - and she said I have - and I am going to be summoned at work or at home for fraud and breaking a contract. She gave me a case number. I called the court house in my county and I do not have any charges against me and that the court house does not issue a case # with out having it in the system. The courts said i... |
Citibank Debt collection false statements or representation attempted to collect wrong amount March 26, 2015 - my credit card debt of $830.00 was sent to - - -. After constant harassment in the form of multiple phones calls at odd hours of the day, they offered me a settlement deal of $410.00 and was told to secured the deal by giving them my bank account number so they can do a direct draft of $ - monthly. I agreed to the settlement but rather opted to pay them with a cheque and also promised to pay the rest of the settlement as soon as my income tax refund is received. I made the first $50.00 payment and immediately they received the cheque they turned around and told me the amount ... |