Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card False statements or representation Attempted to collect wrong amount Virginia

Refusal by Macy 's and representative Citibank to provide sufficient information to allow debt repayment. I have been attempting to make arrangements for payment of a debt I owe through - Debt Consolidation Agency. Macy 's has changed their account number system and has rejected all proposals because of either " not enough information '' or " invalid Account Number ''. I am attaching the denial notices issued to -. I am unable to reach Macy 's Credit Department, serviced through Citibank to obtain sufficient information to either make arrangements to pay this debt or for - - to submit a letter of proposal. The offices are only open from - - - and every time I call, I am disconnected. ( See attached for further explanation )