Review and analysis of over 37 complaints against Barclays PLC
Barclays PLC consumers have reported over 37 official complaints related to Rewards. Out of the 37 consumer complaints against Barclays PLC, 8% were disputed by the consumer (i.e. the consumer was not happy with how Barclays PLC responded to their complaint) and 100% were processed in a timely manner. 54% of consumer complaints against Barclays PLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 22% resulted in non-monetary compensation.
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Barclays PLC Credit card rewards March 15, 2017 - My credit card, issued by Barclays Bank Delaware, gives - - reward points as an anniversary benefit. It was supposed to be accrued by -/-/2016 but did not happen. I complained multiple times through their messaging system but no positive response was given. Because of this delay, my account balance ( - points ) at - was also forfeited.... |
Barclays PLC Credit card rewards February 21, 2017 - Barclay credit card states that I am to receive - pts per dollar spent at - hotels. I am only receiving - pts. I have called numerous times to resolve this issue. It was resolved a few months ago and I was awarded my earned - pts. It is now back to - pts, I have called and received case numbers ; however, no resolution.... |
Barclays PLC Credit card rewards February 6, 2017 - I signed up for the -, provided by BarclayCard. They were advertising a - mile bonus for new cardholders. I fulfilled the prerequisites to qualify for the bonus miles, but since then I have not received the miles and every attempt to contact barclaycard ( starting in early -/-/- ) for a resolution is met with the same canned responses about having to wait an additional billing cycle. A few weeks ago I spoke to a - who guaranteed this was resolved and I would see the miles by the beginning of the next billing cycle ( -/-/- ). Today I called back and was given the very same st... |
Barclays PLC Credit card rewards February 1, 2017 - In the past, Barclaycard Arrival Plus provides a sign up bonus of - miles. This -, Barclaycard advertised a " limited-time offer '' of - miles sign up bonus, which attracted me and I applied for it on -/-/2016, with the offer of " - bonus miles after spending $3000.00 on purchases in the first 90 days, redeemable for a $500.00 travel statement credit '' ( I 'm copying the wording from the current application page. they should be the same ). I completed the required $3000.00 spending on -/-/- and I see the bonus miles credited on -/-/-. However on -/-/- I not... |
Barclays PLC Credit card rewards January 19, 2017 - I booked a vacation with - through a program called Upromise. I did this because the program offered 5 % back from Upromise and 5 % additional back for using the same branded Upromise Barclays MasterCard. The vacation took place -/-/-. All I have received so far is 1 % back. I have asked Barclays Upromise about the issue and they have stated for six months " we are waiting for - to respond. '' I have been patient and waited until this week to file this complaint. It appears to me the problem is we changed the reservation by cutting off a day. The - representative over the phone... |
Barclays PLC Credit card rewards January 3, 2017 - I have had a - Credit card for years, i have purchased and paid a lot of things with it and wanted to redeem my points. The credit card made it so hard to redeem my points that it 's ridiculous, I had been trying to do this for more than a month already and now I wanted to cancel the card since it just not worth it anymore and they charge yearly fee but I want my points redeemed and they have put a mark on my credit report. To make the matters worth, I had points that were worth ~ $600.00 + and now I ca n't redeem for cash but for the some gift cards which are worth around ~ $130.00 and... |
Barclays PLC Credit card rewards December 17, 2016 - On - - I decided to start shopping for flannel. Shortly thereafter I noticed there was a really attractive offer for an L.L. Bean Visa credit card, offered by Barclays. The specifics of the attractive offer was as follows : " Earn $100.00 in L.L. Bean Coupon Dollars after you spend $250.00 within the first 90 days of account opening '' This was great! I was tempted, and then I decided to go for it -I clicked on the link with the sign up bonus, went to the Barclay 's website, and on - - was approved for the credit card. Over the ensuing months I spent more than $250.00 on L.L.... |
Barclays PLC Credit card rewards November 18, 2016 - When I got my Wyndham Rewards Visa Signature card last year, - of the terms on the card was that on every anniversary, I will receive - Wyndham Rewards points. The anniversary is in -/-/- ( so its almost 4 months into the year now ) and I still have n't received my rewards points. I initially reached out to Wyndham and they redirected me to Barclays bank because Barclays bank services the card. I reached out to Barclays several times in the past couple of months and they keep asking me to wait. When I called in -/-/- they told me that the points will be credited on -/-/2016. ... |
Barclays PLC Credit card rewards November 11, 2016 - I signed up for and met the use requirements for a Frontier credit card with a bonus of - miles. Barclay, the credit card company involved, sent a statement verifying I had met the purchases amount and was now eligible for the mileage. Multiple emails and phone calls have resulted in nothing but wasted time and frustration and the cost of multiple flights to care for my mother during her - illness that would have been covered by the mileage if I had received it. I also contacted Barclay for help and they were only able to confirm my eligibility and refer me back to Frontier... |
Barclays PLC Credit card rewards October 27, 2016 - On - -, 2016, I took a flight from - to - on Frontier Airlines. On the flight, I was offered a credit card application for Frontier Airlines. If approved, I would receive - air miles and - bonus miles after I paid the - annual fee and made a purchase with my credit card. I received my card from Barclays Bank. The account open date was - -, 2016. On my statement from - -, 2016 to - -, 2016, I paid the annual fee of $69.00 and made purchases of $140.00. I made a call to Frontier Airlines on - -, 2016 to find out why I had not received the - m... |
Barclays PLC Credit card rewards October 19, 2016 - When I first got my credit card I was told that if I spent a certain amount of money that I would receive air miles, but I never received them. I called the credit card company 7 months after opening the account and spending the certain amount of money ( within 90 days ) so that I could ask how much it would be every month to pay off my balance within the next 9-12 months. The credit card company referred me to their approved credit counseling services, which I still have to call but I am not wanting to after this experience. As soon as I asked the representative about my miles she looked into... |
Barclays PLC Credit card rewards October 15, 2016 - Hello CFPB : Would it be possible to re-open my complaint -? It was prematurely closed despite my provision of further evidence to prove that the bank did not reward me with the correct number of points. The response provided by the bank was inaccurate. I 'm attaching the correspondence and documents to substantiate my claims. Thank you so much for your attention. Good day! -/-/-/-/-/-, I called Barclays - - to cancel my credit card to avoid the annual fee. The operator offered a retention package, which involved earning - - - points after spending $2500.00 for... |
Barclays PLC Credit card rewards September 21, 2016 - Good day! -/-/-/-/-/-, I called Barclays Aviator Card to cancel my credit card to avoid the annual fee. The operator offered a retention package, which involved earning - - - points after spending $2500.00 for 6 consecutive months. I signed up for it. After meeting the spend of $2500.00 for 6 months ( -/-/--/-/-, to be sure to get the bonus, I even spent $2500.00 -/-/- ), I patiently waited for my bonus to post. In around -/-/-, I called to inquire and operators had repeatedly told me to wait for the points to be credited. -/-/-, I knew somet... |
Barclays PLC Credit card rewards September 11, 2016 - On -/-/2016, I applied for a credit card on the Wyndham Rewards website. The credit card, with a $69.00 Annual Fee, was a " Limited Time Promotion '' offering - bonus points ( Barclay Card US services the card ). This promotion was available on the Wyndham Rewards website beginning about - - and ending in -/-/2016. My complaint is Barclay Card US has credited my account with only - points, claiming the - point offer does n't exist. On -/-/2016, I contacted Wyndham Rewards for help, as the offer was on the - website, they directed me to Barclay Card US customer servic... |
Barclays PLC Credit card rewards September 6, 2016 - My account was closed by Barclays on -/-/16. However, I did not receive my accrued rewards which are approximately - points which can be cashed out for $200.00. Please issue a check for these rewards as the account was closed without the opportunity for me to redeem these rewards.... |
Barclays PLC Credit card rewards August 17, 2016 - On my Barclays - Red Mastercard, I was given an incentive to earn - - - miles by spending $500.00 or more -/-/2016. I did just that, spending $500.00 in -, $500.00 in -, and $500.00 in -. My - statement even shows the miles as having been earned ( " Bonus or promotional miles earned this period + - '' ), but the miles never posted to my - - account - - -. My account was by closed by Barclays in -, which I accept is their right ... .but the miles I had already earned by completing their bonus spending incentive should be mine to keep.... |
Barclays PLC Credit card rewards August 12, 2016 - I received and activated Barclay Arrival Plus on - - 2016. I had a transaction on - - 2016 with posting date as - -. And today - - 2016 I just found out that I had to meet the required spending within 90 days from the " APPLICATION DATE '' but not the the date I received & activated the card. It took Barclay 2 weeks to mail me the card. But the rep would n't budge and stuck with application date - - and not the date I received the card. Perhaps next time for for future customers Barclay needs to overnight the card at no costs to customers so they have time to meet... |
Barclays PLC Credit card rewards August 6, 2016 - I had applied and was approved for the - - - - with the ability to earn - - points after spending $1000.00 in 90 days. I have completed the spend requirement along with paying off the card. My first statement shows that I am owed - - points. It has been almost two weeks since this statement has closed and both Barclaycard and - refuse to give me a straight answer as to where my points are and why they can not link my card to my true blue account. I have spoken with both sides and not one can give me a straight answer other then they are holding over - points tha... |
Barclays PLC Credit card rewards July 17, 2016 - Received email dated -/-/- from Frontier Airlines MasterCard issued by Barclays Bank, saying " earn a $100.00 Frontier Airlines flight discount every year when you spend $2500.00 on purchases with the Frontier Airlines MasterCard. I completed the the required purchases by -/-/- and contacted Barclays Bank asking when I would receive the $100.00 discount voucher. Barclays Bank emailed me saying it would take 6-8 weeks. After 8 weeks I contacted Barclays Bank again and was told the the discount voucher plan was not in effect until -/-/-.... |
Barclays PLC Credit card rewards July 15, 2016 - Barclays Bank Delaware closed all my accounts without just reason. Indeed, they are allowed to close for no reason, under the cardmember agreement. However, credit card points accrued should not be forfeited without giving the customer ample time to redeem them.... |
Barclays PLC Credit card rewards July 4, 2016 - I used to have - credit cards issued by Barclay bank, and have a perfect payment history with these cards. But recently the Barclay bank closed all the - cards without any notice. I called the bank but they did not providing me any specific reason other than saying a notice letter is on the way, and refused to re-instate these accounts. I just paid the annual fee $89.00 for the arrival plus card in -/-/-, and have - awards miles ( which worths $550.00 ) in the arrival plus card, and - awarded points ( which worths $13.00 ) in the extra points card, both are accumulated ... |
Barclays PLC Credit card rewards June 29, 2016 - In - 2015, I signed up for a Frontier Credit Card. I was told that I would receive - miles as a bonus for signing up for the card. They advised I could turn these into - round trip flights. They advised on - - that I could just book the flight on my Frontier Credit Card, and when the miles where added they would issue a credit for the airline tickets. I have called for 2 months now and still do not have the miles into my account. They gave me a case number -. I spoke to - who stated she was a supervisor and she stated that it should have been credited. I believe that this... |
Barclays PLC Credit card rewards June 28, 2016 - I have - AAdvantage credit card through Barclaycard. - of these accounts had benefit program which I paid an annual fee for of companion tickets for a cheaper price, the process for taking advantage of the program was you were mailed a voucher, that you then needed to call in to take advantage of being mindful of the blackout dates. I have no record of receiving the voucher in 2015, so was not mindful of the benefit until I was planning a trip this summer and remembered the program. I contacted customer service and asked were the vouchers mailed out to me, I did not receive them and was ... |
Barclays PLC Credit card rewards June 27, 2016 - I opened - Barclay credit card on -/-/16 with the offer that promised to give me - - miles after spending $1000.00 on this credit card. I met this spending requirement on -/-/16 and I expected to receive this bonus on my first statement on -/-/16. However it did not post on -/-/16. I contacted the customer service and they responded : " Dear - - : Thank you for contacting us regarding your - Plus Card. We can certainly address your inquiry regarding the reward points on your account. Welcome to our family of credit cards! We are pleased to confirm... |
Barclays PLC Credit card rewards June 9, 2016 - My - - credit card with Barclay was closed by bank on -/-/16 without any explanation. However I had - reward points accumulated from my previous purchases. I contacted Barclay to redeem my points, but they refused stating that my account was closed and I ca n't redeem any points. I have not violated any rules and I have earned my points according to all terms and conditions. It looks like bank is using these practice to annul points that customers earned. ... |
Barclays PLC Credit card rewards June 8, 2016 - In - 2015 USAirways ( Barclay Bank ) switched my credit card account to the - - card. With USAirways I had a $99.00 companion ticket to fly. I tried to use it today and - advised me that the companion ticket was no longer available as of - 2015. My complaint is that I was never notified that the companion ticket was being cancelled and therefore did not get the opportunity to use it before it expired. I would like for - - credit card to honor the $99.00 companion ticket. ... |
Barclays PLC Credit card rewards June 8, 2016 - I signed up for a - Extra Points Visa Card with barclaycard. I was informed that I would receive bonus points for my payment of my - - SBL ( Seat Builder License ). However, I just made my payment for that license on -/-/16 for $4000.00. However, the company did not aware me the correct bonus rewards as promised. ... |
Barclays PLC Credit card rewards June 6, 2016 - I have applied and received credit card with Frontier/Barclay Mastercard that advertised reward earnings on expenditures for reward incentives. I have had ( - ) Frontier Accounts for incentives resulting in excessive delay rewards, however the partnership ( web portal with Frontier Airlines does not reflect their 30-60 day post of reward incentives causing the customer delayed incentives for benefits, The Frontier company partner gave the consumer ( - ) accounts resulting misrepresentation and failure to serve the consumer and their partner agreement ( s ). The customer has to comply wit... |
Barclays PLC Credit card rewards June 4, 2016 - Barclaycard - I spent $12000.00 on my credit card for which I was to receive $250.00 worth of travel rewards. Barclaycard for some reason has refused to honor this. ... |
Barclays PLC Credit card rewards May 31, 2016 - My credit card account was closed abruptly and I called the bank but they did not have any information to provide other than saying a letter has been sent on - - but that does not help me. For this card I pay an annual fee and I have lots of rewards associated with this credit card account. I have always paid on time actually paid mostly ahead of time and If Barclay wanted to end relationship they should have informed me ahead of time so I would have moved to another company. I have followed every policy and Barclay by ending abruptly is gaining more than - $ in rewards which they ha... |
Barclays PLC Credit card rewards May 24, 2016 - I just opened up a credit card with Barclaycard Bank. They did a hard pull on my credit report which negatively affected my - score. I used the card and paid on time always. I did nothing wrong. They recently closed my account for no reason which again negatively affects my credit report because I will have a notation indicating that the credit was closed by the creditor. ... |
Barclays PLC Credit card rewards May 24, 2016 - Barclaycard Bank just closed - of my credit cards for no reason. I had accumulated rewards with them through spending and now it 's all gone. Specifically, I had a Barclay Arrivals card where I was supposed to get travel rewards and a Choice Privileges card where I was supposed to get a - bonus points on $10000.00 annual spending per year. ... |
Barclays PLC Credit card rewards April 5, 2016 - Two issues. 1 : on my rewards credit card, I was not accruing points at the amount stated in contract. Took multiple requests for resolution and they only credited a portion. 2 : when I attempted to redeem points, I could not do so online. Customer service advised that I call in to redeem - points for a $400.00 credit. I called in and rep messed up the transaction giving me a $200.00 credit. I was promised a response after the case was opened and no one reached out. After repeated emails, and sharing stated terms of my contract, they will not credit me the $200.00 difference. ... |
Barclays PLC Credit card rewards March 16, 2016 - On -/-/2016 I had statement cut with a balance of $28.00 with a due date of -/-/-. I believed I had auto payment on from my checking account which I evidently did not. I was charged a $25.00 late fee and $25.00 in interest. The $25.00 interest charge is the most troubling since that 's over a 1000 % APR on a $28.00 balance. On -/-/2016 I noticed my - - and - - credit card accounts had been closed when I went to sign in to it presumably for this late payment of $28.00 on a $14000.00 credit line. I immediately paid all outstanding charges on both car... |
Barclays PLC Credit card rewards March 10, 2016 - I signed up for a Frontier Airlines - - through Barclay Card -/-/2015 for a promotional offer of - frequent flyer miles. I paid the required annual fee and met the purchase requirements of the offer. Over several months I contacted Barclay Card regarding the miles. It was acknowledged that I had met the requirements of the offer. I was told several times to expect the miles to post to my account. On -/-/- I was again told that the miles would post to my Frontier account within 30 days of a letter posted to me dated -/-/-. They still have not posted and today I clos... |
Barclays PLC Credit card rewards March 1, 2016 - I have been having problems with Barclay Bank for more than three weeks with no resolution. Various reps tell me a different story every time I call. This issue involved a point redemption using their rewards program. In my opinion my problem may affect many other cardholders who may or may not be reporting these issues. I attempted to redeem - points to my credit card statement many weeks ago. This would give me a credit of $3200.00 against Travel related charges with - -. Due to some sort of technical issue on the Barclay website this did not go through. I called - case # -.... |
Barclays PLC Credit card rewards February 20, 2016 - Barclays Bank on the - - Credit Card offered - bonus points if I spend $500.00 in EACH MONTH. -/-/- - -/-/- - -/-/-. However they claim I did not meet the qualifications because I did not spend enough money until my statement was closed ( -/-/- ). The bank would have given me the points if I had spent at least $500.00 in EACH STATEMENT however that 's not what they have advertised. They have advertised EACH MONTH. EACH MONTH is not equal EACH STATEMENT. ... |