Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Rewards Colorado

When I first got my credit card I was told that if I spent a certain amount of money that I would receive air miles, but I never received them. I called the credit card company 7 months after opening the account and spending the certain amount of money ( within 90 days ) so that I could ask how much it would be every month to pay off my balance within the next 9-12 months. The credit card company referred me to their approved credit counseling services, which I still have to call but I am not wanting to after this experience. As soon as I asked the representative about my miles she looked into my account and told me that I had to contact -. She kept me on hold and then transferred me where I waited on hold yet again for probably 15-20 minutes. Upon reaching - I was told by the representative at - that Barclay had to upload the miles in order for me to use them? It did not make sense because the Barclay representative told me that - had to load them. I again waited on hold for 20-25 minutes and talking to the - robot entering my sensitive information while the - rep was on three way with me. Upon reaching Barclay I was informed by the second representative that a case had been filed. The frontier rep asked Barclay how long it would take to upload the miles and the Barclay rep said it would be uploaded after two billing cycles? Funny how they do n't tell you to call to get your miles uploaded and yet they also play this transfer of calls with their customers. The Barclay rep could have told me the info on the first call. I 'm paying this card off, using my miles and not using this card again.