Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Rewards Florida

I signed up for the -, provided by BarclayCard. They were advertising a - mile bonus for new cardholders. I fulfilled the prerequisites to qualify for the bonus miles, but since then I have not received the miles and every attempt to contact barclaycard ( starting in early -/-/- ) for a resolution is met with the same canned responses about having to wait an additional billing cycle. A few weeks ago I spoke to a - who guaranteed this was resolved and I would see the miles by the beginning of the next billing cycle ( -/-/- ). Today I called back and was given the very same story, to wait another billing cycle. After I informed the - that this was unacceptable and I 've been told the same thing weeks ago, she agreed to further escalate my case ( though she refused to transfer my to a more senior supervisor to get a resolution today ). I was promised I would get a call back in - business days, but they refused to send me a transcript of our conversation or to put their claims into any form of writing. Each time I speak to them, I am taken around in circles with no resolution in sight. When I research this issue online, I find forums where hundreds of other customers complain about being in the same predicament that I am in, many of them spending over a year trying to get things resolved before giving up and closing their accounts. I believe this company is purposefully giving me the run-around hoping to exhaust my patience, so i simple stop bothering them. I would appreciate the CFPB 's assistance in this matter greatly! Thank you! I first contacted them about this issue on -/-/-, and the case number i was assigned is : " case ID - ''