Barclays PLC Credit card department,
On - - I decided to start shopping for flannel. Shortly thereafter I noticed there was a really attractive offer for an L.L. Bean Visa credit card, offered by Barclays. The specifics of the attractive offer was as follows : " Earn $100.00 in L.L. Bean Coupon Dollars after you spend $250.00 within the first 90 days of account opening '' This was great! I was tempted, and then I decided to go for it -I clicked on the link with the sign up bonus, went to the Barclay 's website, and on - - was approved for the credit card. Over the ensuing months I spent more than $250.00 on L.L. Bean clothing, expecting to receive a $100.00 in time for the holidays to get my mom something nice. However, when I sent a secure message to Barclays on Monday or Tuesday this week ( - - or - ) asking about the status of the rewards, they claimed they had no records and could not help me.
similar offers could have been made within the recent past. I did my own research to show several occasions of similarly worded offers since - 2016, exact phrasing was markedly similar to the advertisements show to me when : 1 ) -www.llbean.com- - - 2016 -this is by far the most similar, except for the offer being $50.00 statement credit rather than the $100.00 in coupons shown to me - 2 ) http : - ( - - 2016 - showing that similar offers have been made in the recent past and in fact within two days my sign up - 3 - ( - 2016 -again, illustrating similarly structured offers ) There are similar offers throughout 2016. I am extremely disappointed to have been taken like this -I thought I was a prudent, financially careful person, but Barclays has proved me wrong by illustrating just how ephemeral their offer to me was.
Barclays PLC customer in Massachusetts
Dec 17, 2016
* Source: CFPB Complaint Database
Barclays PLC response to complaint:
Closed with non-monetary relief
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