Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Rewards Washington

I have had a - Credit card for years, i have purchased and paid a lot of things with it and wanted to redeem my points. The credit card made it so hard to redeem my points that it 's ridiculous, I had been trying to do this for more than a month already and now I wanted to cancel the card since it just not worth it anymore and they charge yearly fee but I want my points redeemed and they have put a mark on my credit report. To make the matters worth, I had points that were worth ~ $600.00 + and now I ca n't redeem for cash but for the some gift cards which are worth around ~ $130.00 and are through the recommended companies which will rip you off, but even they are not even helping, because they do n't provide even a customer service phone numbers and only communicate through email.