Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Rewards Kentucky

I booked a vacation with - through a program called Upromise. I did this because the program offered 5 % back from Upromise and 5 % additional back for using the same branded Upromise Barclays MasterCard. The vacation took place -/-/-. All I have received so far is 1 % back. I have asked Barclays Upromise about the issue and they have stated for six months " we are waiting for - to respond. '' I have been patient and waited until this week to file this complaint. It appears to me the problem is we changed the reservation by cutting off a day. The - representative over the phone instead cancelled the reservation and hung up once he realized the mistake. Subsequently we spoke with a supervisor on another call who was able to patch things up. This does n't change the fact we used the program and did not drop the ball, the representative did and we still paid with the card and stayed at the same place as we agreed originally. The reward offer did not specify a minimum dollar amount or certain days required to stay. We simply had to use - and pay with the UPromise MasterCard. This is only a guess on my part, as the only thing I have been told is " we are waiting on - to respond. '' I would like to get this resolved since I used these programs to book because of their offer. They have had ample time to sort this out. If I had used another card for the trip, I would long ago have received the reward, as I have several cards that have never once left me out in the cold like this.