Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Rewards Florida

On -/-/2016, I applied for a credit card on the Wyndham Rewards website. The credit card, with a $69.00 Annual Fee, was a " Limited Time Promotion '' offering - bonus points ( Barclay Card US services the card ). This promotion was available on the Wyndham Rewards website beginning about - - and ending in -/-/2016. My complaint is Barclay Card US has credited my account with only - points, claiming the - point offer does n't exist. On -/-/2016, I contacted Wyndham Rewards for help, as the offer was on the - website, they directed me to Barclay Card US customer service. On my request, Barclay Card US opened investigation CASE - on -/-/2016.


On -/-/2016 @ -, I contacted Wyndham Rewards customer service, they agreed that I was due - points since it was an active promotion on their website. The limited time offer was on Wyndham 's Webpage for - and -/-/2016 only. The Wyndham customer service manager ( - ), with me conferenced, called Barclay Card US customer service and spoke with a manager ( - ). The Wyndham manager had the Barclay manager access the credit card offer via the Wyndham Rewards webpage. The Barclay manager did verify that the - bonus point offer did exist and I was due an additional - bonus points. -, the Barclay Card manager offered to immediately credit my account with - points, the maximum that her position was allowed. I refused her offer, and stated that I would wait for the full - points to be credited. The Barclay manager on -/-/2016 opened CASE - to have my points account credited. On -/-/2016, I contacted Barclay Card US about CASE status, and was told the investigation again showed that the - bonus point offer did not exist. I was told nothing further would be done by Barclay Card US customer service. When calling Barclay 's customer service, an announcement states, " ALL CALLS ARE RECORDED '', meaning that a recording of our -/-/2016 conversation exists, with the Barclay manager ( - ) confirming that the - point promotion exists. Note, on the - webpage, when I clicked on the " LEARN MORE '' label of the " Limited Time Offer '', a new webpage displayed that originated from the Barclay Card US website/webservers. The below is the URL that is displayed on that webpage. Paste the below URL into a web browser, and the actual - point promotion will display for you. It is still live on the Barclay Card US website. - On this new page you can view/download the Barclay Card Terms & Conditions showing the - Bonus Point offer that I applied for . THIS WEBPAGE IS ACTUALLY BEING DISPLAYED BY THE BARCLAY CARD US WEBSITE/WEBSERVERS. For Barclay Card US to state that the offer does not exist is a blatant lie. This is Bait & Switch by Barclay Card US.