Bank of America Rewards Complaints

Review and analysis of over 237 complaints against Bank of America

Bank of America consumers have reported over 237 official complaints related to Rewards. Out of the 237 consumer complaints against Bank of America, 22% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 97% were processed in a timely manner. 11% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.

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New Rewards Consumer Complaints


Bank of America Credit card rewards

March 23, 2017 - I applied a BOA VISA - card on -/-/2016. While I open this card, they promised $100.00 bonus if I spent $500.00 within 90 days. The results : I did spent about $1100.00 in 90 days. They still deny my bonus for $100.00. More, I should have cash reward for about $13.00. They said : " We can not give you this amount, the minimum is $25.00. '' I think they are cheating customers....

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Bank of America Credit card rewards

March 12, 2017 - I Been preferred customers with - - - since -/-/-. i used to have - checking account and - saving account ( - joint account and - personnel ) and - - - - credit card. basically i used - - - for everyday life needs since -/-/-. - of my credit card ending with ( - ) i sing up for a reward programs and i earn lot off point which is equivalent of - $ it took me long way to rich this point ( i spent lot of money and time for it ). but suddenly in last -/-/- .i receive a letter that my account will be closed by the bank decision. a...

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Bank of America Credit card rewards

March 8, 2017 - I opened a Cash Rewards credit card with Bank of America in - in -/-/-. I was told by both the brochure and the onsite staffer that the card offers a $100.00 bonus as long as my spending exceeds $500.00 during the first 90 days. However, even though my total ( as well as individual ) purchases for the first - months exceed $500.00 ( $1000.00, $680.00, and $570.00 respectively ), I have received no bonus up to now. I called - on -/-/- to inquire about the incident, but the customer support failed to provide an adequate explanation, saying only that the incident wa...

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Bank of America Credit card rewards

February 15, 2017 - I was approved for a Bank of America - credit card, with a sign-up bonus of - miles after spending $1000.00 within 90 days. I have spent well over the required amount, and my monthly statement has closed. However Bank of America has failed to credit my account with the approximately - points I 'm due. I have specific travel plans, and this arbitrary withholding of my points is directly affecting my travel itinerary. These points need to applied to my account immediately, thank you....

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Bank of America Credit card rewards

February 12, 2017 - I was on a - flight when the flight attendants offered an incentive program to sign up for a - Master Card to receive - FREE ROUNDTRIP TICKETS by redeeming - FREE points upon acceptance. When I tried to redeem my " FREE '' tickets, I found that it was more expensive to get them with free points than buying directly at retail price ( difference was $35.00 more after added $100.00 redemption fee and other extras that cost more than when buying a full price ticket ). When I called to complain they told me free tx had to be redeemed 6 months in advance and I should call Bank of...

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Bank of America Credit card rewards

January 21, 2017 - My Bank of America - - card recently revamped their rewards program. Essentially the way it was explained to me was that they were making the redemption requirements more stringent and only beneficial after a certain amount ( - ). Any rewards withdrawal before that threshold would receive less bonus. My credit card rewards have been changed and the changes only benefit the credit card provider not the consumer. My only recourse is to pass the - point threshold in order to receive my normal bonus ( that previously was available to me at anytime ) then close my card and find a card w...

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Bank of America Credit card rewards

January 20, 2017 - I used one of the cash back deals from Bank of America ( BOA ) that requires me to spend 2x $15.00 at - to get $75.00 dollar cash back. After fulfilling that requirement within required dates, BOA is denying me the cash back. I have attached my proof of purchase at - and the exact terms listed in the offer for reference. Terms part 2 is from opening the link from second to last sentence of terms part 1...

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Bank of America Credit card rewards

November 27, 2016 - In -/-/2016, I made an online request to redeem - reward points for cash. The amount came to $91.00. Approximately - months later, I had not received a check. I called customer service to inquire. I was told by them that a check was mailed. I never received it. They then said another check would be issued. As of -/-/2016 I still had not received anything. I called customer service again and was told that another check would be issued. As of today, -/-/2016, nothing has been sent. I 'm tired of the run around and want the $91.00 sent to me in the form of a check to my home addre...

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Bank of America Credit card rewards

November 17, 2016 - In - on Renewal of my BOA alaska visa card ending in - I was offered - to not close the card. I accepted the offer, it has been 6+ months and they have not credited the promised - miles to my account. I have called several times and they always promise to post the miles, I have a fairly large sum of money at BOA and this has been a big waste of time to try and get what I was promised....

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Bank of America Credit card rewards

November 17, 2016 - RE : - mile bonus award for Bank of America Travel Rewards Credit Card The - mile bonus award was not issued in -, 2016. I call Bank of America at - on the issue. The operator told me the card was activated on -/-/16 and the spending did not meet the $1000.00 requirement. I tabulated the total transaction amount from - - thru - - is $1000.00. - Statement - - Statement - - Statement - -/-/16 - -/-/16 - -/-/16 - -/-/16 - -/-/16 - Total Transaction - Strictly speaking, the bank computer may hav...

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Bank of America Credit card rewards

October 14, 2016 - i never used this card. i was applied as an authorized user. I made a payment inside the branch to bring current and to stay active. the bank never stated my payment would take three - four business days to apply to the credit card. A week later i received a collections letter. i called the collections office and they had no record of my payment. this card should have stayed active as i was making payments....

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Bank of America Credit card rewards

September 28, 2016 - I missed 3 monthly payments on my bank of america credit card. Just negligence on my part, i was switching checking accounts, and just did n't update my payment information, etc. Anyway, bank of america canceled my credit card account because of it, without notifying me, and in the process deleted - rewards points ( cash value of USD $1500.00 ) I had spent - dollars a year on this credit card every year since 2005. I had an outstanding balance of - dollars when this happened, and I paid it off down to - after they closed my account....

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Bank of America Credit card rewards

September 27, 2016 - This how my ordeal with Bank of America Started : Bank of America issued me a credit card that comes with a - % cash back reward on all purchases. I accepted the offer because of the terms and conditions on the card. The card has 0 % apr for purchases and balance transfer still 2017. I felt the card would come handy for the project I need it for. After having shopped with the card I saw the imaginary reward appear on my banking app issued by bank of america. But the irony to this shady and unethical practice is, when I clicked to apply the rewards to my account, a note popped up stating ...

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Bank of America Credit card rewards

September 8, 2016 - Bank of America sent me a targeted offer of - miles if I opened a credit card with them. They approved the card, and I completed the minimum spend. I received - miles. I filed a complaint with them, and they told me I had to apply for a credit line increase to get the remaining - miles, as I did not have sufficient deposit and investment accounts with them. The promo material for this offer does not include the stipulation that I have to have certain investment or deposit accounts with them to receive the offer as promised. I have been a Bank of America customer for many decades, havi...

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Bank of America Credit card rewards

August 16, 2016 - Bank of America sent me a credit card offer in the mail, offering - - miles as a credit card sign up bonus. I applied for and was approved for the card, made the minimum spend, and was told I would only get - miles, as I was not approved for the offer they solicited, but got a lesser account. I called and was told that this was in the fine print, as my credit was not good enough. My credit score was - at the time I applied, which means that my credit was excellent, and in the upper half of all applicants. This is a bait and switch. I called BoA to ask them to credit me the full mil...

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Bank of America Credit card rewards

August 13, 2016 - I transferred - WorldPoints from my Bank of America VISA card ending in - to my Fidelity - card ending in - on - -, 2016. This is during the transition from Fidelity - ( managed by FIA card services ) to Fidelity VISA ( managed by - card services ), and I think it might have messed up my points because I still have n't seen these points after myFidelity - ( ending in - ) was transitioned into Fidelity VISA ( ending in - ) on - -, 2016. The advertisement on the website said the points should be immediately available after the transfer, and however many poi...

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Bank of America Credit card rewards

July 24, 2016 - I applied for the - Mileage Plan credit card that offered - - - bonus miles on -/-/16 and was instantly approved on line. Several weeks afterwards, I received a call by a representative that wanted to review my benefits with me. I was told I did not receive the card I applied for, but a lesser card that would only give me - bonus miles. This was a pure bait and switch. I am appalled at the deceptive practice of this company. I did call the company but that would not award the miles as promised. I closed the account today rather than pay their annual fee as they did not ful...

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Bank of America Credit card rewards

July 6, 2016 - I recieved a BankAmericard cash rewards card -. The rules then were 3x cashback on Gas, grocery, and drugstore purchases for the first 6 months. Plus, you earn 1 % cashback on all other purchases. After that was only 1 % for every purchase. This took over 5 years to reach the $300.00 mark for cash rewards and would have been 25 % more, if it was transferred into the checking account I have had since the 90 's. But they decided to change all the rules and - people out of $45.00 of the money originally promised for over 5 years. They decided to change it to 10 % now in - 2015. I jus...

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Bank of America Credit card rewards

July 5, 2016 - I signed up for the Bank of America - - card with a signup bonus or - points after $12000.00 spend. I chatted with a bank representative named - on - - who confirmed with me that I was $500.00 shy of spending $12000.00. I proceeded to complete the spend immediately. BofA claims I did n't hit the spend. - mislead me by giving me inaccurate information. I deserve this bonus as I did exactly what I was told by BofA representatives....

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Bank of America Credit card rewards

June 21, 2016 - My account was closed by - on -/-/16 by the bank, however, I have earned rewards of - Worldpoints that are clearly visibility on the website as I type this but I am unable to redeem because the account is closed. I called - on -/-/- and they said I would receive a letter in 5 days. Today -/-/-, I received notice that because the account is closed I could n't redeem rewards. It was not my choice to close the account, and I should be able to cash out my rewards earned. Please have - send me a check in the amount of $1000.00 which I could normal redeem these rewards ...

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Bank of America Credit card rewards

June 7, 2016 - Hi, This is - -. I am the owner of -. 6 month ago someone stole my reward check from Bank of America and deposited it to one 's own account in your bank. I called both bank dozen of times I could not receive my check but the copy of it. Bank of America called it is your responsibility to give my check back, and - - called Bank of America is responsible for this. It is not understandable that neither of bank can not solve or even help me to get my $700.00 back. I understand customer, who is the thief for me, deposited my check to - - -, but why not it is responsib...

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Bank of America Credit card rewards

June 6, 2016 - After accumlating more the - points with Bank of America, I completed the online process to trade points for a $25.00 prepaid visa in - -. As of this date, the card has not arrived. Between - - and - - I called Bank of America at least 5 times. I had to sign an affidavit that my complaint is valid and I did not receive the card. I was promised the card would be sent during at least - of those - calls. I have requested a copy of the original application for the Bank of America Card from - when I first applied. The request has been ignored. My payment record is e...

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Bank of America Credit card rewards

April 21, 2016 - Bank of America notified me they were closing down my credit and checking accounts due to a " business decision. '' No other reason was given.They closed the accounts down with available reward points remaining. I currently have - points ( equivalent of $220.00 ) that is still currently listed as available. I was advised that the points are available but I can not redeem them because the account is closed. BOA essentially stole my reward points, still lists them as " available '' but not able to redeem because account is not open. ...

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Bank of America Credit card rewards

April 10, 2016 - -/-/-, I signed up for a Bank of America cash rewards credit card in which I was promised - % cash back for all purchases plus a - % bonus for a total of - % on all purchases. In addition, I was promised a - % bonus to make it - % cash back if at least $300.00 in cash rewards was accumulated before I redeemed the cash reward. The commitment made by Bank of America was that this benefit would be in place FOR THE LIFE OF THE CARD. When I realized they had radically reduced the amount of the cash back bonus, I called Customer Service and was informed that the program was dis...

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Bank of America Credit card rewards

April 1, 2016 - I had a - - American Express card. I was never late paying the account and never exceeded the credit limit. - chose to close my account without warning. The cash back I had earned was confiscated. - can close my account but the rewards from my account should be paid to me. ...

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Bank of America Credit card rewards

March 7, 2016 - Recently FIA card services closed all - of the credit card accounts I have with them. They also failed to pay $200.00 worth of reward dollars to me for my purchases I made with their credit card prior to the account closures. Had I known they were going to close my accounts, I would have made these purchases with another credit card. Throughout my relationship with the company I always paid my bill better than required, and I never made a late payment. I followed their terms and conditions, yet for some reason which they have not disclosed to me, they closed my accounts. I want to recei...

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Bank of America Credit card rewards

February 24, 2016 - Bank of America closed my credit card account without any advanced notice. I had - reward points that I now have no access too. My credit card payments were on time and my balance was only - % of my limit. When I called to redeem my points they said they were forfeited. I believe this is unfair and illegal practice. ...

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Bank of America Credit card rewards

February 10, 2016 - I received an offer from - - offering - reward points after spending -. I applied and received the card. I made the purchases on the credit card within the time frame only to have - - tell me that I do n't qualify for the offer because I hold another - - card. I have written complaints. To - but have n't received the credits. - - sends out offers to consumers to get customers and need to abide by the rules and honor their offers. I could have spent my money with other credit card carriers and received rewards for using ther credit cards. ...

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Bank of America Credit card rewards

January 14, 2016 - I did n't receive my $25.00 reward from the BOA 's better reward credit card in - 2015. According to their rep, it was because I did n't make any payment in - 2015. However, I got couple refund from different merchants and I applied my previous reward credit to that statement, which made the balance became $0.00. The rep said in that case I should over pay in order to get my reward, which does n't make sense to me, as most financial institute do not allow over pay a credit card. And without somebody explicitly tell me to do so, no consumer would assume that applying reward credit doe...

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Bank of America Credit card rewards

January 11, 2016 - Signed up for promotion between American Express/- and - via - and American Express - -. Followed signup requirements, but American Express/- did n't credit account after numerous contacts with the company. Via websites, this promotion had numerous issues that American Express/- is loathe to fix. ...

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Bank of America Credit card rewards

January 7, 2016 - I applied for the card and was approved, however shortly after that my account was shut-down by the verification department and they requested I supply -, copy of social security card, and state ID. I furnished those documents. The reps at the department re-opened my account however that was after the 90 days of account opening which I was not able to earn the - bonus points offer. I meet the purchase requirements and I would the bank to steps in understanding the situation and correct this. ...

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Bank of America Credit card rewards

December 27, 2015 - I 've been - ( - - ) credit card holder since -/-/-. My credit line was $20000.00, I never went over the credit line limit and have always paid my balance on time and in full. This credit card has a reward program with 2 % cashback on each dollar spent. My credit card was suddenly closed by the credit card company in -/-/-. When I called to inquire about the reason for closure I was told that the credit card company can close any account for any reason or no reason. I legitimately earned $180.00 cashback which I tried to redeem but was not able to do so, online nor ove...

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Bank of America Credit card rewards

November 20, 2015 - I redeemed my credit card points - of them and the agreement was that I was to receive full value for the points $55.00. The organization after the fact closed my account and is preventing me from receiving full value for the points that I have earned by using my credit card. ...

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Bank of America Credit card rewards

November 18, 2015 - My wife and I have had a credit card account with Bank of America for a number of years. Every month we pay the balance in full, and on time. This credit card account accumulates cash rewards. If the cash reward is redeemed and applied to a Bank of America account, there is a 25 % bonus added to the redeemed amount. On or about - -, 2015 I signed into the account online to redeem the cash rewards, which at that time was $610.00. My intent was to apply it to a Bank of America account, qualifying us for the 25 % bonus, for a total of $760.00. The online system would not allow me to do ...

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Bank of America Credit card rewards

November 14, 2015 - Bank of America credit card promised in writing triple - miles for credit card charges made from - through - 2015. I made almost $10000.00 in credit card charges all of which have been paid based upon this promise. Bank of America refuses to honor the agreement even though I have submitted the confirmation email to them. They have wasted my time with circuitous to empty emails, phone calls and chat rooms. I believe they have misrepresented to induce more purchases. Thank you very much ...

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Bank of America Credit card rewards

November 5, 2015 - Bank of America has offered an - Rewards - for many years. We had accrued many - dollars worth of points that we typically redeem near - time to purchase restaurant pre-pay cards that we use as gifts. I learned today when I went to their web site that Bank of America unilaterally cancelled the program and eliminated my points. They also failed to provide information on how many points they took from me so I do n't have a total value. When I contacted them, they said they had mailed me notices, but I do not recall receiving that mail. They contend that since they told me the theft w...

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Bank of America Credit card rewards

November 2, 2015 - After logging on to my Bank of America Credit Card site ( - -, 2015 ), I saw that there was a message from Bank of America. The message stated that they were voiding and removing any of my Reward Points from my Elite Reward Program as of - -, 2015. I called the Bank of America to investigate. I was told that they sent a message to me in - and that there was nothing that they would do to reinstate my Reward Points. I asked how they could do such an amoral action? I was informed that they agreed with me that it was wrong, but that it was a corporate action. The total value of my c...

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Bank of America Credit card rewards

October 27, 2015 - I believe BoA and its - Rewards partners have worked together to engage in conduct that can be best characterized as an unfair and deceptive bait and switch '' scheme that could impact thousands of consumers, not to mention breaching its cardholder agreements. I suspect this deceptive and unfair practice has impacted other consumers, but the time, trouble and cost of fighting BoA is typically not worth it relative to the value of the reward points redemptions. The details are as follows : We have a BoA Signature Visa rewards card. Under the cardholder agreement, there are no blackouts '' ...

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Bank of America Credit card rewards

September 14, 2015 - I have - of Bank of America Credit cards, - is power rewardssignature visa, - is cash rewards signature visa. Bank of Americacredit department closed my both account without any notice, and all of mycash or power points rewards are forfeited. I do not violate any T & Cs of credit card agreement or rewards program rule, and both of my credit card account remains in good standing, I want bank of america refund all cash or power rewards to me ...

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Bank of America Credit card rewards

August 27, 2015 - I had a World Points MasterCard from Bank of America with a 9.99 % interest rate. At some point in time several years ago they sent a letter stating that any future purchases would be subject to a hire rate. I do n't recall the increase, but it was significant so I decided not to charge anything anymore. I had gone through a divorce and lost my job so the balance on the card was very high. It has taken me 4-5 years to pay off that balance, but my next payment will - it out ( the balance due is less than $4.00 ). About that time, 4-5 years ago, I noticed while reviewing my online statement...

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Bank of America Credit card rewards

July 15, 2015 - I have a Bank of America - - - - credit card issued to me on -/-/-. I have been using this credit card since the day I received it. On -/-/- I received a letter from Bank of America saying they closed my account. I pay my monthly bill every month. Never been late on a payment. I had a total of - reward points on my account. Bank of America is telling me since they closed the account that I ca n't redeemed my remaining reward points. They will not disclose to me on their reason for closing my account. Please help me on redeeming my remaining points. ...

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Bank of America Credit card rewards

July 9, 2015 - Bank of America closed my credit card account with no warning. The account was current with no issues. I had earned $300.00 in rewards. The bank is telling me that since the account is closed, I have forfeited these rewards. ...

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Bank of America Credit card rewards

July 7, 2015 - I have been going back and forth between - - - rewards program to figure out what happened to my points. Bank of America claimed to have transferred the points automatically, but I never received them on my - - account. I contacted Bank of America ( for the - time regarding the issue ) and they finally transferred me to a supervisor that stated the rewards points expired. Before signing up, I was told that the rewards miles do n't expire let alone after a month! Bank of America kept putting blame on - and sending me to them for resolve when BofA is the - responsible for...

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Bank of America Credit card rewards

June 26, 2015 - I have a Fidelity - card issued by FIA. I have - issues. 1. When I originally applied to the card, I was responding to an offer that promised a $100.00 cash bonus upon approval of the application. I never received the account opening bonus. -. The card has a 2 % cash back program ... the cash is deposited into my linked Fidelity - account monthly ... .which has been working flawlessly except there was no deposit for the month of -. I have dispute the points/cash back calculation with FIA but got a letter saying the calculation was accurate ... which is not possible because I h...

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Bank of America Credit card rewards

April 27, 2015 - The reward from my Bank of America - - - in the form of miles ( - for every dollar spent ) are not reaching my - account. Innumerable calls to - customer service department has been useless in solving this issue. ...

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Bank of America Credit card rewards

April 7, 2015 - I responded to an offer to upgrade my credit card and receive - for - airfare. I needed to call in a registration code and charge $3500.00 by a certain date. I did, and a month later, verified. I was told to wait another 45 days to receive airfare certificate. I never received certificate and have called numerous times, being passed from dept to dept. Apparently, there is a communication gap between Bank of America and Visa, the - companies involved. - have told me the other is responsible for the reward certificate. Finally, after many unhelpful clerks, - - in -, spent ...

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