Bank of America Credit Card Complaint

Bank of America Credit card department,

Rewards North Carolina

After accumlating more the - points with Bank of America, I completed the online process to trade points for a $25.00 prepaid visa in - -. As of this date, the card has not arrived. Between - - and - - I called Bank of America at least 5 times. I had to sign an affidavit that my complaint is valid and I did not receive the card. I was promised the card would be sent during at least - of those - calls. I have requested a copy of the original application for the Bank of America Card from - when I first applied. The request has been ignored. My payment record is excellent. My - score was low - 's when last I checked. I do not understand why Bank of America would dog me out after 16 years. My current balance is less than $20.00 - I have had balances in excess of $13000.00 Can you help me get my $25.00 gift card or have my - points put back in my account. Thanks, - - - - - --