Bank of America Credit Card Complaint

Bank of America Credit card department,

Rewards Georgia

I responded to an offer to upgrade my credit card and receive - for - airfare. I needed to call in a registration code and charge $3500.00 by a certain date. I did, and a month later, verified. I was told to wait another 45 days to receive airfare certificate. I never received certificate and have called numerous times, being passed from dept to dept. Apparently, there is a communication gap between Bank of America and Visa, the - companies involved. - have told me the other is responsible for the reward certificate. Finally, after many unhelpful clerks, - - in -, spent - minutes making - way calls to dept after dept with no success. I would have charged the required amount on a trusted card that has actually rewarded me. I responded to this offer a year ago, and Bank of America has had a security breach during the year, so my credit card number was cancelled and I was issued a new number, but it 's the same account.