Bank of America Credit card department,
My account was closed by - on -/-/16 by the bank, however, I have earned rewards of - Worldpoints that are clearly visibility on the website as I type this but I am unable to redeem because the account is closed. I called - on -/-/- and they said I would receive a letter in 5 days. Today -/-/-, I received notice that because the account is closed I could n't redeem rewards. It was not my choice to close the account, and I should be able to cash out my rewards earned. Please have - send me a check in the amount of $1000.00 which I could normal redeem these rewards for if the account is open. It is bad business by - to close my account without my consent. I have been paying the account as agreed with no late payments and should be able to cash out rewards. Please have - contact me at - to discuss sending my rewards or legal action may be required. Sincerely, - -
Bank of America customer in Texas
Jun 21, 2016
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
Loading similar complaints
{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}} {{x.COMPLAINT_WHAT_HAPPENED | preview}}... |