Bank of America Credit Card Complaint

Rewards

Bank of America Credit card department,

Rewards Texas

My account was closed by - on -/-/16 by the bank, however, I have earned rewards of - Worldpoints that are clearly visibility on the website as I type this but I am unable to redeem because the account is closed. I called - on -/-/- and they said I would receive a letter in 5 days. Today -/-/-, I received notice that because the account is closed I could n't redeem rewards. It was not my choice to close the account, and I should be able to cash out my rewards earned. Please have - send me a check in the amount of $1000.00 which I could normal redeem these rewards for if the account is open. It is bad business by - to close my account without my consent. I have been paying the account as agreed with no late payments and should be able to cash out rewards. Please have - contact me at - to discuss sending my rewards or legal action may be required. Sincerely, - -

Bank of America customer in Texas
Jun 21, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more