Bank of America Credit Card Complaint

Bank of America Credit card department,

Rewards Illinois

I have a Fidelity - card issued by FIA. I have - issues. 1. When I originally applied to the card, I was responding to an offer that promised a $100.00 cash bonus upon approval of the application. I never received the account opening bonus. -. The card has a 2 % cash back program ... the cash is deposited into my linked Fidelity - account monthly ... .which has been working flawlessly except there was no deposit for the month of -. I have dispute the points/cash back calculation with FIA but got a letter saying the calculation was accurate ... which is not possible because I have made purchases every single month ... .in other words, there was no month since I 've opened the account where the balance was $0.00 and I should not have received cash back -. I recently received a credit from a merchant ... .this was a refund against a purchase made on a different card which is now closed so I opted to receive the refund on my FIA card ... .but this has offset cash back points. This should not have happened as it is not a refund of a transaction that was originally made on this account but rather essentially a payment.