Bank of America Credit Card Complaint

Rewards

Bank of America Credit card department,

Rewards Missouri

In -/-/2016, I made an online request to redeem - reward points for cash. The amount came to $91.00. Approximately - months later, I had not received a check. I called customer service to inquire. I was told by them that a check was mailed. I never received it. They then said another check would be issued. As of -/-/2016 I still had not received anything. I called customer service again and was told that another check would be issued. As of today, -/-/2016, nothing has been sent. I 'm tired of the run around and want the $91.00 sent to me in the form of a check to my home address.

Bank of America customer in Missouri
Nov 27, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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