Bank of America Credit Card Complaint

Bank of America Credit card department,

Rewards California

My wife and I have had a credit card account with Bank of America for a number of years. Every month we pay the balance in full, and on time. This credit card account accumulates cash rewards. If the cash reward is redeemed and applied to a Bank of America account, there is a 25 % bonus added to the redeemed amount. On or about - -, 2015 I signed into the account online to redeem the cash rewards, which at that time was $610.00. My intent was to apply it to a Bank of America account, qualifying us for the 25 % bonus, for a total of $760.00. The online system would not allow me to do the redemption. I later learned that Bank of America had closed our account that day. They would not give us the reason for closing the account, but I assure you that Bank of America can not say that we had done anything wrong to warrant the closure of the account. I called the bank four times since, and they have refused to give us the rewards that we earned by using their credit card. They say that because the account is closed that we are no longer entitled to the rewards. Basically, Bank of America is depriving us of the rewards that we earned by using their card. We did n't have to use their card, we chose to do so because of the rewards.