Review and analysis of over 406 complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 406 official complaints related to Loan servicing, payments, escrow account. Out of the 406 consumer complaints against Wells Fargo & Company, 17% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 9, 2017 - I submitted a complaint regarding our HELOC loan with Wells Fargo on -/-/2017 ( Complaint number - ) and the issue is still outstanding. We received a letter from Wells Fargo on -/-/2017 stating that their goal was to respond by -, but that it would take them until -/-/2017 to " complete their work ''. Today is -/-/2017 and we have not heard from Wells Fargo again regarding this issue. I want to make the CFPB aware that Wells Fargo is not keeping up with their finalization of this issue. I 'm attaching the letter that we received from Wells Fargo stating that they would complete ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 6, 2017 - I have had a mortgage with Wells Fargo since -. Paid timely with no problems. I own stock in - which I tried to sell and have been continuously trying to sell for the past two years without success. The agent for - is Wells Fargo -. After a daughter requested the forms from WFSS to sell the stock since it was purchased under the UGMA and she was turned down saying her mother was the only one who could request the forms and sell the stock. I requested the forms, received them via email, filled them out including a Medallion Certificate properly filled in by a bank. I sent the forms ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 6, 2017 - My Chapter - bankruptcy was discharged and my mortgage account was closed. However, I did not pay late and I have been paying it on time. Wells Fargo has not update my account even though they sent me a notification on -/-/2016 that a change will be made. I am just asking to report my payments. Thanks... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 5, 2017 - My mortgage is through Wells Fargo. I have been an excellent customer for approximately 11 years. I am going through a divorce and contacted WF to advise them I was now a single income household. To try to keep from getting behind on my mortgage I made a partial payment in -/-/2017 of $800.00. To date the funds have not been applied. I have contacted WF several times asking for the money to be applied or returned to me. I was advised that the money would not be returned to me but would be applied at a later date. It has been 3 months and the funds have still not been applied as a payment. ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 4, 2017 - In the month of - I got paid 3 times. I called and requested the - payment in - stopped so that I was not making - payments that month. When I resumed my $900.00 payments in - instead of taking out $900.00 each paycheck kthey took out $1000.00 for that 2 week period. When I called them they advised me it was set up incorrect and that they wuld correct it. This is exactly what happened last year when I did this. Why ca n't this company get this right?... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 1, 2017 - Wells Fargo sent me a letter stating my escrow account has a shortage of $680.00. my payment now is $800.00. If I pay the shortage the new payment will be -, a $49.00 difference. If I do n't pay it, my payment will be $910.00. An increase of $100.00. this is not the first time this has happened. The same thing happened the second year after we bought the house. I have bought a house before this one and never had a problem like this. There was never more than a $25.00 difference each year. I just feel that Wells Fargo is - me around.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 29, 2017 - I 've been a WF Mortgage client for over 20 years. My home, under contract, is scheduled to close on -/-/-. In spite of being notified of the above Wells Fargo Mortgage made several harassing phone calls to me, at work, when the payments were not ( or ever in the loan 's history ) 30 days past due. They admitted that they had been notified on the closing of the loan but defended their actions. They refused to provide me with the contact information of any government agency that provides oversight of the mortgage company. My last point of contact was - at - who id 's herself as a sup... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 29, 2017 - We make twice a bi-weekly payment on our Wells Fargo ( WF ) mortgage, a $1900.00 payment on each payday, so that two payments equals our monthly payment for principal, interest and escrow of $3900.00. We " skip '' a payment in three payday months ( typically around - and - as these are near - and - and give us extra spending money ). This has not impacted our meeting our total monthly payment and we have done this since the origination of our mortgage in -/-/-. Per WF on -/-/-, they misapplied one of our -/-/- payments, putting it towards principal only and reco... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 28, 2017 - Wells Fargo Home Loans purchased my mortgage in -/-/-. I was making payments to them from their online system for -/-/- and -/-/- of this year with no issue. I set up my -/-/- payment to be paid on -/-/-, and instead they sent the payment through on -/-/-. I contacted them when I noticed they were causing my bank acct to go negative on -/-/-. I contacted WF and was told to stop payment at my bank, and gave me a fax number to reimburse the NSF and savings transfer fees. I was then told by them that the payment would go through a few more times and there was no... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 28, 2017 - On -/-/- Wells Fargo conducted its annual escrow account review. It was determined that an escrow shortage of $1300.00. This amount could be divided and spread out over the next 12 payments making my mortgage payment $1200.00, or paid in one lump sum which would make my monthly payment $ -. I elected to send Wells Fargo a lump sum. On -/-/- I electronically sent two separate payments. One in the amount of $1300.00 and the other in the amount of $ -. Wells Fargo did not receive the payments until -/-/-*. On -/-/- those payments were reversed and held by Wells F... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 28, 2017 - On -/-/- I signed a Mortgage with long-time bankrupt - company, where - was not a Mortgagee. On -/-/- Wells Fargo bank acting under glimpse of " - '', defunct since -/-/-, filed foreclosure case against me based on false statements and forged documents. As of today I have not received ANY meaningful respond from Wells Fargo bank regarding my demand to stop fraudulent foreclosure case based on false statements ( perjury ) and accompanied by forged, robo-signed documents prepared by Wells Fargo employees who impersonated as " - Assistant Secretary '' and " Vice Preside... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 27, 2017 - WELLS FARGO KEEPS REPORTING THE MORTGAGE ACCOUNT THAT WAS CLOSED AND PAID OFF MANY YARS GO. BUT THEY ARE REPORITNG IT AS OPEN, ACTIVE AND BALANCE PENIDNG.. THIS IS VIOLTION OF FCRA AND WELLS FARGO RESPONDED STATING THEY " WERE NOT ABLE TO DETERMINE THE SPECIFIC CONCERN I HAD ABOUT MY CREDIT ' WHEN I CLEARLY STATED IT IN MY LETTER TO THEM AND ATTACHED A COPY OF MY CREDIT REPORT SEE ATTACHED AS EVIDENCE... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 27, 2017 - -/-/- We completed a refinance with Wells Fargo. We authorized an ACH debit for our new Mortgage in the amount of $2100.00 from our - account, monthly. In -/-/- we discovered that another mortgage which was not ours in the amount of $1400.00 was also being deducted from our account and had been for the previous 3 months. We informed Wells Fargo and blocked all ACH transactions from our - account to wells Fargo. After several phone calls Wells Fargo agreed there had been a mistake and transferred the money ( 3 months $4300.00 ) back into our - account. They also made an... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 27, 2017 - What : Wells Fargo recently changed their online interface used for reviewing mortgage statements and making payment. I had no problems before the web change. After the change on multiple occassions, WF has misapplied the mortgage payment I submitted online. 1 ) I paid the regular P & I on a fixed 30 year product, and prepaid an additional amount. My mortgage statement only counted the prepaid amount, which would have resulted in a DLQ status if I had not checked my loan balance in the following days. I had to separately resubmit the P & I payment for it to be recognized. 2 ) The following mon... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 22, 2017 - When my mortgage payments started my loan was sold - and set up for payments with servicing company Wells Fargo. On setup of my payments I chose to have weekly payments for my mortgage for the benefit of paying off the loan earlier..as much as 7 years early ( knowing this from before ) based on a 30 year fixed loan. Soon I found out that I am not receiving full benefits of paying off weekly as servicing company is not applying my weekly payments against the principal immediately, instead they hold on to funds and wait until - of every month and then apply it or waits for the 4th paymen... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 21, 2017 - I am receiving letters from Wells Fargo Home Mortgage saying that I owe all these fees. I have never been late on a payment, I pay the mortgage at the bank and get a receipt each time so I know that they have received all the payments. The property is a rental condo and they have never called me to have an inspection. The outside of the condo is maintained by the Homeowner 's Association so I do not know why I was charged for inspections of the condo when I am not even responsible for the maintenance of the condo building. There are also multiple attorney fees on their statement and I do not ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 20, 2017 - We had a mortgage loan with Wells Fargo beginning on -/-/- in the amount of $140000.00. The loan was assumed on -/-/- and Wells Fargo records show that the payoff amount was $140000.00. A Qualified Written Request was sent to Wells Fargo on -/-/- asking for the amount of the mortgage at the time it was assumed, the name of the company assuming the loan and the amount held in escrow. The name of the company assuming/paying off the loan was not provided in their response of -/-/- nor the amount of the mortgage. I received a letter from - in -/-/- stating that th... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 19, 2017 - I have written Wells Fargo requesting them to provide me the details of the legal fees that have been added to my mortgage account of -, - property. As you will note, I have been dealing with this matter since I discovered in my mortgage account and Wells Fargo made several internal inquiries and researches on this and concluded that their charge of $4100.00 legal fees will be in my mortgage and would not change it. They further confirmed to me that they will not give me the detail accounting/invoices and name of the WF attorney regarding the city 's complaint of code violation at my p... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 16, 2017 - I have had consistent payment history for over 3.5 years on my mortgage with wells fargo through a property that I own in Missouri until just recently. In -, there was an issue that an automatic payment was drafted through my - bank account from Wells Fargo, yet Wells Fargo after conducting an internal inquiry, says that they never received the funds. This issue caused several overdraft and late payment fees. Then again, this month.. The total draft amount is $1400.00, and this attempted to process on the - of this months where I had the funds in my normal account, yet their attempt... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 16, 2017 - Wells Fargo Mortgage gives you a grace period on your mortgage payments before the late fee is charged. However, if its not paid on the first they report it to all - credit agencies as LATE, this is causing problems because I keep getting DENIED when I apply to refinance my current mortgage ... ... Can I bring legal actions??... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 16, 2017 - COMPLAINT : Wells Fargo claims they have completed an investigation meeting FCRA requirements without adequately addressing my complaint and supporting documentation ( attached ). My complaint was dismissed and the negative report to credit bureaus was annotated to suggest their compliance with FCRA and that I dispute their findings. Based on the information I have received from Wells Fargo ( attached ), I dispute their statement suggesting they have complied with FCRA. Findings from their investigation do not address or answer the following questions critical to making a final determination :... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 15, 2017 - I had a loan that was transferred to Wells Fargo and went through foreclosure and was caught up but since nobody knew who owned the note. It had to foreclose since the title was cloudy. It was fraud by the bank on every level. All the documents were Robo-signed and are all made up. It got dismissed in court twice and it is still being reported on my credit inaccurately. Everything is said and done and nothing is accurate on my credit report.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 14, 2017 - Our home loan was originated with Wells Fargo on -/-/- with PMI. In -/-/-, we submitted a request for PMI removal and received a letter instructing us of the various options. We decided to complete an appraisal and paid the fee out of pocket, but the value came in low. We filed an appraisal dispute and our claim was not approved. Recently, we inquired in -/-/- to remove the PMI given our home has appreciated. We were sent a letter with the same options. We decided once again to pay for the appraisal. The reported value showed we are now under the 80 % loan to value and can remov... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 13, 2017 - My mortgage was recently sold last year from Americas Servicing Company to -, and during the transition ASC filed a foreclosure on my home while they were not servicing my mortgage and as a result this negative and derogatory information is plastered all over the internet for my home address of -, tn - as well as public records. The fact that my home did not foreclose, and is not in foreclosure and ASC reported it as a foreclosure has posed a problem for me that is very embarrassing and now my employer is asking questioning me about it. I feel that ASC should erase this information fr... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 13, 2017 - " Bank '', Wells Fargo, has never been and is not the Holder in due course and can not lawfully pursue foreclosure... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 8, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2012 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 8, 2017 - on -/-/2017 we paid our mortgage by mail and personal check to Wells Fargo for -/-/2017 house payment. on -/-/2017 we receive our mortgage statement from Wells Fargo and it was for -/-/2017 which we promptly paid and verified the check was cashed by Wells Fargo. While discussing the issue with my wife Wells Fargo cut her off. She called again the same day ( -/-/2017 ) and she got hold of - ( no last name given ). He acknowledge that the house payment was received and the check cashed by Wells Fargo. His explanation was " oh well they just sent you a duplicate ''. YEAH RIGHT.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 7, 2017 - I have been a Wells Fargo customer with my 1st Mortgage and always pay on time with additional payments to principle each month. I owe $180000.00 on a rental property in the - market that i rent for $2500.00 month. My credit was - prior to my auto payment error. I wrote emails and letters to Wells Fargo board of directors explaining what happened with their website regarding my one late payment and they did not help me in any way. As a real estate investor and borrower with - plus credit i am not satisfied with how they handled the situation. Clearly i make extra payments each mo... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 6, 2017 - Per the FTC website - in the section " Posting Payments '' the first line reads " The servicer must credit a payment to your loan account as of the day it is received. '' My mortgage loan servicer, Wells Fargo, is not applying the payments on the date received. I have set-up automatic weekly payments to be withdrawn from my bank account and applied to the mortgage which is to pay the principal, interest, taxes, and I opted for additional principal to be withdrawn and applied as well. I will be uploading a copy of my -/-/2017 Mortgage Statement with personal information blacked out as evid... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 3, 2017 - We have a mortgage currently serviced by Wells Fargo. We made a large ( 25 % ) payment of principal of the loan amount. They did not adjust our payments. We called, and it turns out, the consumer has to call Wells Fargo, request a form, have that form mailed to them, complete and return the form, and only then will Wells Fargo adjust the payments. If I had not called, they would have charged me the original amount for the next 29 years. This is something a computer will do in two seconds, and they should do it automatically. By failing to do so, they are overcharging, and misleading their cust... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 3, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of - 2016 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 12, 2017 - On the letter sent to me by Wells Fargo on -/-/- they state that I was concerned about Late fee and Pay off, those are - items that were not a concern to me. I spoke with Wells Fargo about a missed payment item posted on my credit report for the -/-/- payment. I never got any email, letter, or phone call letting me know that a payment was missed or late. I signed up for electronic communication per their advice and should have received something as a reminder for my payment. I changed my phone number online but they state this never happened. I spoke with - from Wells Fargo on... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 9, 2017 - - -, 2017 ; Again in receipt of another stack of re-copied and duplicate WFHM paperwork, WFHM continues to resend duplicate information / responses to CFPB and the DOJ. This time the correspondence comes from - ( Executive Resolution Specialist / Customer Care and Recovery Group ). CC/Enc : to - of the NCDOJ. It is apparent in the continued re-sending and duplicated paperwork WFHM continues to re-copy and send in response, rather than send the information requested below. I have outlined plainly and simply the requests of my desired solutions and demands from WFHM, that they produc... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 8, 2017 - ASC/Wells Fargo, kept part of my escrow monies, when it sold or transfer my mortgage to -. The new lender wants to increase my monthly payment, because it claims that I do have a escrow shortage.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 5, 2017 - I have a 15 year mortgage that 's paid by weekly. The problem I see is Wells Fargo takes the money out of my bank, and does n't apply it right away. they wait untill the end of the month then apply both payments. So I 'm missing out on the extra interest that I should have paid but is n't. I 'm not even getting interest on the money they take out for two weeks, and they get to use it anyway they want for two weeks interest free. The first payment gets taking out on the - of the month it is put into my mortgage but not applied as credit untill the end of the month when the next payment is d... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 4, 2017 - I have received an escrow statement that indicates a SHORTAGE in large bold type and offers Payment options to address the " shortage. '' On closer reading, based on the differences shown for current and new payment, the shortage appears to be an OVER-PAYMENT since the New payment ( to correct the shortage ) is LESS THAN the Current payment This is highly misleading and appears to be an attempt to trick me into making an unnecessary payment for a " shortage '' that does n't exist. If it 's an Over-Payment as apparently it is, why did they label it a Shortage? And, why is there a demand for pa... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 4, 2017 - In receipt of the latest correspondence and again duplication of the same information WFHM continues to send in response to my submissions to the CFPB. - - sent the latest outline of her findings, in which she states that we 've carefully research these matters and are providing you with an update on our research. It 's as follows : 1 ) Communication within WF 2 ) Requests for compensation for late fees 3 ) WF commitment to customers 4 ) Payment history 5 ) Chapter - bankruptcy reaffirmation 6 ) Credit Reporting 7 ) Status of account 8 ) Written communication only 9 ) Savings account ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 3, 2017 - Wells Fargo Bank , N.A . is holding me hostage, by claiming I owe them around $220.00 in late fee 's. I have had this Home Equity Line Of Credit, abreviated, ( HELOC ) since approximately - 2007.This is a 1st position loan for which a piece of Real Property was used as collateral to provide Wells Fargo , security. Now that I have just about paid the entire loan balance to -, they are claiming i owe them even more money. I have asked them for proof of their late claims, for which they have claimed they have sent, however I have never received. Even if they sent a statement showing late ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 3, 2017 - Attached please find Wells Fargo 's mortgage interest statement for 2016, With different account number -, this is a complete different number. Because, the account number I had for the past eight years was -. Does this paid interest is from - to - 2016? Since, in - Wells Fargo sold/transfer my loan to -, and I made the last - of 2016, payments to -. Why does in Real Estate Taxes their stamen show $0.00. They collected tax escrows, also from - to -? Who is paying my property taxes? Why they charged deferred interest, I though, I have a fix interest rate?... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 1, 2017 - " funds received '' of $1000.00, on -/-/- as Doc - shows under " activity since your last statement ''. same statement dated -/-/- under " important messages '' part of which reads " starting - -, - checks will be sent for all refunds, regardless of amount. '' no check but, a credit to my account. Wells Fargo did not do as statement reads. same mailing as Doc - & - explain the reason for refund and a credit ( not a check ). Wells Fargo did not allow me to be in control of the money they took from me. then after getting caught taking my re-fund they decided... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account February 1, 2017 - INTEREST IN BOTH ACCOUNTS DID N'T MAKE SENSE ON WHY IT DID N'T CONTINUE TO DECREASE... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 31, 2017 - I was charged a late payment for sending in a double payment on -/-/- so I called them ( the person I talk to said this has been happening to a lot of people that send in extra payments ) I told him I put on the slip, payment and on the next line I put extra principal payment and they charged late fee? I called them on -/-/- and they mailed me my late fee back. So I sent them my payment $460.00 PLUS $20000.00 for principal and the next statement on -/-/- did not apply anything to my loan everything said Unapplied ( $20000.00 ) and I am still charged interest on the origina... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 19, 2017 - I made a request to Wells Fargo Home Mortgage to close an escrow account on - -, 2017. At that time I was informed by Wells Fargo that it takes them 7-10 business days to close an escrow account. Due to an issue with Wells Fargo applying funds to my account, the actual account closing was n't processed until - -, 2017. The account was actually closed by Wells Fargo on - -, 2017, - business days later. According to Wells Fargo a check was cut on - -, 2017. Since I had not received the check from Wells Fargo by - -, 2017 I called them back to inquire as to why I ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 19, 2017 - -/-/17 This is a follow-up to my complaint Case number : -. I went to my local Wells Fargo branch to make my monthly payment. The coupon states that I owe $0.00. Because I have been told that I ACCRUE interest to have NEGATIVE interest owing if I do not pay, I wanted to pay the interest & make a principal payment. I was unable to complete the transaction because they have no means for me to do this. In fact, although the bank official was helpful, she was unable to tell me why my last two payment, both of which I wrote ON MY CHECK AND ON MY COUPON that I was making the amount of th... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 19, 2017 - On - -, - Deutsche Bank acting as Trustee ( defunct from - ) on behalf of legally " dead '' - filed wrongful foreclosure case against me based on robo-signed Assignment of Mortgage. Case - Deutsche Bank v. - In the Complaint Deutsche bank claimed that - was a mortgagee for my loan with -. It was not true because - was not a mortgagee. Moreover, on - -, - Deutsche Bank was not a Trustee and - did not legally exist to accept any interest in my loan with -. I many times contacted Deutsche Bank to obtain information on this wrongful foreclosure case as ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 19, 2017 - My wife attempted to purchase a vehicle and was denied by - banks. The - bank was a walk in visit. During the visit my wife was told that the reason I am getting denied is do to Wells Fargo reporting me as a paying only part ( partial payment ) of my mortgage. I have never paid a partial mortgage and coincidentally, Wells Fargo controls the drafting of my account for the payments. I then had to purchase the vehicle with a higher interest rate do to the lowered credit score.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 18, 2017 - Wells Fargo is negligent in providing concise and accurate information. There are missing statements, no mention of all the numerous calls and letter writing I have made in an attempt to clear up my account. Funds that should have been applied to the loan were applied to late charges. One was corrected 30 days later, after I called and explained the additional funds were to be applied to my new payment amount. In -/-/- I contacted Wells Fargo requesting assistance with lowering my interest rate or forgiving my second. I received conflicting information ; from there is nothing that can be... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 14, 2017 - - -, 2017 and in receipt of a telephone call from - - - at - from WFHM . The call was a response from the previous documentation sent to the CFPB, which detailed the correct payment history, which WFHM omitted and left blank, knowing it existed. The information requested from WFHM, is as follows. 1 ) Proof of ALL payments made to the WFHM and not excluded ones. 2 ) Report my mortgage to the credit bureaus. 3 ) An apology letter of the excluded payments and why the chose to exclude payments that were clearly made. 4 ) ALL correspondence in letter form and not on a recorded lin... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 13, 2017 - Wells Fargo Home Mortgage alleges a foreclosure sale took place, however, is unable to produce foreclosure sale documents, an auctioneer name, an auctioneer license number. Wells Fargo prior to these incidents admitted in United States v. Wells Fargo Bank , NA ( D.D.C. ) that consumer was discriminated against which consumer was overcharged broker fees and rates. Subsequently, in - 2016, Wells Fargo in the - Wells Fargo & Co. Case No. : - notified the United States District Court of Iowa that consumer was also discriminated against when the mortgage company charged excessive fees. Upo... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 12, 2017 - In - 2016 I had snow damage to a aluminum awning that is attached to my house.State farm issued a check made payable to me and to Wells Fargo.Well Fargo will not release the funds to me so that I can get the damage fixed. They told me it has to be monitored. They want to release funds to contractor in increments. This process is impossible because it only takes contractor one day to complete. my loan is current and the amount is - dollars which is under their threshold. I can not get this fixed until they release the funds to me. This awning is about to fall and I really hope nobody is ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 12, 2017 - Property Address : - - -. -, NC - Pursuant to : 1. a : RESPA, 12 U.S.C. 2605 ( e ) ( 1 ) ( B ), b : TILA 15 USC 1641 ( f ) ( 2 ). c : TILA 15 USC 1641 ( g ) ( 1 ) a-e d : Saving Homes Act 2009 - 2. All Insurance policies associated with the subject mortgage and any TRUSTS, including but not limited to REMIC Trusts. 3. ID Theft notifications. 4. Explanation for refused rate change : Explanation for failure to reduce rate 60 days - rate -/-/- thru -/-/-. 5. Explanation for contract failure ( s ). 6. Identify ALL Owners/Lenders/Trustees/Services and dates acqu... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 9, 2017 - We have a mortgage with Wells Fargo. I lost my job on -/-/2016. We felt we could continue to meet our obligations for a short period. We felt we would need some help in the near future and filed a request with Wells for forbearance or an adjustment. We where denied even though our net income would not meet future obligations. After six ( 6 ) months of unemployment, I obtained a part-time position. At that time we asked Wells to reduce our rate to current rates ( approximately 3.5 % at the time ) and reduce the amount of the loan to the current balance so that we would be able to meet the obl... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 6, 2017 - My father had a reverse mortgage with Wells Fargo Bank N.A . My attempts to call went a specialist assigned to my account usually went unreturned. I managed to get a payoff quote by faxing a request along with the required documentation. I received a payoff quote directly from Wells Fargo with specific instructions and a deadline. I followed those instructions and wired the funds on the payoff quote to the account given. I filled out the transmittal form and faxed it immediately after the funds were wired. I had received a similar payoff quote from a law firm stating that it represented Wells ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 4, 2017 - Although I am behind on my mortgage payments, I have been making payments to attempt to bring the loan current. As of my most recent statement, my servicer, Wells Fargo, has inserted a new category, " payment reversal '' to the payment and disbursement summary. My two most recent payments are now reflected as " unapplied funds '' which include P & I, late fees, as well as escrow payments. Today I received a packet via FedEx concerning a loan modification. I have never asked for a loan modification. Further, today I was contacted by a notary who represented herself as an agent for Wells Fargo... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 3, 2017 - - Payment - Same address as the - listed on complaint This item is being disputed is due to communication breakdown between Wells Fargo and - -. I spoke with - from Wells Fargo on -/-/- at - - ( His ID number is - -. I asked why have I not received any email reminders as I have in the past and he had no answer to that. I also received a letter on - - from Wells Fargo letting me know about the late payment, with nothing prior to that. This letter came after the fact, a phone call or email should have taken place to remind me of the late payment per my elect... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 3, 2017 - In -/-/-, we refinanced our home. That mtg. company subsequently sold our loan to Wells Fargo without notifying us. We kept paying the mortgage to the old company and they were forwarding to Wells Fargo without our knowledge. When they stopped forwarding the money, we heard from Wells Fargo about our payment being late. - of the credit bureaus has fixed this issue on our credit, but the other - still have n't. Please help us with the other - credit bureaus, as we would like to refinance.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 3, 2017 - Re : Wells Fargo Home Mortgage Loan # - - - - Please be informed that the above listed Loan with Wells Fargo Home Mortgage Loans was modified and reinstated In - of 2016. I have requested that my new payment information to be updated with all the credit reporting agencies to reflect my new credit and good standing. However, when verification of this information was requested from both - and -, Wells Fargo failed to inform them of my reinstated loan and current payment status. This negligence on the part of Wells Fargo Home Mortgage Loans has had a negative impact on my credit... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 1, 2017 - Wells Fargo 's online mortgage payment system would not accept my payment for several weeks. Since there are no physical locations in my state I was forced to make my payment using their automated phone system, which conveniently for them assesses a $6.00 processing fee. In essence I was forced to pay a fee for the convenience of making my mortgage payment.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account January 1, 2017 - Wells Fargo was supposed to review our complaint on case # - by -/-/-. This was n't long enough to decide what our escrow shortage was, so they extended the review to -/-/-. This date has now expired and Wells Fargo still can not determine the actual shortage of our escrow. We had a shortage of $6.00 in -/-/- when our property/school tax was paid. For -, we have a projected shortage of $41.00 due to a slight increase in our homeowners insurance. We are willing to pay the - shortage of -, and the projected shortage of $41.00 for - as two separate checks. Well... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account December 31, 2016 - 1. I filed Case No. - with the CFPB on -/-/2016 which is pending, and to which this complaint relates. 2. The essence of that complaint is that Wells Fargo Home Mortgage sent me a notice out of the blue requiring me to show proof of flood insurance on a house that has had a mortgage on it for 10 years, and that sits in the middle of the -, well out of any FEMA designated flood zone. 3. I called WFHM twice on the number indicated on their demand letter, requesting written proof indicating the notice was sent in error. Each time I was assured the notice was sent in error, and that a le... |