Conventional fixed mortgage Loan servicing, payments, escrow account
Wells Fargo & Company Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Florida
I have received an escrow statement that indicates a SHORTAGE in large bold type and offers Payment options to address the " shortage. '' On closer reading, based on the differences shown for current and new payment, the shortage appears to be an OVER-PAYMENT since the New payment ( to correct the shortage ) is LESS THAN the Current payment This is highly misleading and appears to be an attempt to trick me into making an unnecessary payment for a " shortage '' that does n't exist. If it 's an Over-Payment as apparently it is, why did they label it a Shortage? And, why is there a demand for payment?
Wells Fargo & Company customer in Florida
Feb 04, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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