Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

We had a mortgage loan with Wells Fargo beginning on -/-/- in the amount of $140000.00. The loan was assumed on -/-/- and Wells Fargo records show that the payoff amount was $140000.00. A Qualified Written Request was sent to Wells Fargo on -/-/- asking for the amount of the mortgage at the time it was assumed, the name of the company assuming the loan and the amount held in escrow. The name of the company assuming/paying off the loan was not provided in their response of -/-/- nor the amount of the mortgage. I received a letter from - in -/-/- stating that the are now servicing the loan. Recently I had my financial advisor, my father look at the transactions and he discovered that - had inflated the loan upon assuming it from the amount due of $140000.00 to $140000.00 AN INCREASE OF $7000.00. This was hidden from us and attempts to get Wells Fargo to provide information re company assuming the loan and the amount of the mortgage at the time it occurred has fallen on " deaf ears ''.

Wells Fargo & Company customer in Georgia
Mar 20, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Consumer disputes how Wells Fargo & Company handled their complaint

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