Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

-/-/- We completed a refinance with Wells Fargo. We authorized an ACH debit for our new Mortgage in the amount of $2100.00 from our - account, monthly. In -/-/- we discovered that another mortgage which was not ours in the amount of $1400.00 was also being deducted from our account and had been for the previous 3 months. We informed Wells Fargo and blocked all ACH transactions from our - account to wells Fargo. After several phone calls Wells Fargo agreed there had been a mistake and transferred the money ( 3 months $4300.00 ) back into our - account. They also made an additional transfer of $1400.00 into that account, which we informed them of and have not heard back as to how they would like those funds returned. On -/-/- we made a payment in person for our mortgage of $2100.00 by check from another bank. Written on the check is the mortgage account #, check cleared the same day and posted to our mortgage account. -/-/- we again made payment in person, in cash and have the receipt posted to our account on -/-/-. Starting -/-/- my wife begin getting calls that our Mortgage was late and had not been paid. After going on line to look at our account I find a line dated -/-/- " PMT Reversal '' in the amount of $2100.00. At this point I have spent about 4 hours calling and waiting for Wells Fargo, who can not seem to explain how a payment was reversed or where it was reversed to. I am deeply frustrated, lack faith in their accounting and feel that blatant theft and wire fraud has occurred. My Mortgage is late, this may affect our credit, and I have all receipts to show payments were made in full on time. Thank you for your attention.