Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

On the letter sent to me by Wells Fargo on -/-/- they state that I was concerned about Late fee and Pay off, those are - items that were not a concern to me. I spoke with Wells Fargo about a missed payment item posted on my credit report for the -/-/- payment. I never got any email, letter, or phone call letting me know that a payment was missed or late. I signed up for electronic communication per their advice and should have received something as a reminder for my payment. I changed my phone number online but they state this never happened. I spoke with - from Wells Fargo on -/-/- at - ( His ID number is - ). I asked why have I not received any email reminders as I have in the past and he had no answer to that. I also received a letter on -/-/- from Wells


like to get the 30-day late payment removed from my credit report, since the payment was made and no communication with Wells Fargo took place reminding me of the payment. I signed up for electronic communication when this account was opened and opted out of paper communication. I should have received my monthly reminders as I have in the past, but that did not take place and was confirmed by - -, that I should have. He also stated ( Per recorded communication ) that a letter should have been sent before the -/-/- letter that I received, he felt the letter should have been sent earlier. I also spoke with - ( ID # - ) on -/-/- around - and he did not help in any way, I have not missed a payment with Wells Fargo since I got my Mortgage with them on -/-/-. I would like to have them remove the 30 day late notice from my Credit Reports, since they did not provide me with the electronic communication which was agreed upon when I signed up with them. I have worked very hard on my Credit Report and it has decreased by - points due to this matter, which I feel is due to their mistake. This matter has not been resolved and needs to be addressed. I have spoken multiple times with Wells Fargo and this issue continues to be dismissed by them. They made a mistake and need to fix it. Sincerely