Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

- Payment - Same address as the - listed on complaint This item is being disputed is due to communication breakdown between Wells Fargo and - -. I spoke with - from Wells Fargo on -/-/- at - - ( His ID number is - -. I asked why have I not received any email reminders as I have in the past and he had no answer to that. I also received a letter on - - from Wells Fargo letting me know about the late payment, with nothing prior to that. This letter came after the fact, a phone call or email should have taken place to remind me of the late payment per my electronic communication agreement. The payment was made along with future payments, I would like to get the 30-day late payment removed from my credit report, since the payment was made and no communication with Wells Fargo took place reminding me of the payment. I signed up for electronic communication when this account was opened and opted out of paper communication. I should have received my monthly reminders as I have in the past, but that did not take place and was confirmed by -


the email communication. I have plenty of Cash in my Checking account, so lack of funds was not an issue. ( I can supply bank statements if deemed necessary ). - also provided me with a phone number which they stated was used to let me know about the payment, but that number was no longer in service ( Since -/-/- ). I changed the number on the Online system but according to them that never took place. I would like to have them remove the 30 day notice from my Credit Reports, since they did not provide me with the electronic communication which was agreed upon when I signed up with them. I have worked very hard on my Credit Report and it has decreased by - points due to this matter, which I feel is due to their mistake.