Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Michigan

I was charged a late payment for sending in a double payment on -/-/- so I called them ( the person I talk to said this has been happening to a lot of people that send in extra payments ) I told him I put on the slip, payment and on the next line I put extra principal payment and they charged late fee? I called them on -/-/- and they mailed me my late fee back. So I sent them my payment $460.00 PLUS $20000.00 for principal and the next statement on -/-/- did not apply anything to my loan everything said Unapplied ( $20000.00 ) and I am still charged interest on the original loan amount I oued in - -/-/- I got letter for wells fargo saying I requested loan modification, and I NEVER requested that, you would think they would realize I can afford my payment when I send an extra $20000.00 with my payment .I FEEL LIKE THEY ARE COVERING SOMETHING UP, The new statement I received has the balance of - but they put on -/-/- that I have unapplied $20000.00 please help I do n't know what to do? Also my other home with - charged me 3 late payments last year for making double payments, I had to call them 3 times to get it reversed and and they kept saying my mortgage is with - ( they are a loan serving co ) .i wonder how many people they do this to that dont pay attention to there statement.