Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

We make twice a bi-weekly payment on our Wells Fargo ( WF ) mortgage, a $1900.00 payment on each payday, so that two payments equals our monthly payment for principal, interest and escrow of $3900.00. We " skip '' a payment in three payday months ( typically around - and - as these are near - and - and give us extra spending money ). This has not impacted our meeting our total monthly payment and we have done this since the origination of our mortgage in -/-/-. Per WF on -/-/-, they misapplied one of our -/-/- payments, putting it towards principal only and recording in their computer system that we were short a payment since then. Oddly, this did not raise any flags until -/-/-, when we began being bombarded with phone calls from -. I - this number, found it showed up on many sites reporting scam robot callers, and did not answer. I did listen to one of the messages, claiming to be from WF about our mortgage, and then went to our online account, saw our payment was showing as past due, and


After lengthy discussions with - ( who told us there was nothing WF could do and we would need to make an extra payment to correct WF 's computer error ), I was transferred to the next tier. - ( - ) said WF would need - as the mortgage investor to agree to WF correcting their mistake, and that - may not agree that and my family and I may just be out of luck and forced to make an additional mortgage. That is completely unacceptable. We are now filing a complaint. For the period of -/-/- - -/-/- we have had two payments a month deducted from our credit union account ( per the attached statements ). -, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-, -/-/-. We have paid our mortgage. WF 's computer/clerical problem is WF 's problem. We request : Our payments be updated properly to reflect we are current and have been current on our mortgage. The late fee applied to our account on -/-/- be removed. All harassing phone calls stop immediately. Confirmation from WF in writing that there no negative reports have been made to any credit repository.