Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wyoming

1. I filed Case No. - with the CFPB on -/-/2016 which is pending, and to which this complaint relates. 2. The essence of that complaint is that Wells Fargo Home Mortgage sent me a notice out of the blue requiring me to show proof of flood insurance on a house that has had a mortgage on it for 10 years, and that sits in the middle of the -, well out of any FEMA designated flood zone. 3. I called WFHM twice on the number indicated on their demand letter, requesting written proof indicating the notice was sent in error. Each time I was assured the notice was sent in error, and that a letter confirming this would be forthcoming. No letter, email or other written documentation


4. In response to the request for something in writing, rather than doing that, WFHM had somebody named - call and leave messages three times. In these messages he says he has gotten my " inquiry '' ( the CFPB complaint ) and invites me to call him. Nothing else. 5. Because I am currently - miles from home, lending support to my wife, who is in turn comforting her youngest sister who is -, I have not spoken to -. 6. On -/-/2016, - filed a response to my CFPB complaint, stating he has been unable to contact me, that he continues to do " research '' into my complaint, and that he and WFHM need 60 days to sort things out. 7. This is the identical delaying response WFHM gave 4 years ago to the CFPB when they attempted to charge me a higher than advertised interest rate on a refi of this loan. ( Case No. - ) 8. There is no " research '' to be done. The property is not in a flood zone. I need written documentation so that the sort of brain damage we are currently going through can be completely avoided in the future. 9. There is no need for - or anyone else at WFHM to contact me. I have the computer generated demand letter WFHM sent to me on -/-/2016, and nothing else to provide them. All information necessary to resolve this issue is available to -. 10. WFHM required a mountain of written documentation from me to secure and refi this loan. I want a one sentence letter, not a phone call, so the next time this issue arises, it can be resolved without recourse to the CFPB, or other outside agency. 11. - and WFHM are wasting resources, time, and whatever shred of credibility they might have by engaging in these bullying tactics.