Review and analysis of over 37 complaints against Santander Consumer USA Holdings Inc
Santander Consumer USA Holdings Inc consumers have reported over 37 official complaints related to Problems when you are unable to pay. Out of the 37 consumer complaints against Santander Consumer USA Holdings Inc, 19% were disputed by the consumer (i.e. the consumer was not happy with how Santander Consumer USA Holdings Inc responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Santander Consumer USA Holdings Inc resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay June 8, 2016 - I have a vehicle that went into reposession with Santander in between -. This account is listed as charged off. A balance of $1.00 reflects every month as 90 days past due. I called Santander to ask them to change this account to a - balance. They would not do so, nor allow me to pay a $1.00 balance. Instead I was asked to call a separate phone # /department first. After calling the separate department that I was referred to, the representative informed me that I must pay additional fees ( between $ - $800.00 ) before they would consider removing or - out the balance. I have ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay June 7, 2016 - My loan company accessed my personal phone records without authorization and called random numbers. The company is -, I do n't know when and how this access was done but since I first learned this people have informed me - called their number. These various people and arenumbers not associated with my account.... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay May 26, 2016 - I just paid a car loan settlement off in full from SANTANDER and i 'm working on repairing my credit to try and obtain a mortgage. I need a letter stating i have paid the loan off and they want me to wait at least - days. Unfortunately, i cant wait that long so i need the letter faxed or emailed to me now so my mortgage lender can fix my credit. They have taken the money out of my account already and there is no reason why they cant send documentation stating that they have been paid.... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay May 24, 2016 - I have auto loan with Santander consumer, USA. I got in a hardship situation, I lost my father, lost my job. I kept in contact with Santander and let them know my situation and they understood. I called them and they called me as well. On - - 2016 I talked to - in the president department of Santander. He told me that If I made payment $1000.00 that the day and then 10 days later paid $350.00 that I would be back on track and then just make my normal monthly payments. Later, I found that they had charge off my account and they will not be reporting my payments. I called them again... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay May 16, 2016 - I cosigned a car for my sister. She and her husband voluntarily gave the car back to the bank. The bank than put a repo on both of our credit. The problem i have with that is there was no communication between us in the bank after the repo. I looked up the state laws in North carolina which states that during the repo procress the bank is suppose to communicate with us where the car was being auction at. The location of the auction has to be beneficial to both parties. before the car is auction they have to give us a 30 day noice. Also north carolina state laws says that after the auction take... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay May 2, 2016 - I applied for a loan on Saturday to get a car and found out that Santander was reporting me as late four times for 90 days. In actuality, I requested Santander to pick-up my van -/-/- as a voluntary repossession. They repossessed it a few days before - - -. -/-/-, they contacted me acting as if I still had the car. I had to contact the company that had repo'ed the car to provide proof that it was not returned to me. Fast forward to this past Saturday when I found out that - has never reported the repossession but has it as if I still have the car but am in arrears! The la... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay April 29, 2016 - Hi. I received a phone call from my finance company on -/-/16 in regards to my vehicle. I immediately advised the rep that I had previously asked Santander to place me on their do not call list he replied " obviously not since we 're calling ''. This representative continued on with the call without ever apologizing for calling although I stated I had requested not to be called by this company. I would hope that this is not the techniques taught by Santander when training new hires. This company has violated my rights as a consumer by continuously harassing me after I made a direct reque... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay April 18, 2016 - I wish to file a complaint and request a investigation of practices of Santander Consumer USA of Texas. This organization has no control of its representatives nor its vendors. The # of complaints regarding this bus business are beyond count and indicate a clear pattern of mistreatment of Consumers. - ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay April 12, 2016 - On - -, 2016 Santander Consumer USA received a cashiers check in the amount of $21000.00. Santander claims they did not receive the check. Attached is a certified receipt from the -. Postal Service proving the check was received. Also, attached is a clearance code showing the funds are available. On - -, 2016 a representative from Santander requested I fax in proof the funds were available. The clearance code and bank information was faxed to Santander. ( See Attachment ) The check was written by my brother, - -. ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay April 7, 2016 - I wanted -, and was required to have my car ( like to own or rent ), the choice was to own, I was denied for auto loan in every bank institution, reason was my bankruptcy, so i had no choice but to go to a car dealer, who promised me to help with loan and the car. At first my auto loan to Santander bank was denied, after a week car dealer called and said he managed for approved the loan from same bank, but I must hurry and come to sign some papers, I was desperate and basically signed papers, and within - or 3 weeks dealer had sold me the car ( old -, but was promised - ). Please k... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay March 22, 2016 - I was a cosigner on an auto loan for my wife with Santander. We completed an online change of address with Santander on -/-/- from our - SC address to our - SC address after relocating. My wife and I later separated. She contacted Santander in - - and requested a voluntary repossession on the vehicle after financially not being able to afford it. I was not made aware of this until reviewing my credit report. Santander never contacted me regarding this. They never advised me that this repossession was taking place. I was denied the opportunity, as a signer on the loan, to k... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay March 14, 2016 - My car was illegally repossessed by Santander. They requested that I send $1000.00 to stop repossession. I sent the money they requested the same day. Approximately 2 weeks later during the late morning hours, they destroyed private property in repoing my car. Left visable tire marks that caused - miles of black tire marks on the road way too. I made contact using my phone and there was a block. I tried several times to log in to my account and was blocked as well. I used my husbands phone and was able to get through to a man named " - ''. He came up with a quote of $2700.00 that had... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay March 11, 2016 - Re : Santander Consumer Finance Since purchasing a - GMC Envoy from Santander Consumer Finance 's Road Loans in - -, Santander 's records document 33 payments received on the account totaling $9600.00, and only $1300.00, or four partial payment amounts, were applied to the principal. I did not understand or believe it is legal to offer interest only loans. This loan forces me into a perpetual cycle of debt that I can not afford to continue. I am - years old and no longer able to drive the vehicle or pay it off. The vehicle can not be sold because the current value is approximat... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay March 8, 2016 - I had a loan for my car with Santander. I stopped making payments -/-/2011, the car was repossessed -/-/2011 the car was then auctioned off and the payment was applied. The remaining amount owed was $1400.00. I never got a letter stating the amount owed. I was verbally informed over the phone after multiple calls early in the morning and late at night. I was able to pay the remaining balance. However, on their end it is not showing as paid. They sold the loan twice to different debt companies, none of which called me to inform me of the " debt ''. Now I am being sued for the $1400.00 f... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay March 8, 2016 - I had a vehicle loan through Santander Consumer USA, during the loan I had some problems making the payments due to my -. Santander was never very good at working with me on the situation. Often times my whole payments of $580.00 would go straight to interest, this happened months in a row. ( I found that mathematically impossible ) I really felt like Santander was ripping me off because of the situation I was in and my bad credit. On - -, 2015 they received a letter from me as a last resort, to work with me during this time. I requested that Santander respond via letter outlining a... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay February 14, 2016 - My husband surrendered a vehicle that we jointly owned in his chapter - bankruptcy. Before his confirmation, I contacted Chrysler Capital to see if they could put me on a program to pay back the arrears while I continue making payments on the car. The customer service representative said that the trustee in my husband 's bankruptcy case has not released the vehicle from the bankruptcy yet. I waited another week until I called again, this time I was sent to the bankruptcy department. The bankruptcy department immediately told me that I had to give them $10000.00 in order to keep the car. I... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay February 8, 2016 - My ex-husband and I bought a vehicle - - from -. Somewhere along the way it was transferred to Santander Consumer USA. He and I got a divorce -/-/- and he was awarded the car and the debt. The last payment he made on the vehicle was -/-/-. Santander at that time started harassing me about the debt and even though I told them I was no longer responsible for it and even showed them proof they still would not leave me alone. They were even calling me at work and threatening me with jail and calling acting like they were process servers. They could not get ahold of him so th... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay February 8, 2016 - I had applied for and received an Autoloan through Chrysler Capital. At the time, as it is now, I had been receiving monthly income of approximately $730.00 a month. They in turn issued me a loan at 21 % over 6 years at $400.00 dollars. I am also required to keep full coverage on the vehicle. Perhaps I was too optimistic on my ability to repay the loan, but I have rapidly found out that this was a tremendous financial burden on my situation. Currently, I have been unable to afford my other debt obligations and these loans have become delinquent. I intend to do my best to maintain the car p... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay February 7, 2016 - I was a consignor of a loan with Santander for my boyfriend car. He did not pay the loan. I found out that he was lying on his name and he had an arrangement with the dealership. I had to file a police report and get the car back. I went to the dealership and asked them for help because 1/ the car was under my name, which i did not know since i was supposed to be a cosignor only and - i couldn t afford it. The dealership told me that they handle this type of situation and came up with the contract saying that they will take over the loan and make payments to the car. Little did i know, they... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay February 5, 2016 - Santander Consumer USA violated the Service Member Civil Relief Act as well as the fair Debt Collection Practices Act while I was - between -/-/- and -/-/-. -/-/- I was on -, and then entered into - From -/-/- to -/-/-. While -, one of their representatives called me later hours at night, sometimes after - -. In addition, since they called me, it means they called me while I was at work -. She made a settlement offer while we spoke, and one time she asked me if all of this was affecting my security clearance. The Last payment received was in -/-/... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 30, 2016 - In 2009 my grandmother passed away, and I was given her car. I had purchased a car not too long before my grandmother had passed. I called the bank that I had a car loan with and explained my situation. I wanted to see what my options were. I asked them if it would be possible to return the car? I remember the person that I spoke with was really nice and he said that it would n't be a problem. I asked if anything would happen to my credit and he said, " No, since it would be a voluntary return of a car they would just resell it. '' I waited a little over a month before someone came an picked u... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 28, 2016 - Santander Consumer USA failed to properly notify me of the date and place of the sale of my repossessed vehicle or prove me a opportunity to purchase my vehicle back .Upon receipt of the notice of intent to sale Santander simply stated my vehicle will be sold before a specific date. When I contacted santander I was told I did n't have the right to personally appear at the auction and they are not required to tell me the date and place of the auction. I have communicated with Santander and have been told the repossession was legal and I had no right to purchase my car back outside of a direct t... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 28, 2016 - We have been making payments on our car loan with Santader for almost 4 years. After consistently running behind last week the car was repossessed. After making 3 payments totaling $1800.00 and getting the car back I decided to look into the balance we owe on the car, only to find out that we owe roughly $ - less towards the principal than when we first obtained the loan. After questioning this, the customer service representative indicated we have paid almost $ - towards interest because we have been running behind in the interest rate is a little over $13.00 a per diem. After heari... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 25, 2016 - I was talk into getting this car with very high interest and there has been - recall on this - car with this car company.I feel like i been sold a lemon .This car was given back to this company and i dont think this should be on my credit and be removed.Manufacturer : Chrysler - - - - - SUMMARY : - - - : MALFUNCTION INDICATOR LAMP ILLUMINATION. POWERTRAIN CONTROL MODULE MUST BE UPDATED WITH LATEST SOFTWARE *CNervice Bulletin No. : - Component ( s ) : ELECTRICAL SYSTEM, EQUIPMENT - ID Number : - All Products Associated with this Service Bulletin expand Det... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 14, 2016 - I received multiple calls every day in the same day stating i have a payment due I advised the company that I do know that there is a payment and that they are not allowed to contact me multiple times a day ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 13, 2016 - I have experienced a financial hardship due to my father 's death, my mother 's - treatment, and a child becoming - all within a period of a year. As a result, I have had difficulty making and keeping payments for my car. I have attempted a workout with the loan company, but they took payments on the wrong date, charged excessive fees to pay by phone, and attempted to take money from an account that no longer exists, despite me advising them of such. The car was out for reposession, however, they did not get it when they said they would. I have filed a complaint with the - but not hea... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 11, 2016 - I purchased a vehicle from Drive Financial, which was purchased by Santander Financial. In - 2008 the vehicle was repossessed and sold. The company stated that there was a remaining balance owed. Therfore there has not been any activity on the account since the repossessed date. However, the manufacturer changes the active date, so that the account stays will not remove from the credit bureau. In the Equifax reports it reads " This information is generally removed seven years from the initial missed payment that led to the delinquency. Missed payments and most public record items may remain... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 8, 2016 - I leased a vehicle through - and Santander Consumer USA is the lessee As an - driver I the agreement is to make weekly payments with the proceeds from - trips that will be paid directly by - technologies. The method of payment agreed upon by Santander Consumer USA is to have the payments for the car deducted from my uber account every week. I missed a few payments and the car was repossed leaving no way to work or pay the money owed! ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 6, 2016 - Purchased vehicle with 21.9 % interest and the sales person was not clear about the terms of the contract. The - mile four year warranty was really only a - mile four year warranty. The sales persons were deceptive and not looking out for the customer and more focused on commission of the sale. After nearly four years I still owe more than the original sticker price of the car. The car needs major repair but the warranty is expired. They refuse to offer refinance option to make the car more reasonably affordable. It may take four more years to pay off a car that has started to fall apart... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 5, 2016 - On -/-/2015 I walked into - - - - -. -, NY - I was looking around maybe trade in my car for something else, soon before I know I have a sales man approach me and started a conversation, I told him I was just looking and before I knew it I was sitting in the finance offfice putting me in a car that I could not afford, I told him I connot afford this car which in turn he replied do n't worry I 'm going to help you, I tell him I am on a fixed income, I do n't work I get my - check once a month. My credit score is low, he said let me make some calls to what I 'm guessing... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay January 5, 2016 - I co signed a car loan for my daughter after it was all said and done i was first on the loan. My daughter made payments Santander applied payment to the wrong account once that started my daughter got behind on her payments. Santander never once called me or sent me a letter to inform me that the payments were late and not made. With my name being first on the loan i would have thought the banking institution would have called me. When i found out the car was repo i called Santander to try and fix the problem. I could have got the car back for - but, that was not the final fees once i went... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay December 30, 2015 - i was financed by santander consumer usa. i made - payments, most of it was - per month, there is a lot of costly issues with my car, i asked them to pay - a month since my issues needs to be fix, they would call me all times of the day, sundays and on holidays, sometimes i get angry, because i am paying my loan, now it is intress added to intress, now they want me to pay - a month, or get reposess, can i get some sort of help, the car is worth around - dollars, used the price i payed so far, for them to reposess my car for,- - dollars, is pure bullie in, can i get some he... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay December 28, 2015 - I 've made - payments on my car of - and my principle balance is not going down. I 'm financing my vehicle with Santander Consumer USA but I can refinance or trade out of it because of the negative equity. I do not know what to do. I feel like I 'm paying for a car but not paying for a car. ... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay December 27, 2015 - I opened a complaint against Santandar a few months ago. They claimed that they would be sending the dealership a check for $800.00 payable in my name and the dealership 's name to reimburse me for payments made on a loan that was " unwound ''. I did not submit a response because I was waiting on this check to be sent and to be reimbursed. The dealership claims that they did not receive a check from Santandar for $800.00 or any other amount. I need proof that this check was sent to the dealership. If it was not sent, I need payment sent immediately and would prefer to have it sent directly... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay December 24, 2015 - I have had santander usa as my car loan for 3 years and yes ive made plenty of late payments but i think something is really wrong i purchased the car for - and its been 3 years ive paid lump payments upto - and just to catch up well my car was repo 'd about 4 days ago i got a letter stating i owe - and that once its sold im responsible for the remaining how is it thats its been 3 years and i owe more then what i purchased it for and its only worth - as of today cause i tried to get rid of it just not to have this sitting on my credit but i think something is not right at all i nee... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay December 23, 2015 - Santander Consumer USA is the lender : The short story is we bought a car a 2010 - - for $18.00 on -, the loan was set at - percent interest. Since that time we have been late almost every Month with hardships after getting laid off. They repo 'd the car and chrged us an extra - repo fee. My wife was n't making the payments and I was giving her money to make them, they repo 'd me again last month and charged me more lates fees and a - dollar repo fee again. Now - the bank says I owe - for a car that only blue books for -. and they wont work with me on a buy out fo... |
Santander Consumer USA Holdings Inc Consumer Loan problems when you are unable to pay December 22, 2015 - Consumer Financial Protection Bureau -. - - - -, Iowa - - - -- - -, texas - To Whom it may Concern Regaurding a car loan ( acct # - ) in the several year I have had this loan due to economy and work I contacted Santander serveral times and get this loan refinaniced or to low the payments. When this avenue was not going to avail anything On - -, 2015, I called Santander for a volintary reposession. At that phone call I was informed that call could be recorded which I had no problem with, and was told that to complete the volintary reposession the... |