Santander Consumer USA Holdings Inc Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Problems when you are unable to pay South Carolina

I was a cosigner on an auto loan for my wife with Santander. We completed an online change of address with Santander on -/-/- from our - SC address to our - SC address after relocating. My wife and I later separated. She contacted Santander in - - and requested a voluntary repossession on the vehicle after financially not being able to afford it. I was not made aware of this until reviewing my credit report. Santander never contacted me regarding this. They never advised me that this repossession was taking place. I was denied the opportunity, as a signer on the loan, to keep the vehicle and make good on the account. I contacted Santander in writing on -/-/- advising them that my rights had been violated and that as a resolution, I requested my account be deleted with the credit reporting agencies and my financial responsibility be terminated. They responded in writing with a copy of a letter sent to my old address, which I never received.

Santander Consumer USA Holdings Inc customer in South Carolina
Mar 22, 2016

* Source: CFPB Complaint Database

Santander Consumer USA Holdings Inc response to complaint:
Closed with explanation

Consumer disputes how Santander Consumer USA Holdings Inc handled their complaint

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