Review and analysis of over 361 complaints against Regions
Regions consumers have reported over 361 official complaints related to Problems caused by my funds being low. Out of the 361 consumer complaints against Regions, 20% were disputed by the consumer (i.e. the consumer was not happy with how Regions responded to their complaint) and 95% were processed in a timely manner. 34% of consumer complaints against Regions resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Regions Bank account or service problems caused by my funds being low February 10, 2016 - This submission is in reference to previous complaint with number -. Regions replied to me directly via USPS mail ; however, the response does not appear on consumerfinance.gov. The efforts and response of Compliance Analyst - - are both greatly appreciated. My concern regarding the uncollectible balances is that derogatory remarks are still being posted on my credit and or background. Outreach attempts from collectors are more annoying than frustrating, but negative background information regarding uncollectible balances which I refute, Regions places in a state of cease and desist,... |
Regions Bank account or service problems caused by my funds being low February 5, 2016 - I have letter from r egion bank stating that i will receive a check. I called again to see how long the Check will take. Now i was told 7 to 10 days. Ok after the 7 days was up i called again. Now they say. My account was not effected. I 'm just trying to see it was or wasnt ... |
Regions Bank account or service problems caused by my funds being low February 3, 2016 - I have been getting charged $36.00 for NSF OD fee by Regions bank in the amount of $250.00 in the last month from -/-/- to -/-/-. I called them and they stated that I opted in however I never did this. If I had a - balance I should have been declined however the bank stated that they would cover transactions up to $500.00 and for ever charge with insufficient funds they would charge me $36.00. I stated I never signed or agreed to an opt in and they wo n't refund me back. ... |
Regions Bank account or service problems caused by my funds being low December 23, 2015 - I opted out of overdraft coverage and have been told that no items would go through and charge me overdraft fees. I was charged - over draft fees this month due to Regions Bank allowing me to overdraft my account. I called and found out that they can only refund $18.00 of the overdraft fees. It seems to me that they want me to keep over drafting to pad their fee income. I would told that my line of credit I have with The bank that if I did overdraft it would pull from my line of credit, I was lied two about both of these items. I believe CFPB should look into Regions Bank handling of over... |
Regions Bank account or service problems caused by my funds being low December 22, 2015 - This submission relates to previous complaint against Regions Bank regarding excessive overdraft charges with number - and to the finding by CFPB earlier this year that Regions Bank was in violation of Federal Law or Laws in their actions regarding excessive overdraft charges. Other than a refund of a single $36.00 overdraft charge which I received -/-/- ( if remembering correctly on date ), I have not received any thing from Regions Bank in terms of refund or acknowledgement of my valid concerns. In ( or around ) -/-/- I began to receive daily/regular collection calls from Regi... |
Regions Bank account or service problems caused by my funds being low December 17, 2015 - I had - large automatic drafts occur unexpectedly over a holiday weekend, this caused my account to not have sufficient funds available for swipes that occurred over the holiday weekend ( - ) .I called the bank immediately after realizing the situation and plead my case asking for leniency and help with reversing some of the $ - in overdraft fees alone. explained that I have been a customer at this bank ( regions ) for over 13 years and needed some assistance due to my financial situation. I then spent the next week making frantic transfers anytime my account was in danger of being ov... |
Regions Bank account or service problems caused by my funds being low November 29, 2015 - Regions Bank has taken - out of my account because of overdrafts. I know this is my fault, but why do they keep putting thru checks that can not clear more than once? Im - and they have no mercy on me. Why are these charges so expensive? Cant they be - dollars? My son is going to help me, but this is a disgrace for a bank to be this greedy! ... |
Regions Bank account or service problems caused by my funds being low November 27, 2015 - I received a NSF fee for an item even though I had a positive balance on my account after the item was charged. All of the items posted and left me with a positive balance at the end of the business day on -/-/2015, but on -/-/2015 the item was termed and I was charged an NSF fee. My online banking shows no sign that I was ever in the negative- I am attaching a copy of the bank statement. I spoke to - people at the bank today, - of which stated they were supervisors ( - and - ) who all stated that Regions Bank 's back office support is different than what their customer... |
Regions Bank account or service problems caused by my funds being low November 24, 2015 - I have been charged multiple overdraft fees to an account I have at Regions bank despite being opted out of overdraft coverage and being told any transactions would be declined instead of allowing the account to become overdrawn. This account is primarily used for bills and other small transaction so it never keeps a high balance. There have been a few occasions where my account has gone over, but I was not charged a fee because Regions is supposed to decline charges that go over and it is their error when it does. Or so I 've been told. On -/-/-, my balance was $30.00 and a charge for ... |
Regions Bank account or service problems caused by my funds being low November 19, 2015 - Since -/-/- my father has had a business checking account with Regions Financial Corp, formally -, in -, AL. The account was in his name and my mothers name. In -/-/- I bought the business and changed the name of the business so I went to Regions Bank and opened up another checking account in the new business name which has my name only. My name was also added to the - account meaning that - names are now on that account. When I went online to see my accounts, I could only see mine not the one with - names on it. I went in my local branch and asked how can I see both a... |
Regions Bank account or service problems caused by my funds being low November 17, 2015 - I am a regions bank account holder first off I had a payment due on -/-/15 and they ran the payment through on -/-/15. Which is not right. I deposited money in my account on -/-/15 I was - short and was advised by a representative on -/-/15 that I would not get a overdraft fee because it was not over - On Monday -/-/15 I was given a overdraft fee. Also they said my deposit does not show that it was put in on -/-/15. It shows -/-/15. I immediately called the bank and spoke to managers. They have no records of the call. This is not right. I should ... |
Regions Bank account or service problems caused by my funds being low October 21, 2015 - excessive overdrafts fees $36.00 and $100.00, I am on a fixed income, requested reduction in the amount, bank declined, I have been sick and need to go to several doctors this month, now I can not afford food or to go to doctors ... |
Regions Bank account or service problems caused by my funds being low October 16, 2015 - I run a small business and have been banking with regions bank for a few months what a huge mistake at times my account has a low balance and they take advantage by reordering large transactions over ver small ones so they can collect large fees at times a few Small transactions that total less than - dollars have cost me over - in fees if they would process as the items came in this would never happen this is a huge scam ... |
Regions Bank account or service problems caused by my funds being low October 15, 2015 - I have a text alert set up on my checking account to alert me when my account goes below $5000.00. On -/-/2015 my checking account balance dropped below $5000.00. I was not notified via text until the morning of -/-/2015. In the interim I had - items clear my account which caused - overdraft fees of $100.00. Had the alert worked properly, I would have moved funds to this account and avoided the fee. After spending - minutes on the phone with Regions Bank representatives, I was only refunded $18.00 of these fees and told that a supervisor would review refunding the ... |
Regions Bank account or service problems caused by my funds being low October 9, 2015 - After I paid my credit card in full before the due date the bank still charged me interest saying it was due to the amount was for covering my bank account being short. I had already paid a $15.00 fee. I believe that is unfair if the bill is paid before the due date. ... |
Regions Bank account or service problems caused by my funds being low October 9, 2015 - I filled my account was single out as a test case to entrap older bankers or those who are under educated about the Banking process, in the very low-income area of -, TN Beginning - -, 2015- - -, 2015 which cost me a heaping total of $330.00 during the above time-line ; although they credit me $180.00 back into my account I still filled violated and robbed of $150.00 by my own bank also used! ... |
Regions Bank account or service problems caused by my funds being low September 17, 2015 - My husband placed an order for - items over the phone -, they place the order on my debit card on file instead of his. I did n't have funds to cover this order in my account but it showed pending transaction. They cancelled the order and reordered on his debit card. I called my bank to let them know. - said the charges will drop off, not post because they cancelled transaction after 24 hrs. The items were the last - items on my account for that day and they are still pending today, but my bank charge me for - pending transaction. I took a screen shot of my online transaction las... |
Regions Bank account or service problems caused by my funds being low September 9, 2015 - Regions Bank charged my account for a - charge that I did not authorized and made my account overdrawn with insufficient funds. This caused a $36.00 fee Regions charged to me. The - charge was not authorized and Regions charged it to my checking account. ... |
Regions Bank account or service problems caused by my funds being low September 9, 2015 - I was charge over drafted fee of items that where - dollar or less. I had direct deposit set up for this account and I had over $350.00 with over draft fee for an items less the - dollars with. I spoke to them at the - telling them that I had this happen before and they did not charge and over draft fee for these items. But they said that the charges could not reversed even thought they had done it in the past. My complaint in that they are not consistent in what will have an overdraft fee and what will not. I willing to pay the amount owe but I not happy with paying over $350.00 ... |
Regions Bank account or service problems caused by my funds being low September 9, 2015 - I was at the hospital on -/-/15. I knew I had a check still out for -. I had a check that needed deposited but didnt think I would be done in time to get it there. I called Regions bank and they assured me that my account was not in overdraft and looked fine. There would not be an issue. This morning I woke up to - worth of OD fees charged to my account. When I called and spoke with them they said that they couldnt see the checks coming through. I then asked why did they clear first if they were the last things to show up? She said they pay the higher amounts first and it trickles ... |
Regions Bank account or service problems caused by my funds being low August 11, 2015 - I opened my account with Regions bank back in - 2015. This is n't my only bank account I currently have - - - and - -. Regions seems to the be the only headache and this why since I opened my account more than 6 months ago I have encountered over - $ in overdraft fees. Till today I have had ENOUGH of it. On -/-/2015 around - my account had a balance of negative - - dollars and change. So I went to the bank and deposited $40.00 my balance was $3.00 today in the morning I made a payment to - - - of $200.00 when I go to the bank to deposit the mo... |
Regions Bank account or service problems caused by my funds being low August 5, 2015 - We are Regions Bank customers ; Account # -. Last Saturday was the - of the month, and Regions ' Helpful '' FEE GENERATING SOFTWARE kicked in. Our Account was debited for 3 large Bill Payments to a. ) my Credit Union - $400.00 - b. ) to my Electric Bill - $270.00 - and c. ) to - - - - - - - $150.00 -. Last year, each of these payments had been re-set by me, with the personal assistance of one of Regions ' associates, for after the - of the month, howeverRegions ' FEE GENERATING SOFTWARE paid them early on - -. What 's more, NSF FEES hav... |
Regions Bank account or service problems caused by my funds being low July 31, 2015 - I bank with Regions bank. I overdrew my account by $26.00 purposely to get gas to go to work until payday on -. -. I expected this. On - - I checked my account on the regions bank mobile app it was negative $210.00. I was enraged. I immediately called the bank. The CSRs brushed the situation off saying there was nothing they could do. I had to get out of my character just to talk to a manager. He was also rude accused me of lying and opting in to overdraft coverage to take money when I did n't have it. I exploded, I was insulted I have been with this bank for at least - year... |
Regions Bank account or service problems caused by my funds being low July 21, 2015 - in -/-/- I received a letter from regions bank which stated I had a certain amount of time to elect overdraft coverage. I assumed by not responding I would not have to do anything further since I did not want that coverage. In early -/-/- my account was short by about - dollars which snowballed into over - dollars in overdraft fees. When I discussed this with a bank rep I was informed that I was automatically enrolled because I did not respond to the letter. I learned that regions was fined for this practice but is continuing to engage in this activity. ... |
Regions Bank account or service problems caused by my funds being low July 14, 2015 - I have been a loyal customer of Regions Bank for several years. Never have I overdrafted my account. A week ago I noticed that my account had overdrafted. I immediately went to the bank to pay off what I had gone over. To my shock, I had been charged over $800.00 in overdraft fees, which is more than the amount I had even gone over. After calling, emailing and visiting a branch SEVERAL times over the course of one week, I have gotten nowhere. Not only that but the person I spoke to on the phone with customer service was extremely rude and even laughed at me. Having never overdrafted on my ac... |
Regions Bank account or service problems caused by my funds being low July 10, 2015 - I 've been a customer of Regions bank since 2008 when my mother and I set up an account before I went off to college. Initially when the account was created, we made it very clear that we did not want my account to be overdrawn due to insufficient funds. At - years old I was financially irresponsible and did n't want to risk being penalized a ton of NSF fees so we wanted the debit card to decline '' rather than continuing with the transaction and earning a fee. Due to recurring NSF fee charges on countless occasions, I 've been to Regions Bank multiple times to reiterate that I did not wan... |
Regions Bank account or service problems caused by my funds being low June 29, 2015 - I was charged a $36.00 NSF charge for an item to posted and my account did not have an negative posted balance. I was told it was because I had items pending that is still pending as of today -/-/15 and the transaction posted to my account on -/-/15. ... |
Regions Bank account or service problems caused by my funds being low June 23, 2015 - Today I was charged $210.00 in overdraft fees on my checking account ending in - at Regions Bank. Regions Bank is an - Company with facilities in - where I live. I had a $75.00 ACH withdrawal from a financial services company go through yesterday along with a bunch of pending transactions from this weekend. Because the $75.00 funds were taking out first I have been charged overdraft fees on a bunch of smaller transactions. I spoke with someone from Regions and they informed that it is Regions policy to take out larger amounts first and then smaller amounts. Their justification f... |
Regions Bank account or service problems caused by my funds being low June 5, 2015 - On - - our account had $180.00 without anything being in the negative the bank took out $140.00 for Overdraft fees and still never showed a negative. We had - pending items - - which was going to be credit back in a couple days for $180.00. Our account never showed negative, and they never had to cover this item. The bank is telling me they wont refund our money. We feel as if they stole our money. I dont understand how with something pending how they can automatically charge you a OD payment with the item was not yet paid by them. This was a error and it was corrected as ... |
Regions Bank account or service problems caused by my funds being low June 3, 2015 - I have been getting wrongfully charged overdraft fees since since - by Regions bank. ... |
Regions Bank account or service problems caused by my funds being low May 29, 2015 - I am not opted in to any overdraft protection '' at my bank. They allowed - debit card transactions to complete on my account for - and -. They stated that even though they are debit card transactions and not electronic funds transfers or checks, they are not considered - '' debit card transactions since they are paid at the same time and amount every month and I am therefore not protected by consumer protection laws for these transactions. ... |
Regions Bank account or service problems caused by my funds being low May 14, 2015 - I used my debit card between - and -. At this time my checking account was in a positive balance, on - I withdraw funds out of my checking account in the amount of -, that caused me to have a overdraft fee of -. On Tuesday, something told me to check my regions account, which I did and my negative balance was approx. -. I thought this was an error so I called Regions customer service, I spoke to several supervisors on this day, the last person told me that her supervisor would issue a - refund but that was it because, what happen was even though my account was in a positiv... |
Regions Bank account or service problems caused by my funds being low May 12, 2015 - Regions Bank rearranges the posting of items to checking accounts in order to collect higher overdraft fees. I had transactions from -/-/2015, -/-/2015 & -/-/2015 leaving a balance of a little over $12.00 in my bank account. All those items should have moved from pending and been posted to my account, as they show they were on -/-/2015. A new transaction, dated -/-/2015 in the amount of a little over $44.00 show as pending on my account. The bank then rearranged all the items, to pay out the - item for $44.00 and then paying several smaller items, therefo... |
Regions Bank account or service problems caused by my funds being low May 7, 2015 - I recently submitted a complaint against Regions Bank in regards to their illegal practice of changing transaction orders in an effort to charge more overdraft fees than would have been made had the original transaction order been kept. I have just received a letter in the mail from Regions Bank regarding this complaint. In this letter they say that they have reviewed our accounts and they can find no instance of an overdraft fee being charged on a day when the transaction would have been under $5.00. Therefore there was no bank error so they can not refund our money. Of course they ca n't f... |
Regions Bank account or service problems caused by my funds being low April 29, 2015 - Regions bank in - -, LA. I have had a several different bank accounts and have had several problems with them. My account is now over - $230.00 due to overdraft fees. My account was low so the bank took a $8.00 monthly fee to my account that was already- $4.00 over withdrew so Regions then took - $36.00 for them overdraws on my account made by them. 2 days after my account being negative Regions then charged me a $10.00 rewards fee. and charges me another $36.00 overdraft fee. Now I have credit company from Regions calling me everyday after I had explain that Regions has made... |
Regions Bank account or service problems caused by my funds being low April 29, 2015 - My husband and I had a checking account with Regions bank from around - and during that time we found that the bank would change the order of our transactions until they were listed in a way that we would overdraft our account multiple times instead of the - overdraft that should have occurred. Sometimes there would have been no overdraft fee at all according to their policy bc it would 've been under $5.00 but after the transactions were rearranged there would be multiple overdrafts. Over the span of time we had this account we were charged thousands of dollars in overdraft fees becau... |
Regions Bank account or service problems caused by my funds being low April 28, 2015 - I was overcharged throughout -/-/- and -/-/-, and am possibly still being overcharged by Regions Bank on overdraft protection. I 've taken out overdraft protection '', which is a loan that kicks in when I do write a check or checks that exceed my balance. However, I was still hit with overdraft fees, as if I was n't repaying the said overdrafts with a loan I 'm responsible for repaying. This has gone on through most of -/-/-. I have n't over drafted this year, so I ca n't comment on where things are right now. ... |
Regions Bank account or service problems caused by my funds being low April 7, 2015 - I get paid every other Friday. I checked my bank account on - - ( Thursday ) at about - - and my account was positive. I woke up on Friday after getting paid and I had $210.00 overdraft fees. I called and spoke to customer service the next morning and explained the situation and - from Regions told me that a check cleared on the -. I explained to her that when I checked my account at - - that it was in the positive and why did I get so many OD fees? She could not give me a time that it cleared. I went the local Branch of Regions and spoke to the Branch manager and he ... |