Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Problems caused by my funds being low Tennessee

I have a text alert set up on my checking account to alert me when my account goes below $5000.00. On -/-/2015 my checking account balance dropped below $5000.00. I was not notified via text until the morning of -/-/2015. In the interim I had - items clear my account which caused - overdraft fees of $100.00. Had the alert worked properly, I would have moved funds to this account and avoided the fee. After spending - minutes on the phone with Regions Bank representatives, I was only refunded $18.00 of these fees and told that a supervisor would review refunding the remainder of the fees and call me. I did not receive a call back so I sent a secure message asking that the remainder of the fees be refunded since the Bank 's notification was - days after the actual occurrence of the balance dropping below $5000.00. Regions responded that it essentially was not their problem that caused the overdraft as I should have better monitored my account ( which I attempted to do by setting up the text alert ) and that the alert may or may not work.