Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Problems caused by my funds being low Alabama

I used my debit card between - and -. At this time my checking account was in a positive balance, on - I withdraw funds out of my checking account in the amount of -, that caused me to have a overdraft fee of -. On Tuesday, something told me to check my regions account, which I did and my negative balance was approx. -. I thought this was an error so I called Regions customer service, I spoke to several supervisors on this day, the last person told me that her supervisor would issue a - refund but that was it because, what happen was even though my account was in a positive over the weekend, when I over-drafted on Monday that caused my account to overdraft 9 times, which I am confused, how can you overdraft when your account is in a positive? Regardless of what order your transactions are being entered and I expressed this to the supervisor, whom advised me to go to the branch and speak with a branch manager, on -, I spoke with a branch manager whom stated they can not refund overdraft fees anymore, that was taken away from them, she also


pay a over-draft fee for my withdrawal on -. But not for any purchases I made over the weekend prior, this is not right and should be looked into. How can you charge my account over-draft fees when I was in a positive balance and also, why are you turning the transaction order around, that 's how a lot of people miss fraud, the order should stay the way the person uses their debit card. I never knew the order was changed and have always wondered why I had to study my account to make sure there was no fraud transactions on it, this make it hard for a fraud transaction to be recognized immediately, unless in my case it 's - in over-draft fees. And also, on - the branch manager advised me to call customer service back pertaining to the fees, and I did so sitting in her office, the only thing I was told very rudely, was that I was getting nothing back on my account, and spoke to another supervisor that stated she will file a complaint for someone to call me back. This is horrible, I do n't have money to give to Regions, notice i over-drafted on -. Why would a bank try to take a persons money? Upon writing this complaint, - from Regions called me and explained that she will refund another - and also they have charged me another - for a transaction that I made over a week ago, my account balance is now in the negative of -. I have been giving mixed communication about opt in and opt out, so I am opt out of Regions service, and still did not receive a full understanding on that.