Regions Bank account or service department,
Checking account Problems caused by my funds being low Florida
Regions Bank rearranges the posting of items to checking accounts in order to collect higher overdraft fees. I had transactions from -/-/2015, -/-/2015 & -/-/2015 leaving a balance of a little over $12.00 in my bank account. All those items should have moved from pending and been posted to my account, as they show they were on -/-/2015. A new transaction, dated -/-/2015 in the amount of a little over $44.00 show as pending on my account. The bank then rearranged all the items, to pay out the - item for $44.00 and then paying several smaller items, therefore ; charging a total of $140.00 in overdraft fees. Their explanation is that their practice is to pay out the largest items - so that mortgages, rent payments, car payments do n't get turned down and then pay the small items. This makes no sense, as no matter what, I have the setting on my account that all items get paid regardless of funds, so nothing would be turned away. In addition, the smaller items were already moved from pending on the - and the higher item came in on the - ; therefore, they are putting this item before other items already posted to my account. Upon contacting them, they refuse to do anything. This practice is taking advantage of peoples misfortune and only benefits the bank by allowing them to rearrange items in order to allow them to charge several overdraft fees as opposed to only -. My overdraft charge should be for - item for $36.00 instead, it 's $140.00.
Regions customer in Florida
May 12, 2015
* Source: CFPB Complaint Database
Regions response to complaint:
Closed with explanation
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