TransUnion Credit Reporting Complaint

TransUnion Credit reporting department,

Credit monitoring or identity protection Billing dispute Virginia

On-line, I placed credit freeze at TRANSUNION on -/-/- due to identity theft. Paid a $10.00 fee using a credit card the police report would not be available for - to 7 days after making the report. On phone, was told by a TRANSUNION representative to send the police report by FA- and request a refund of the $10.00 fee. Faxed the police report and request for refund on -/-/-. On -/-/-, a TRANSUNION representative stated that I would not get a refund because the police report was not submitted concurrent with the online transaction. The TRANSUNION website - displays a table listing the - provisions regarding credit freezes. Under - victim, the entry is as follows : State Requirements Fee Information Add Lift Remove - Identity Theft Victim Free** Free** Free** **In order to be eligible for free Security Freeze services, you may be required to provide proof of eligibility by mail. Click here for more information.


department or the -. If you believe you qualify for a free Security Freeze due to your age, please send us verification of your date of birth with your Security Freeze request. Acceptable forms of verification include - of the following documents that show your date of birth : a birth certificate, driver 's license, state identification, or some other legal document indicating date of birth. If you are a resident - and have documentation - from the court, a law enforcement agency, a licensed medical or mental healthcare provider, or social worker, please provide our office with a copy of the document to receive your security freeze free of charge. '' Mail : TransUnion LLC -. - - -, PA - I explained to a TRANSUNION representative that - refunded a $10.00 fee the day after receiving a faxed police report. My understanding of - law in this regard is that a refund is required. A TRANSUNION representative stated that if I had made the freeze request by phone, the TRANSUNION representative would have suggested a no-fee credit fraud alert until such time as I had a police report. Therefore, my $10.00 fee would not be refunded. I believe that TRANSUNION has engaged in deceptive practices in this matter.