Resources for resolving common issues with First Tennessee Bank products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to First Tennessee Bank and work to get a response. After your complaint is forwarded, First Tennessee Bank has 15 days to respond to you and the CFPB. First Tennessee Bank is expected to close all but the most complicated complaints within 60 days.
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First Tennessee Bank Credit card other fee December 9, 2016 - I had a fraudulent charge on my account and First Tennessee cancelled my card and reissued me a new card. When they did this, they cleared all of my electronic account statements so that I no longer could see my old charges. When I asked about obtaining the statements ( that I never received in paper I do n't think, as they were only provided to me via the site ) that told me I needed to pay $7.00 per statement. I explained that I still have a credit card account with them and explained why that card had been closed. They advised it made no difference and that I needed to pay the $ -. Thi... |
First Tennessee Bank Prepaid card managing, opening, or closing account October 5, 2016 - Around -, I moved into a new apartment. After changing my address, my First Tennessee Bank - Card ( Prepaid debit ) was locked for security reasons. I called in shortly after to unlock my account, and it had to be escalated to a security team. I never heard back from them about this, but my account remained locked. In late -, I called back in to try and get this issue settled - and for all. They, once again, escalated my account to the same security team. I was told to call back after 5 business days to see what updates had been made on my account. A week or so later, I called ba... |
First Tennessee Bank Bank account or service account opening, closing, or management July 22, 2016 - I 'm writing a complaint in regards to First Tennessee Bank ( FTB ) not being able to assist me with the annuities I purchased from FTB. Since, I had not been receiving all of my statements in the mail, I went to FTB to advise them that I had not received my statements. I have only received one statement from - and was requesting my other statements as well. I was told to contact - -, a Financial Specialist with FTB who could see whom my investments were with. - called - and stated that I only had - annuity with - and not -. She stated one was with - and the other wa... |
First Tennessee Bank Bank account or service account opening, closing, or management July 8, 2016 - I signed up for a first tennessee bank checking account earlier this year, thus a - Inquiry was initiated. I was told many times that I had met the requirements for this new checking account bonus via their secure message yet I was n't credited the bonus. I gave up on the bonus part of it awhile ago, but right now all I want is the - inquiry for First Tennessee Bank removed off of my credit report. I think that would be fair considering what I went through.... |
First Tennessee Bank Bank account or service account opening, closing, or management July 5, 2016 - We have had a Home Equity Line of Credit ( HELOC ) in good standing with First Tennessee Bank since -. We just received a notice from them stating that " The draw period for our HELOC ends on - -, -. '' After calling them, we were told the HELOC is being discontinued because of their rule change - nothing we did or agreed to ever mentioned an end to the draw period. We now have to find another HELOC, including a full income verification process, past 2 years of documents, etc. This is a very cumbersome process at a time when one of us in unemployed, and the market has devalued so w... |
First Tennessee Bank Prepaid card managing, opening, or closing account June 13, 2016 - On - -, 2016 my First Tennessee - - debit card ( - ) was closed without notice or reason. I received an email from the company stating they will hold my money for 30 days, and then issue a refund.... |
First Tennessee Bank Prepaid card managing, opening, or closing account June 13, 2016 - I have a prepaid First Tennessee Bank Prepaid " Companion Card '' -. On - -, 2016, the account was frozen, shutdown and suspended for exceeding load limits that were not published in the terms and conditions of my cardholder agreement. After multiple calls I was promised my funds would be returned to me promptly. On - -, First Tennessee Bank indicated that the remaining balance of $4900.00 had been mailed to me as a check. Despite this I have received no check in the mail to date ( -/-/2016 ). I have made multiple calls to First Tennessee bank with no resolution. My most... |
First Tennessee Bank Mortgage loan servicing, payments, escrow account April 12, 2016 - Back in - - I lost my job due to the economic turn-down. I was unemployed for six months during this time and did not have the ability to pay my rent. During this time I applied for a mortgage modification ( please bear in mind I bought my house in - of - and was financed through First Horizon - - at an interest rate of 7 % ). In - - I was employed -, - - - - -. In - of - two things occurred, 1 ) I was approved for the loan modification and 2 ) I was - to -. By the time I returned my loan was sold to - Mortgage. I just learned from - ... |
First Tennessee Bank Mortgage credit decision / underwriting April 8, 2016 - I applied for a Home Equity Loan through First Tennessee Bank ( -, TN call center assisted ). I asked what is the Maximum amount I can be approved for ; They sent me the proper disclosures based on the estimated value of the house and told me after the appraisal comes back we could adjust loan amount. The appraisal of my home came in higher than we initially thought. - - assisted me through this process and as loan came through underwriting she called me back and said " - -, I know you asked previously what is the maximum loan you can receive. I wanted to call you today to let y... |
First Tennessee Bank Mortgage application, originator, mortgage broker March 28, 2016 - On a monthly basis First Tennessee/First Horizon currently ( as of - - ) continues to report late payments to my credit bureaus, for a Home Equity Line of Credit Mortgage loan that was charged off by First Horizon in -. I have repeatedly disputed the accuracy of the amount of the balance that First Horizon has been reporting and requested them to provide closing documents that demonstrate the disbursement of funds to reconcile this balance. First Tennessee has responded by informing me that it is not their responsibility to provide these documents and they have stated that they did no... |
First Tennessee Bank Credit card bankruptcy March 15, 2016 - I FILED CHAPTER - AND THE CREDIT CARD COMAPNY CONTINUE TO REPORT INCORRECTLY. ... |
First Tennessee Bank Mortgage loan modification,collection,foreclosure March 4, 2016 - First Tennessee Bank had this account charged off, closed, void and released back in 2012, however they continue to report this account as BALANCE DUE AND PAST DUE account on my credit report.. which is damaging my credit ratings and has been causing me a lot of financial distressed. I find this to be a violation of my consumer rights when the bank states they charged off this account, no longer want to collect on it however keep reporting it on my credit report EVERY MONTH as a closed account with past due balance. I have been trying to resolve this issue with them for 4 months now, was told ... |
First Tennessee Bank Bank account or service account opening, closing, or management February 23, 2016 - First Tennessee Bank denied my application for a checking account based on " knowledge Based Authentication '' method that they use. The only problem is that I am 100 % sure that I answered each of the answers correctly. I knew the answer to each question and also verified each answer with the records that I have. So either they are using incorrect sources for this information or there are other issues with their application system which are - troublesome. ... |
First Tennessee Bank Bank account or service account opening, closing, or management February 17, 2016 - my applying to open the account of First Tennessee Application by online Has Been Declined. ... |
First Tennessee Bank Bank account or service deposits and withdrawals February 17, 2016 - I am an - and work through online sites such as - ( formerly known as - ) - for clients. I started working for - - from - on -/-/16. He asked if I wanted to take a job that would require me to - - - word articles and I would get paid $5000.00 for them upon completion. I would get paid in weekly installments after turning in - - per week. I had completed - jobs for - in the past. - I was paid through -. - I was paid through a personal check which cleared and the funds were deposited with no problems. When I contacted - about the -... |
First Tennessee Bank Bank account or service account opening, closing, or management January 8, 2016 - My wife has just gotten her SSN and found a job at -. In order to get her payments, we wanted to open a new checking account. I searched if there was any bonuses for new account customers. I found First Tennessee Bank, which gives $250.00 bonus for their online applicants. I filled out an application for her, at the end of the process the system told me that her identification is not verified and we need to go to a branch so as to further the application. We went to the nearest branch of First Tennessee Bank and told them ( a customer representative ) the situation. She told us that she ... |
First Tennessee Bank Bank account or service making/receiving payments, sending money December 17, 2015 - In my case. when I schedule a payment to - of my payees through First Tennessee Bank 's online bill pay service, First Tennessee Bank automatically deducts the amount scheduled immediately prior to any payment instrument being issued by First Tennessee Bank. They do issue a reference identifer at the time the online payment is scheduled. What I believe is that when my payee returns the payment instrument issued by First Tennessee for redemption, First Tennessee changes the initial reference identifier. They also change the reference identifer again once they close my statement out for that ... |
First Tennessee Bank Bank account or service deposits and withdrawals October 23, 2015 - - claimed that I gave them permission to take to automatic take money out of my First, TN account forelectric service to my home at - - - I called them and asked them to bill me directly. I paid my account for - and - in person before the due date, however they continued to debit my account leaving me with overdraft charges. I paid the last bill -/-/- and again they took the money from my account after I called them earlier in the month and told them not to debit my account. I checked with them and went to the bank today and - continues to say that I gave them permiss... |
First Tennessee Bank Debt collection improper contact or sharing of info contacted me after i asked not to October 12, 2015 - On CFPB Complaint # -, dated -, -, we repeated a request for First Tennessee Bank to stop collection calls. The first request came in a CFPB complaint dated -/-/- though not as explicit. First Tennessee Bank responded - -, -, saying that ... have stopped calls going forward. '' The calls have continued. I 'll apologize ahead of time for the length of this complaint. Their diligence in harassing us caused me to reread our agreement for this - mortgage loan. This was never a credit card loan ; it was a - mortgage loan secured by the equity in our home. The loan ... |
First Tennessee Bank Mortgage loan servicing, payments, escrow account July 2, 2015 - In 2005 I took out a HELOC with First Tennessee Bank/First Horizon. Last month I was shocked to see that my monthly payment increased - times from the previous payment amount. If I would have known how much my adjusted payment would be I would have never applied for the loan. I do n't have the financial ability to pay it now or at the time the bank made me the loan. In fact, the bank never looked at my ability to pay or even ask about my income. Also, First Tennessee Bank has charged me a finance charge of 100 % of the newly adjusted payment when I could n't pay the new amount. I was never ... |
First Tennessee Bank Credit card balance transfer April 29, 2015 - I recently opened a First Tennessee Visa account with the intention of transferring a balance from a MasterCard account I had with - -. I spoke to a representative at First Tennessee over the phone in -/-/- to initiate the balance transfer, and was told that it could take 7 - 10 days to process. After not hearing anything for 2 weeks, I called back and was told that the balance transfer had been approved and that everything was fine. I kept checking my First Tennessee account online, and noticed that my Visa 's balance was still -. After another 2 weeks, I called back again and w... |