First Tennessee Bank Prepaid Card Complaint

First Tennessee Bank Prepaid card department,

General purpose card Managing, opening, or closing account Georgia

Around -, I moved into a new apartment. After changing my address, my First Tennessee Bank - Card ( Prepaid debit ) was locked for security reasons. I called in shortly after to unlock my account, and it had to be escalated to a security team. I never heard back from them about this, but my account remained locked. In late -, I called back in to try and get this issue settled - and for all. They, once again, escalated my account to the same security team. I was told to call back after 5 business days to see what updates had been made on my account. A week or so later, I called back in and the customer service rep told me to wait a couple more days to see if an update goes through.


I 'm honestly unsure which rep told me this, but I was informed that the issue was that they could not verify my previous address ( but this was n't an issue until I changed my address to my new apartment ). This rep asked for my old address and said that she sent it in with the escalation. Five more business days later, I call in again, and the rep is flabbergasted and says that my account has been escalated twice and there is still no update. She said she would notify her superior regarding the issue and to call back today ( - -, 3 business days later ) to see if there is any update. Of course, the rep told me that the escalations can take up to 3-5 days and to call back after a little more time. This is unacceptable. I have been unable to access my funds ( & gt ; $500.00 ) for months now because my account is locked and nothing the reps seem to do makes any progress towards unlocking it. To make matters worse, there 's a - $ monthly fee that might be being charged to me even though I ca n't access my account.