First Tennessee Bank Prepaid Card Complaint

First Tennessee Bank Prepaid card department,

General purpose card Managing, opening, or closing account Tennessee

I have a prepaid First Tennessee Bank Prepaid " Companion Card '' -. On - -, 2016, the account was frozen, shutdown and suspended for exceeding load limits that were not published in the terms and conditions of my cardholder agreement. After multiple calls I was promised my funds would be returned to me promptly. On - -, First Tennessee Bank indicated that the remaining balance of $4900.00 had been mailed to me as a check. Despite this I have received no check in the mail to date ( -/-/2016 ). I have made multiple calls to First Tennessee bank with no resolution. My most recent call indicated a second check could be sent, but only 90 days after the first check had had a stop payment requested ( -/-/2016 ). This is an absurd, unacceptable and unreasonable delay. My funds are being held hostage by First Tennessee bank and need to be released promptly.