First Tennessee Bank Bank Account Or Service Complaint

First Tennessee Bank Bank account or service department,

Other bank product/service Account opening, closing, or management Idaho

We have had a Home Equity Line of Credit ( HELOC ) in good standing with First Tennessee Bank since -. We just received a notice from them stating that " The draw period for our HELOC ends on - -, -. '' After calling them, we were told the HELOC is being discontinued because of their rule change - nothing we did or agreed to ever mentioned an end to the draw period. We now have to find another HELOC, including a full income verification process, past 2 years of documents, etc. This is a very cumbersome process at a time when one of us in unemployed, and the market has devalued so we are not likely to get a similar value on a new line of credit. We are not big fans of the process to get a home loan, and that is what we are being forced to do through no fault of our own.