Resources for resolving common issues with Credit Bureau of Napa products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Credit Bureau of Napa and work to get a response. After your complaint is forwarded, Credit Bureau of Napa has 15 days to respond to you and the CFPB. Credit Bureau of Napa is expected to close all but the most complicated complaints within 60 days.
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Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine April 5, 2017 - Case number : - Related Case Number : - Chase receivables has been notified of the fraudulent activity for which they have a collection. The agent stated that the merchant was notified and that there was no information needed from me as I am not liable for the fraudulent use of my account. Chase Receivables has not submitted for removal of adverse and incorrect information on my credit report.... |
Credit Bureau of Napa Debt collection false statements or representation attempted to collect wrong amount March 4, 2017 - - - - for - - - - - -, CA - -/-/- Re : Your Client : - Your Client Acct. No. : - Chase Acct. No. : - Disputed Amount : $37.00 VIA FACSIMILE -, CERTIFIED MAIl CERTIFIED MAIL CERTIFIED MAIl - and US Mail and US Mail Chase Receivables - - - CA - Dear Debt Collector, I am writing in response to your dated -/-/- ( copy enclosed ) because I do not believe that I owe what you say I owe and that it is my responsibility to pay. This is the first I 've heard from you, therefore, in accordance with Section 809, The Fair Debt Collectio... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine November 15, 2016 - Since - I 've been receiving calls from a debt collection company, Chase Receivables. Their number is - - - Their website is - I 've checked with my - banker and they 're not affiliated with - - They say I have a delinquent account They wo n't ever say what the account is because they say it 's federal law that I need to verify my identity first They tell me that I have to provide my DOB or my SS # When I do n't provide it they say that they need to make a note in my file that I 'm " refusing to verify. '' When I tell them I 'm not providing any information unless I se... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine October 20, 2016 - Chase Receivables keeps calling, I do not owe any debts.... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine September 1, 2016 - I have received over a dozen calls from " Chase Receivables '' for a $370.00 hospital bill. I have full coverage health insurance with a $150.00 hospital copay, which has been paid in full. I explained this several times, even going so far as to email them a scanned copy of the paid invoice to show that the patient ID number they have on file is not the correct number. I have been told at the close of every exchange that they will note this on their records and stop contacting me, yet the calls continue, always on my mobile phone despite my requests that they cease contacting me on a priva... |
Credit Bureau of Napa Debt collection improper contact or sharing of info talked to a third party about my debt August 31, 2016 - I received a letter from a debt collection agency for $10.00 for a medical service. I never received any communication from the medical provider that I owed this amount and the first I am hearing of it is from the debt collection agency.... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine August 15, 2016 - Chase Receivables has been robocalling me several times a week with a message for - -. I am not this person, nor do I know anyone with that name. I called Chase back using the - number given, explaining that I have owned my phone number for the past fifteen years and it does not belong to the person they are trying to contact. The service representative claimed that my number was not in their database. Since then, I have received at least two more calls for - -.... |
Credit Bureau of Napa Debt collection disclosure verification of debt not given enough info to verify debt July 8, 2016 - I received a call that my daughter who is - years old had some kind of outstanding debt. I refuse to verify her birthday because I could not get them, the caller, to verify their business. They claimed to be calling on behalf of Chase Receivables of New Jersey. I did provide them with my last - addresses. However, they said the addresses did not match what they had on file. They called before a letter had been sent to my home. As of right now I still have not received a letter... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine June 28, 2016 - CFPB, I have previously submitted a complaint against - - on behalf of my spouse, - -. The CFPB case number for that complaint is -. - - has recently sent my wife 's account back to collections and we now have a higher balance than before. Previously, the collections ceased and we no longer owed - - anything.... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine June 18, 2016 - I went to see a doctor @ - - - - - @ - - -, on -. I provided them with my Active medical insurance which was - with Medicaid, along with a referral. I never received a call from them regarding this bill but a year later I got a letter sent to my old address about a bill. I tried to call the billing office several times with no response. I 've left voicemails to which no one ever responded. I called my insurance to confirm that I was active during the visit, which they confirmed I was. Ins Rep : - told me that the office billed the insurance but that it was no... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt was paid January 29, 2016 - I paid - medical bills on - - -, for - medical services at the - of - - hospital, -, with - - -. The - medical services were on -/-/- and -. The bills were for $810.00 and $470.00. I paid these bills in full via a debit card transaction on -/-/-. This was after I had a conversation with Chase Receivables who informed me that the bills were unpaid - and I promptly paid the bills. Despite this I have continued to receive REPEATED harassing calls from Chase Receivables saying I still owed the money, despite my telling them that I hav... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt was paid December 15, 2015 - In its statement dated -/-/-, - - - - charged $50.00 for service they said on -/-/-, more than three years ago. Luckily, I had a copy of statement of my insurer indicated I paid in full in my copay for the service on that day, and I sent a copy of the statement contesting the charge and asked them for the reason why I am charged.They never provided more information or explanation of the charge, but keep charging in their statement dated -/-/-,-/-/-, and another one without date about a month later despite my repeated request for explanation every time ... |
Credit Bureau of Napa Debt collection disclosure verification of debt not given enough info to verify debt October 12, 2015 - I am receiving constant calls from Chase Receivables regarding a medical debt I never received a invoice from the original provider. I spoke with the the collection agency several months ago and requested documentation on the charges. I provided a supervisor my name and address and told them I would research and call them back. I never received anything from Chase Receivables. Chase has continued to call my home phone number - to - times a week. ... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt was paid October 5, 2015 - I settled this debt directly with Chase Receivables. I disputed the collection with - explaining that I had previously settled the debt. They continue to report a balance on my credit files in violation of the Fair Credit Reporting Act. ... |
Credit Bureau of Napa Debt collection communication tactics frequent or repeated calls September 27, 2015 - This business calls me from - to my work # about - times a week. I have written records of date and time they called. One day I picked up the phone and the lady was very pushy in asking me personal information such as verification '' of my address etc. She said I owe money to her client '', but would not disclose the client. I said if they know my phone they must have my address, and to dispute any bills by mail. She sounded increasingly frustrated that I would not even hint my zipcode etc. From that point on I have been receiving robocall phone calls. They never leave a message, but i... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt was paid September 22, 2015 - I had cancelled - phone line - years ago, but kept the line for my daughter to use -. We cancelled this line after paying in full at the beginning of this year. I 've endured numerous phone calls from - - since. I 've been told the - number was on hold due to my being - but had recently been re-activated ( I never have been in the military and never told them this ), and I 've been told I owe everything from $100.00 to $16.00 to $47.00 ; sometimes their reps were rude and aggressive. Every time I called them, I had to wait on hold, sometimes for over an hour, to spea... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt was paid July 15, 2015 - Left - - to go to - - but made sure had - balance before I transferred - knew there would be early termination fees. Contacted - told them I was switching but when I got the ETF payment from - - would pay them to be in good standing. Switched and received bill from - showing ETFS and outstanding amount - called and was told there was outstanding amount, we argued and I said I was told - balance when I switched. Received ETF payment and contacted - - spoke to billing/payment arrangements and told them I had the - plus in ETF fees to pay but that I was not pay... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt was paid June 24, 2015 - I am getting daily call collection calls from an unknown collector at ( - ) -. The collector refers to an alleged medical debt of $310.00. This medical medical claim has been paid to the hospital by my insurance company. However, the collector falsely states that the check was sent to me. However, the collector refuses to provide me with a documentary evidence to support this statement. ... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine June 3, 2015 - I received a dun notice from Chase Receivables for a delinquent account owed to the - - - -. I have never heard of them. I never incurred this debt. This looks like a fraudulent attempt to get me to pay a small amount to make it go away for a debt I do not owe. ... |
Credit Bureau of Napa Debt collection disclosure verification of debt not given enough info to verify debt May 26, 2015 - Chase is attempting to collect a debt that I allegedly owe to - -. I do not owe this debt and both - and Chase are committing fraud in trying repeatedly to collect this debt. ... |
Credit Bureau of Napa Debt collection communication tactics frequent or repeated calls May 20, 2015 - i keep receiving calls to my cellphone from a scam debt collector. They have called - or - times now. They imply they are debt collectors, but when asked who they are trying to collect for, the woman said we work for - of clients, a nd started asking for my birth date. I told them I do not owe any outstanding debts and stop calling.I hung up. The calls sound like they come from a call center. The # used is -. ... |
Credit Bureau of Napa Debt collection false statements or representation attempted to collect wrong amount May 18, 2015 - I agreed to have my checking acct debited for $50.00 which included a processing fee on -/-/2015.The representative told me to make that agreement so i can take advantage of a settlement offer of $290.00 instead of the actual total of $ -.i told the representative that i was on - and did n't receive any income as of yet.The representative urged me to setup the agreement and that she will call me back by -/-/15 in order to make sure that i would still be able to agree to the arrangement and to payoff the balance.I never received a call so i called - on -/-/15 to check... |
Credit Bureau of Napa Debt collection improper contact or sharing of info talked to a third party about my debt May 9, 2015 - Chase Receivables left a voicemail on my phone ( which I still have ) threatening that if I did n't call them back by - that day they would lie to the hospital I have the debt with ( for an emergency room visit I had when I became very ill ) and tell them that I had refused to pay the debt. This of course was not true ; I did not refuse to pay the debt, in fact, the only reason this woman at Chase Receivables was calling me was because I had called her three days before to try to arrange payment of the debt. ( They also kept calling me during those three days when I said I did n't want them... |
Credit Bureau of Napa Debt collection cont'd attempts collect debt not owed debt is not mine April 20, 2015 - On -/-/14 I underwent a - procedure ( - ). Prior to the procedure I was assured by - that my insurer, -, would cover all expenses, including -, as long as the - bill was no more than $400.00. I was further assured that this had not been an issue in prior procedures. Base on that information, I anticipated that my - bill would be covered. Since that time, I have received constant demands for payment of $2200.00 from - - - -. I had no choice in the selection of this -, who is an out-of-network provider. ... |