Credit Bureau of Napa Debt Collection Complaint

Credit Bureau of Napa Debt collection department,

Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount Pennsylvania

I agreed to have my checking acct debited for $50.00 which included a processing fee on -/-/2015.The representative told me to make that agreement so i can take advantage of a settlement offer of $290.00 instead of the actual total of $ -.i told the representative that i was on - and did n't receive any income as of yet.The representative urged me to setup the agreement and that she will call me back by -/-/15 in order to make sure that i would still be able to agree to the arrangement and to payoff the balance.I never received a call so i called - on -/-/15 to check the status. A different representative took my call and was n't very helpful, i was put on hold several times.i was calling to check the status and inquire about the missing phone call.i was told that the representative who assisted me -/-/- was n't available. i felt that this representative did n't know what she was doing and i told her i needed to give them a call back because my phone is now dying due to being on hold by her.It is -/-/15 i just called - in order to talk to the representative that i set up the agreement with and was told that she is no longer on my file and that she ca n't offer me the same agreement because i did n't call in, and that the $50.00 i let them debit from my account will go towards the full total of $ -.I told this rep that i was waiting for a call from - and that i would not have made an agreement on $490.00. i asked her if she can make an agreement on the original $290.00 minus $50.00 that i already payed. she told me she could n't do that. i felt that was unfair and deceptive and i told her that i was n't going to make and agreement on a higher amount. i hung up with her.