Professional Recovery Management Issue Resolution

Resources for resolving common issues with Professional Recovery Management products and services

The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.

The CFPB will forward your complaint to Professional Recovery Management and work to get a response. After your complaint is forwarded, Professional Recovery Management has 15 days to respond to you and the CFPB. Professional Recovery Management is expected to close all but the most complicated complaints within 60 days.

Submit a complaint Help Center


New Professional Recovery Management Consumer Complaints


Professional Recovery Management Debt collection written notification about debt didn't receive enough information to verify debt

September 7, 2018 - - - - is reporting a debt on my credit report. I have never received written notification describing the alleged debt or who the original creditor is. I disputed it with the 3 major Credit Reporting Agencies and it was removed from 2 out of the 3. The response from - was that - - certified it as mine. I then sent - - ( the Furnisher ) a direct dispute via certified mail according to my rights ( FCRA and CFR 660.4 ) but never received a response. The letter was signed for by - - according to my proof of receipt ( see attached ). This negative account is impacting...

Read more

Professional Recovery Management Credit reporting incorrect information on credit report account terms

March 28, 2017 - I have disputed these accounts with Fox Collection Center ( see attached letter ). To date, this collection agency is yet to provide me substantial documentation to support my owing them. I have requested copies of all documents sent to me regarding these accounts as well as papers that show I agreed to pay them what they say I owe and that the documents bear my original signature. This company is reporting terms on my credit reports and I have never entered into any contract with them. Additionally, consumer law states that collection agencies may not report terms on my report unless I have i...

Read more

Professional Recovery Management Debt collection disclosure verification of debt not given enough info to verify debt

March 17, 2017 - This company has not provided me validation of this debt. I have never done business with them, so I have no idea who they are and why they think I owe them money. While doing my research in who they are I 've also learned that their license with the Tennessee Department of Commerce has been expired since -/-/-. They are authorized to collect on any debt without a license. I would like this debt removed from my credit reports immediately please...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt is not mine

February 26, 2017 - This debt collection agency ( Fox Collection Center ) reported a person with similar name on my credit file report, then filed a collection on my credit report changing the debt to my address although another address appears on the debt....

Read more

Professional Recovery Management Debt collection disclosure verification of debt not given enough info to verify debt

February 3, 2017 - Once I became aware of the accounts with Fox Collection, I sent them a request for validation letter requesting documentation and at this point they have failed to send documentation to support that request. Not only did they fail to send requested information they have violated the FDCPA in which they continue to report an account that has not been validated. They continue to verify this account with the credit bureaus also though they have fail to validate the debt. Both which are violations of the FDCPA. I have been in contact with - - at this company to no avail to try to get this ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was paid

December 16, 2016 - the debt was paid but they will not remove it from my credit report...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt resulted from identity theft

December 6, 2016 - This company is attempting to collect a debt that is a result of identity theft. This company previously responded to complaint - by stating they have a duty to open a " reasonable '' investigation and that they have not been provided with anything to back up a claim of identity theft. To date this company has received : the official dispute from - - which, after - did their own investigation promptly removed this item completely from my credit file. Still working with - and - to do the same ), a copy of the FTC affidavit of identity theft and a letter from my bank - -...

Read more

Professional Recovery Management Debt collection improper contact or sharing of info talked to a third party about my debt

December 6, 2016 - This is a follow up complaint. I recently filed complaint - to which this company responded by sharing private information about disputes with other companies. I am a victim of identity theft because - companies run by unethical people like Fox Collections rampantly breaks the law with their flagrant disregard for the protections the United States government lends her citizens under the Fair Credit Reporting Act. Following a phone conversation with the Consumer Financial Protection Bureau I am now filing this dispute per their request so they can have official documentation of exactly wh...

Read more

Professional Recovery Management Debt collection false statements or representation attempted to collect wrong amount

September 29, 2016 - Upon deciding to have a medical procedure done, and only having Medicare as my primary insurance, I was lead to believe that if there was a co-pay there would be assistance available to me that would cover the co-pay....

Read more

Professional Recovery Management Debt collection disclosure verification of debt right to dispute notice not received

September 7, 2016 - On - -, 2016 I was notified through credit monitoring that I had a collection in the amount of - on my credit profile from Fox Collection. Prior to seeing this on my report I had no idea of who this company was and why were they on my report. After I looked the company up and contacted them they advised me that I owed them - from a past due medical bill that I was not aware of. After a lengthy conversation I was told that they had the right to put it on my report even with me not being aware of the bill. She said that they mailed a bill to me in - and I probably did not read it ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt resulted from identity theft

August 30, 2016 - I recently filed a complaint against this company for attempting to collect a debt that is not mine. The complaint number is : - The company responded saying they could not validate the debt and were updating my credit report to say " disputed ''. This is not acceptable. I want this item that does not belong to me completely removed from my credit report. The company responding saying that the letter from - relates to a data breach that happened after the account in question was opened. When reading the letter one can see that this is simply not the case. The letter says - became AWAR...

Read more

Professional Recovery Management Debt collection improper contact or sharing of info talked to a third party about my debt

August 26, 2016 - Assumption : - and - facilitate my Social Security number to collection agencies. Explanation : I received a service from a medical clinic last years ( - ), my co-payment some how was not process and the clinic sent my case to a collection agency. Notice that I never shared my SS # with the medical clinic nor with the collection agency. Last - 2016 the report showed on my son 's - credit report. At that time, I called the collection agency and inquired on how they reported a service on my son 's credit without his SS # ; when I was the one who received the service? They respon...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was paid

July 21, 2016 - - - in -, Tn turned over a $480.00 debt to Fox Collection in -, Tn. - - made a mistake when they did this b/c I 'd got a - program at - - - in - to pay for that hospital visit. When I pointed this out to - - they cancelled the remaining balance on my account. Fox Collection reports a zero balance on the debt but they have told - - and me as well. That they can not remove that negative account from my credit reports. Which we all know is false. Collection Agencies contact credit bureaus everyday and inform them they would like for accounts to be re...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy

May 13, 2016 - This is a medical bill that shows on my credit report as an open account in collections. I put this on my Chapter - Bankruptcy in - and it was discharged in -. This should not be showing in collections. ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy

May 13, 2016 - This is a medical bill that is showing up in collections as an open account on my credit report. I filed Chapter - Bankruptcy in - and it was discharged in -. This medical bill was put under the Chapter - Bankruptcy and should not be on my credit report. ...

Read more

Professional Recovery Management Debt collection disclosure verification of debt not given enough info to verify debt

May 9, 2016 - I have asked Fox Collection Center to validate a collection they are reporting on my credit reports on -/-/16 and they have failed to provide anything that would support the fact that they are attempting to collect interest on a debt without an agreement or contract. Nor have they supplied anything other than a statement on one of the collections. I told them that I would be reporting them to you but they obviously do n't fear you because they failed to delete themselves or answer questions about the debt ( s ) that they are using to damage me financially. Its damaging my credit and it i...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was paid

January 19, 2016 - I was hospitalized -/-/-. There was a bill for - - - in the amount of $36.00. That was paid on -/-/- and posted to my account on -/-/-. I first learned of this deby when applying for a home loan. I have contacted - - numerous times to let them know that this was not accurate and to please verifiy the balance with the client. Fox Collection refused and failed to follow up and thus knowingly continued to report negative items to the credit bureaus. They said that I had to submit proof of payment I finally had to reach out to - - - and have them reach out ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt is not mine

December 14, 2015 - Debt is being reported on my credit report and I have not knowledge of debt. No contact has ever been made with me concerning debt, not attempts to notify or collect debt. ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was paid

December 10, 2015 - I have paid the debt and - refuses to take it off of my credit report, or host an acceptable means of filing a dispute. ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt is not mine

November 20, 2015 - FO- COllections keeps trying to collect on a debt for - Hospital and has reported it on my - credit report repeatedly. I am - Army and I have insurance had full coverage insurance at the time. - to be infact, and according to - they only have record of me using their facilities -/-/-, - Hospital 's records reflect the same information- stating that I have no debt to them and none for that company to collect. In -/-/- I disputed the collection company and had them removed from all of my credit reports. In - - Fox reopened the same collection on all - of my c...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt resulted from identity theft

November 12, 2015 - This is a - - - - Credit Card Account that is is my name but I did not open it. It says the account was opened back on -/-/-. I did not open the account and it was a result of identity theft. I called - - when the account was still open back on -/-/- and told them that I did not open the account. They said that they would look into it and get back with me. I called them once again on -/-/- and asked them why the account was still open, they said that they have came to a resolution '' and will close the account. They never did. The account is now in collections...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt was paid

October 9, 2015 - -/-/-, I received medical services from - -. On -/-/-, I paid the debt via my - credit card ( see endoscopic - ). On or around -/-/- I was contacted from the billing office stating that they had not received payment ( although it was made via credit card on -/-/- ). Since that time I have contact my credit card company ( - ) and supplied - - with copies of the relevant statements, including authorization numbers, claim number, etc. to no avail. On or about -/-/-, the bill was turned over to Fox Collections. I have spoken with - Fox representativ...

Read more

Professional Recovery Management Debt collection cont'd attempts collect debt not owed debt is not mine

September 18, 2015 - Fox Collections has refused to provide enough information for me to certify this debt belongs to me. I requested Validation of this debt ( Acct # - - ) and my letter was received by Fox on - - 2015 by certified mail. Fox sent me a letter stating that they had verified my name and address ... nothing else sent. I have attempted to contact the original creditor on file, but they are now out of business and the new company is not servicing their old debt, nor has any record of it. Validation request was dated - - 2015 and Fox received it on - - 2015 ( see validation letter...

Read more

Professional Recovery Management Debt collection improper contact or sharing of info contacted employer after asked not to

September 17, 2015 - FO- Collection Center has been assigned to collect a debt for - - - in -, TN. This is for a medical procedure my husband had done. They communicate with us thru mail and also our cell phones. Today -, Fox attempted to contact me & my husband during our work hours on our cell phones. They chose not to leave a message. Was n't long when my husband received a phone call from HIS EMPLOYER that he needed to call a certain number!!! FO- COLLECTION CENTER has chosen to leave a message with my husband 's employer instead of on our personal phone lines, which they have, which does have w...

Read more

Professional Recovery Management Debt collection communication tactics frequent or repeated calls

June 10, 2015 - this company call my wife with - frequent i never give them my wife cell number. she was very upset when the call her when she was with her - at a work shop ...

Read more

Professional Recovery Management Debt collection communication tactics used obscene/profane/abusive language

May 6, 2015 - I spoke with someone at - who said that they were the manager, but i 'm not sure he was rude and nasty. He told me that my lender was lying and it was illegal for them to remove the collection from my credit report and it would be a $10000.00 fine to do it. He also told me it could not be done because Fox did not own the account they were just contracted to collect. I asked it I could go back to the medical company and ask them and he informed me that - had the contract and I had to go through them. The entire time that I was on the phone he was screaming and yelling telling me that if...

Read more

Professional Recovery Management Debt collection improper contact or sharing of info talked to a third party about my debt

May 5, 2015 - On - -, I contacted this collection agency to request that they change a comment on my credit report. Long story short, there are - medical collection accounts that are reporting to my credit reports by this Fox Collection Company that were showing in dispute ( because I was n't sure what they are so I asked the bureaus to investigate ). Anyway, I called because I know what they are now, and I do not want the dispute to continue. I requested that the dispute comments or codes be removed from my credit items so they are no longer showing in dispute. Fox Collections requested that I sen...

Read more

Professional Recovery Management Debt collection disclosure verification of debt not given enough info to verify debt

April 29, 2015 - Fox Collection Agency located at - - -, -, TN -. States that a Debt from - - and - - - - are owed. I never received any Debt Validation letter FDCPA 809 - 15 - USC- 1692, I did not receive any statement of the account/payment history/signed contract from the creditor. This debt is not owed. I would like to file a complaint against Fox Collection Agency as they have in error posted on -, - -, and - negative information that is not correct. In addition, I would like to request all negative reporting to be removed from credit bureaus. ...

Read more