Selene Finance Mortgage Complaint

Selene Finance Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Missouri

My husband passed away -/-/- and I need to refinance the house to get a lower interest rate and his name off of the loan. In -/-/- I requested a copy of the agreement. I followed up on many of occasions and was told that the is no law that regulates the time line for this request and they would get to it. I finally received it in -/-/- Then I got all my ducks in row to refinance and began working with my leader. We have requested the payoff on -/-/- and to this day the payoff has not been sent to us. I have talked to them many times only to be told oh we faxed that yesterday but they have no receipt of the fax and neither my lender or myself have received this fax. I am at my wits end. The loan company is Selene Finance - - - - -, -, T- -. Any help I can get would be greatly appreciated