Selene Finance Mortgage Complaint

Selene Finance Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

- transferred the servicing of my mortgage loan to Selene Finance, effective - -, 2015. I immediately started receiving statements where they had added in all types of extra fees and charges. I tried calling Selene Finance to discuss my mortgage and have had a difficult time reaching anyone. When I finally did reach someone, I was told that they could not discuss anything with me because - had not sent them all my paperwork. This is outrageous. Selene Finance has possibly the worst customer service of any company I have ever deal with. The phone is always busy when you call, many times you 're placed on hold and the call gets disconnected. I have read horror stories on the internet of other homeowner 's experiences dealing with Selene Finance. I 'm shocked that this company is allowed to do business. In addition to this complaint, I 'm also filing - with the - Attorney General, the - Department of Banking and the - Department of Banking.